LOtel-Casa Arca

Everyone was super friendly and helpful. My breakfast was delicious and I slept very well in my suite, super comfy bedding.

I had an awful stay at his hotel, was a last minute decision because the electricity was out at my house here. I had to wait 15 minutes for the unwelcoming woman (she had to tear herself away from her cell phone, after all) at the front desk to give me my room key. Notably, there was a disgusting bowl of meat strips literally on the front desk - absolutely revolting - keep your dinner hidden. I could not get the air conditioning to work in the room (and I tried calling the desk but no answer) and they offer only thick robes, not light spring/summer robes like most quality hotels. So I kept waking up from a combination of itchy sheets and heat - maybe got 2 hours of sleep at most. I was finally awoken by a snippy woman calling from the front desk not even ten minutes after check-out - I had made the error of oversleeping since my phone had died (with the alarm on it - had no charger with me as this stay was unplanned), and they are too cheap to have clocks in the rooms. She threatened me saying they would charge me if I stayed beyond 1 pm, despite the hotel only having 44% capacity the previous evening (I had asked). I had already explained the situation but this harpy was as inhospitable as it gets. So I left before 1 and explained what had happened to the manager, who was pleasant enough - HOWEVER, he promised to send me a voucher for a meal (first offered breakfast but I had to leave) as compensation for what had transpired. Nothing was sent, predictably. All I received was a request for a review but when you click in the link, it refuses to let you leave a review once you have checked out - quite strange! Ironically, they have vague Michelin signs up ALL over the place, including at the street entrance, for the restaurant - though it is a different rating, nothing like the classic Michelin star ratings which are nearly impossible to get - this is some meaningless, newfangled “award” for mediocrity, at best…I had eaten at the restaurant for New Year’s Eve and it was just OK. Tacky hotel with tacky employees - Michelin should disassociate ASAP, it is decidedly NOT a good look for them.