Mercure Tangerang BSD City

Mercure Tangerang BSD City Reviews

Mercure Tangerang BSD City

Cbd 55, Jl. Edutown Kavling Lot Ii No.8, Pagedangan Subdistrict, Pagedangan, Tangerang Regency, Banten, 15339, IndonesiaView Hotel Details
Mercure Tangerang BSD City
Mercure Tangerang BSD CityMercure Tangerang BSD CityMercure Tangerang BSD City
Check available rooms for your travel dates
We Price Match
1 night

Mercure Tangerang BSD City Guest Reviews

4.5/5
Great
107 review
Verified reviews
Location4.7
Amenities4.3
Service4.5
Cleanliness4.6
Filter by:
Sort by:
All reviews(107)
Positive reviews(105)
Reviews with photos/video(25)
Awesome stay(24)
Friendly staff(24)
Clean and tidy(20)
Awesome rooms(19)
Near shopping area(12)
Convenient location(9)
Perfect for business trips(7)
Negative reviews(2)
grand yama
Superior Twin Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 25, 2025
We always enjoy here.. best 4 star hotel in this area, with all fasilities.. kids friendly ofc, with all games and playground area, and semi outdoor swimming pool 🥰
Response from Property: Dear Grand Yama, We sincerely appreciate for choosing to stay with Mercure Tangerang BSD City and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support, and we are looking forward to welcoming you back at Mercure Tangerang BSD City. Sincerely, Ana Triana PujarasaRoom Division Manger
FHOODSHIP
Superior Twin Room
Stayed in Dec 2024
Family
28 review
4.5/5
Great
Posted on Jan 12, 2025
Pleasant place to stay. Nice and clean. Wished breaakfast had more variety.
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at Mercure Tangerang BSD City.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ana Triana PujarasaRoom Division Manager
Guest User
Superior Double Room
Stayed in Jan 2025
Couples
4 review
4.0/5
Very Good
Posted on Feb 12, 2025
Near to many try things good location
Response from Property: Dear Sook Mun,We sincerely appreciate for choosing to stay with Mercure Tangerang BSD City and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern.On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Tangerang BSD City.Sincerely,Ana Triana PujarasaRoom Division Manger
Calista77
Superior Double Room
Stayed in Sep 2024
Solo travelers
9 review
4.0/5
Very Good
Posted on Nov 27, 2024
Great location! 5 mins drive away from ICE BSD convention centre and AEON mall just right opposite. The only downside during my stay was the toilet ceiling was leaking water and I couldn’t get a change of room as it was fully booked at the time, so I had to wait till they got it fixed.
Response from Property: Dear Clista77,Warmest greetings from Mercure Tangerang BSD City,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconveniences you experienced during your visit. Our team strives to provide exceptional service, and it's disheartening to learn that we fell short of your expectations.We take all guest feedback seriously, and we genuinely value your input and are committed to making the necessary improvements to enhance our guests' overall satisfaction.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely,Ana Triana PujarasaRoom Division Manager
Katiana
Superior Twin Room
Stayed in Jan 2025
Family
1 review
4.7/5
Amazing
Posted on Feb 26, 2025
Nice hotel. Good location too, right across AEON mall. Very convenient.  But its lack of sound proving. We can hear our next door neighbor talking from their room
Response from Property: Dear Katiana,We very much appreciate your comments regarding your stay at Mercure Tangerang BSD City.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ana Trina PujarasaRoom Division Manager
Guest User
Superior Double Room
Stayed in Jul 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Sep 11, 2024
Location of the hotel is right next to AEON Mall which was very convenient and about 15-20mins walk to convention centre. A very good option for business trip, their staff are very friendly and helpful.
Response from Property: Dear Valuable Guest,We sincerely appreciate for choosing to stay with Mercure Tangerang BSD City and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern.On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Tangerang BSD City.Sincerely,Ana Triana PujarasaRoom Division Manger
Riccardo Vittoria
Superior Double Room
Stayed in Jan 2025
Business travelers
1 review
3.7/5
Posted on Feb 7, 2025
The staff is really nice and polite, and the hotel architecture is new and great. However: - missing iron, iron board and hair dryer in the room - no one answers the phone or the whatsapp line when trying to ask for the items - got the wrong order with in-room dining Great if you have time, if you are in a rush for work maybe it needs some operational improvement
