Hyatt Centric Fishermans Wharf Reviews

The USD $35 / night mandatory extra destination fee they charge during checkin is absolutely not worth it for us. Considering most hotel offer free WiFi and free bottle of drinking waters, the rest of the included items with this extra fee does not used by us. If this could be inform and charged before booking, that at least set our expectations right. We will definitely not coming back to this hotel again.

Good Hotel and nice location. Private parking to expensive and rate parking in travel agent different as actual rate where actual rate more expensive.

Clean and quiet room. Enjoy shower with consistent warm water.

bro pls find the correct invoice

We got charged a few extras on arrival called destination fee which wasn't clear when booking. It didn't give us any extra benefits for the money not worth it but had to pay it.

I had some initial problem with my booking but there were very good to solve them . Be aware there are renovation works happening at the time of this review and it can get noisy . The hotel and trip.com helped me with my feedback.

Best Location where 5mins walk to Fisherman’s wharf. Clean and excellent services delivery.

Good location.

All went well.

Perfect location and friendly staffs.

nice！

The hotel is a 10-minute walk from Fisherman's Wharf, and the location is amazing. But parking is extremely expensive, 75 per night plus tax. But the three window smashing was too prevalent, so I reluctantly parked in the hotel for two nights.

This week we stayed at Hyatt House San Jose Airport, Hyatt Centric Fishermans Wharf and Hyatt House Santa Clara I am very satisfied with San Jose Airport and Santa Clara, but Fishermans Wharf is the only thing that makes me angry and I feel I have to write a special review to reflect it. The angry part is about the service, and the reasons for dissatisfaction are as follows: 1. When I checked in that day, they said they were still cleaning and asked me if I wanted to change rooms. I decided to wait and go out for a walk. As a result, when I came back the second time, they said there were no rooms and forced me to accept the change from the original king-size double bed to two single beds. 2. The room I booked comes with two breakfasts, but I didn't get any meal coupons when I checked in. When I returned to my room, I called the front desk and they told me that they forgot to give it to me and asked me to go down and get it. When I went to get it, I was only given a meal voucher for one person. When I asked about it, they asked me if I was staying for only one night. After I reflected that my purchase included a meal voucher for two, he casually said Fine to me, as if he was giving me alms? 3. When I checked out of each room, I asked the front desk to give me a receipt. At Hyatt House San Jose Airport, they patiently explained to me that I had to get a receipt from Trip.com because I booked the room through a third-party website. But when I arrived at Fishermans Wharf, they just told me impatiently that they only had a blank receipt and refused to talk to me anymore. When I asked if it was because I booked through trip, the customer interrupted me and said just print a blank receipt for me. Then he gave me a blank receipt and told me to leave. This is really the worst accommodation experience I have ever had in my life, especially for a Hyatt hotel. The front desk staff at the other two hotels were very polite and patient. There is really no comparison and no harm. I strongly suggest that Fishermans Wharf replace the front desk staff and find someone more enthusiastic to serve the front desk, otherwise it will only continue to ruin your reputation. The front desk staff I'm talking about here include the night shift on the night I checked in and the morning shift the next day, they were all terrible!

The location is great. There is also Hertz nearby for car rental. The guys and uncles at the front desk are very friendly. The breakfast area is also very orderly and the service is good, but it is not very delicious... The room is very tidy, but it is too cheap. There are many benefits for global guests.