Mercure Tangerang BSD City

Mercure Tangerang BSD City Reviews

Mercure Tangerang BSD City

Cbd 55, Jl. Edutown Kavling Lot Ii No.8, Pagedangan Subdistrict, Pagedangan, Tangerang Regency, Banten, 15339, IndonesiaSee Hotel Details
Mercure Tangerang BSD City
Mercure Tangerang BSD CityMercure Tangerang BSD CityMercure Tangerang BSD City
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1 night

Guest Reviews

9.1/10
Great
144 review
Verified reviews
Location9.4
Amenities8.7
Service9.1
Cleanliness9.2
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All reviews(144)
Positive reviews(141)
Reviews with photos/video(31)
Awesome stay(41)
Awesome rooms(32)
Great service(31)
Near shopping area(23)
Convenient for shopping(19)
Perfect for business trips(12)
Large rooms(7)
Easy to get around(5)
Negative reviews(3)
ty21
Superior Twin Room
Stayed in May 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Jun 18, 2025
Was looking forward for this trip for an event near ICE BSD. Definitely worth it. You’ll be greeted with porter offering help with your luggages, check-in was breezy.  The breakfast spread is to die for. You can get a taste of Indonesia and I enjoyed every bite.  Will definitely visit again, didn’t manage to make use of the gym and pool, maybe will use that then.
Response from Property: Dear Ms. ty21,Thank you so much for your wonderful review!We're truly glad to hear that you had a memorable stay with us during your event near ICE BSD. It's great to know our team made you feel welcomed from the moment you arrived, and that your check-in experience was smooth.We're especially delighted that you enjoyed our breakfast spread! We take pride in offering a variety of local Indonesian flavors, and it’s always rewarding to hear when our guests love every bite.We hope to welcome you back again soon—hopefully with time to enjoy our gym and pool on your next visit!Warm regards,Rajcenda SyaviraGuest Experience Executive
Guest User
Privilege Room
Stayed in May 2025
Family
8 review
9.5/10
Amazing
Posted on Jun 15, 2025
I habe never expected such high level of friendliness and service fm Miss Raj. Very professional and accomodating. I had arrived earlier and she tried to get me a room for earlier checkom on her own accord. She even check to ensure the room, which had a different configuation to ensure it aligns to our wish. Truly remarkable.
Response from Property: Dear Valued Guest, Warm Greetings from Mercure Tangerang BSD CityThank you so much for your kind and generous words. It was truly my pleasure to assist you and ensure your early arrival was as comfortable as possible.I’m delighted to hear that the room arrangement met your expectations and that our service made a positive impact on your stay. Your feedback means a lot to me and motivates me to continue providing the best experience for all our guests.We look forward to welcoming you back soon!Warm regards,Rajcenda SyaviraGuest Experience Executive
Anonymous User
Superior Twin Room
Stayed in Apr 2025
Family
1 review
9.5/10
Amazing
Posted on May 20, 2025
Kids friendly hotel with a lot of games and inside & outside playground
Response from Property: Dear Valuable Guest,We sincerely appreciate for choosing to stay with Mercure Tangerang BSD City and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern.On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Tangerang BSD City.Sincerely,Ana Triana PujarasaRoom Division Manger
Guest User
Superior Suite
Stayed in Jan 2025
Business traveler
4 review
9.0/10
Great
Posted on Mar 9, 2025
Good location near by bsd ice city. Nearby aeon mall can just walk across the street. Room is big and basic amenities. But the bathroom is facing construction so all the blinds has to be closed which can be cumbersome so there is many blinds
Response from Property: Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Triana PujarasaRoom Division Manager
grand yama
Superior Twin Room
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Jan 25, 2025
We always enjoy here.. best 4 star hotel in this area, with all fasilities.. kids friendly ofc, with all games and playground area, and semi outdoor swimming pool 🥰
Response from Property: Dear Grand Yama, We sincerely appreciate for choosing to stay with Mercure Tangerang BSD City and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support, and we are looking forward to welcoming you back at Mercure Tangerang BSD City. Sincerely, Ana Triana PujarasaRoom Division Manger
Anonymous User
Superior Twin Room
Stayed in May 2025
Business traveler
3 review
8.0/10
Very Good
Posted on Jun 15, 2025
Good room size. Shower is great. Breakfast is average. Close to Aeon mall there are plenty of choices of food. Aeon supermarket offers some good deals
Response from Property: Dear Valued Guest, Warmest Greetings from Mercure Tangerang BSD City!Thank you for sharing your feedback with us.We’re glad to hear that you enjoyed the spacious room and shower, as well as the convenient location near AEON Mall with plenty of food options. We appreciate your comments about breakfast and will take them into consideration as we strive to improve.We look forward to welcoming you back on your next visit!Warm regards,Rajcenda SyaviraGuest Experience Executive
FHOODSHIP
Superior Twin Room
Stayed in Dec 2024
Family
38 review
9.0/10
Great
Posted on Jan 12, 2025
Pleasant place to stay. Nice and clean. Wished breaakfast had more variety.
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at Mercure Tangerang BSD City.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ana Triana PujarasaRoom Division Manager
J. Ronald
Superior Suite
Stayed in May 2025
Couple
5 review
10/10
Outstanding
Posted on Jun 27, 2025