Response from Property: Dear Riccardo Vittoria,Warmest greetings from Mercure Tangerang BSD City,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for any inconveniences you experienced during your visit. Our team strives to provide exceptional service, and it's disheartening to learn that we fell short of your expectations.We take all guest feedback seriously, and we genuinely value your input and are committed to making the necessary improvements to enhance our guests' overall satisfaction.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely,Ana Triana PujarasaRoom Division Manager
Ericsk7
Privilege Room
Stayed in Jun 2024
Business travelers
32 review
4.7/5
Amazing
Posted on Jul 22, 2024
Very new hotel and there is AEOn mall just next to the hotel. Very clean hotel.
Response from Property: Dear Ericsk7,Warmest Greeting from Mercure Tangerang BSD City.Thank you for the kindest review about your visit to our Hotel Mercure Tangerang BSD City. I am happy to know that you are satisfied with our services and facilities. Your kind comments on the level of services by the teams are much appreciated and have been shared with them. We look forward to welcoming you and the team again soon.Best Regards,Ana Triana PujarasaRoom Division Manager
JazzSingh
Superior Double Room
Stayed in Jan 2025
Travel with friends
7 review
5.0/5
Outstanding
Posted on Mar 1, 2025
An amazing hotel that is worth going again. Will book again in future.
Guest User
Privilege Room
Stayed in Sep 2024
Business travelers
2 review
4.2/5
Very Good
Posted on Oct 30, 2024
Room is spacious & clean. Breakfast spread also good :) Centrally located to the places I need to visit :D
Response from Property: Dear Valuable Guest,We sincerely appreciate for choosing to stay with Mercure Tangerang BSD City and taking the time to provide us your feedbackWe are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern.On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Tangerang BSD City.Sincerely,Ana Triana PujarasaRoom Division Manger
Guest User
Superior Twin Room
Stayed in Jun 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Quite clean and nice service
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at Mercure Tangerang BSD City.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ana Triana PujarasaRoom Division Manager
RChung_zelator
Superior Twin Room
Stayed in Aug 2024
Business travelers
8 review
4.0/5
Very Good
Posted on Oct 27, 2024
all good but no desk for biz tripper to put their laptop to work on .. it would be good to change for people need to work in room .. except that .. everything was ok and acceptable
Response from Property: Dear Valuable Guest,We very much appreciate your comments regarding your stay at Mercure Tangerang BSD City.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ana Trina PujarasaRoom Division Manager
Anonymous User
Privilege Room
Stayed in Mar 2024
Family
16 review
4.7/5
Amazing
Posted on Apr 15, 2024
Great service and very accommodating. The food is okay and great location.
Response from Property: Dear Valuable Guest, Thank you for the kindest review about your visit to our Hotel Mercure Tangerang BSD City. I am happy to know that you are satisfied with our services and facilities. Your kind comments on the level of services by the teams are much appreciated and have been shared with them. We look forward to welcoming you and the team again soon.Best Regards,Ardin EdharFront Office Manager
Kenny Kai Yuen
Superior Twin Room
Stayed in Jul 2024
Business travelers
21 review
3.0/5
Posted on Aug 21, 2024
1) No Hair-Dryer. Need to call reception to send one up, which took long time and the guys kept forgetting. 2) Breakfast food was so-so, not much selection. 3) Location was good, beside a big AEON mall. 4) Room was spacious, especially the bathroom. 5) All in all pretty enjoyable stay.
Response from Property: Dear Kenny Kai Yuen,Thank you for taking the time to tell us about your experience at the Mercure Tangerang BSD City. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Triana Pujarasa Room Division Manager
silver family
Superior Double Room
Stayed in Dec 2024
Couples
6 review
4.7/5
Amazing
Posted on Jan 13, 2025
Good location hotel.. with good service from the staff
Response from Property: Dear Valuable Guest, We sincerely appreciate for choosing to stay with Mercure Tangerang BSD City and taking the time to provide us your feedback We are pleased to read that you had an enjoyable stay in our hotel and it is encouraging as our guest’s satisfaction is our primary concern. On behalf of the hotel team, we wish to thank you for your continuous support and we are looking forward to welcoming you back at Mercure Tangerang BSD City. Sincerely, Ana Triana Pujarasa Room Division Manger