Big room, friendly staff, very accommodating. It is clean and nice location. More to the location is next to a mall which makes finding food and entertainment was easy and enjoyable. The breakfast is minimal and traditional, can't really complain.
Response from Property: Dear Mr. J. Ronald, Thank you for taking the time to share your experience with us.We’re delighted to hear that you enjoyed the spacious room, our friendly and accommodating team, as well as the convenient location next to the mall—making it easy for you to find food and entertainment.We appreciate your feedback on the breakfast. While we aim to offer a selection of traditional dishes, your input is valuable and helps us continue to improve.We hope to welcome you back again soon for another enjoyable stay!Warm regards,Rajcenda SyaviraGuest Experience Executive
Guest User
Superior Double Room
Stayed in Jan 2025
Couple
7 review
8.0/10
Very Good
Posted on Feb 12, 2025
Near to many try things good location
Response from Property: Dear Sook Mun,We sincerely appreciate for choosing to stay with Mercure Tangerang BSD City and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern.On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Tangerang BSD City.Sincerely,Ana Triana PujarasaRoom Division Manger
Ravi
Superior Double Room
Stayed in Mar 2025
Solo traveler
3 review
8.5/10
Very Good
Posted on Apr 28, 2025
The hotel is contemporary and the rooms are furnished modernly not to mention spacious. Very impressed by it. The pool and gym is slightly small though and the breakfast option is good but not amazing. Staff is friendly and accommodating. Best of all, the hotel is just 5 minutes from Aeon Mall which is very convenient.
Response from Property: Dear Ravi,We very much appreciate your comments regarding your stay at Mercure Tangerang BSD City.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ana Trina PujarasaRoom Division Manager
Calista77
Superior Double Room
Stayed in Sep 2024
Solo traveler
10 review
8.0/10
Very Good
Posted on Nov 27, 2024
Great location! 5 mins drive away from ICE BSD convention centre and AEON mall just right opposite. The only downside during my stay was the toilet ceiling was leaking water and I couldn’t get a change of room as it was fully booked at the time, so I had to wait till they got it fixed.
Response from Property: Dear Clista77,Warmest greetings from Mercure Tangerang BSD City,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconveniences you experienced during your visit. Our team strives to provide exceptional service, and it's disheartening to learn that we fell short of your expectations.We take all guest feedback seriously, and we genuinely value your input and are committed to making the necessary improvements to enhance our guests' overall satisfaction.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely,Ana Triana PujarasaRoom Division Manager
Eu Jin Conrad
Superior Twin Room
Stayed in Apr 2025
Traveling with friends
12 review
10/10
Outstanding
Posted on May 15, 2025
Near ice bad and aeon mall. Good food there. Especially in the food mall. New hotel and rooms.
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ana Triana PujarasaRoom Division Manager
Jeremy
Superior Double Room
Stayed in Mar 2025
Couple
5 review
9.0/10
Great
Posted on Apr 20, 2025
Overall, my stay was pleasant and the hotel lived up to most of my expectations. Cleanliness was generally good, though I had to deduct a star because the linen in my room had some visible stains. That aside, everything else was well-maintained and comfortable. One standout moment was how the staff handled my GrabFood delivery — they were kind enough to store the food safely at the lobby until I could pick it up, which was a big plus in terms of service and convenience. I'd definitely consider staying here again.
Response from Property: Dear Jeremy Dwisatrya,We very much appreciate your comments regarding your stay at the Mercure Tangerang BSD City.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ana Triana PujarasaRoom Division Manager
Seng Liang Ng
Superior Double Room
Stayed in Mar 2025
Business traveler
5 review
7.5/10
Posted on Apr 20, 2025
It's was ok. The food was good. Location is perfect for me (next to BSD where I am meeting my clients). Room was spacious, if a little sparse. A desk would be preferred instead of the coffee table, which make slouching over your laptop uncomfortable. What spoiled the experience was the last day where I saw a cockroach on the wall. I killed and disposed it, but it left a bad aftertaste. Please improve the cleanliness.
Response from Property: Dear Mr / Mrs. Seng Liang Ng, Warm Greetings from Mercure Tangerang BSD City!Thank you for sharing your honest feedback with us.We’re glad to hear that you enjoyed the location, food, and spaciousness of your room. We also appreciate your suggestion about adding a desk for more comfortable working, and we will certainly take this into consideration.However, we sincerely apologize for the unpleasant experience you had with cleanliness, especially encountering a cockroach. This is not the standard we strive for, and we are actively addressing this issue with our housekeeping and maintenance teams to ensure it does not happen again.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a much improved stay.Warm regards,Rajcenda SyaviraGuest Experience Executive
Katiana
Superior Twin Room
Stayed in Jan 2025
Family
1 review
9.5/10
Amazing
Posted on Feb 26, 2025
Nice hotel. Good location too, right across AEON mall. Very convenient.  But its lack of sound proving. We can hear our next door neighbor talking from their room
Response from Property: Dear Katiana,We very much appreciate your comments regarding your stay at Mercure Tangerang BSD City.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ana Trina PujarasaRoom Division Manager