JW Marriott San Francisco Union Square

JW Marriott San Francisco Union Square Reviews

JW Marriott San Francisco Union Square

515 Mason St, San Francisco, California, 94102See Hotel Details
JW Marriott San Francisco Union Square
JW Marriott San Francisco Union SquareJW Marriott San Francisco Union SquareJW Marriott San Francisco Union Square
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1 night

Guest Reviews

8.5/10
Very Good
117 review
Verified reviews
Location8.6
Amenities8.5
Service8.3
Cleanliness8.6
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All reviews(117)
Positive reviews(15)
Reviews with photos/video(4)
Friendly host(5)
Negative reviews(2)
Lynne Peh
King Room
Stayed in Apr 2025
Couple
4 review
4.0/10
Posted on May 14, 2025
On the day of my checked-out, the available lift was ONLY ONE in operation. The rest of the lift was not in operation and the waiting time for the lift was not reasonable especially those with luggage with them. Building were old compared to others. Staff was not as friendly as what I expected especially at the concierge and the checked out counter. 
Suet
King Room
Stayed in Aug 2022
Family
2 review
8.0/10
Very Good
Posted on Sep 12, 2022
Not many shops nor restaurants inside. The room is highly rated. The service of welcome drinks can be improved, not feeling good to fall in the line to get a free drink.
Zhongaihanju
King Room
Stayed in Feb 2025
Family
15 review
10/10
Outstanding
Posted on Mar 26, 2025
The location is very convenient, there are many places to eat, drink and have fun around, and the subway is also very convenient
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MissF
Studio Suite with Sofa Bed
Stayed in Jul 2024
Family
8 review
9.5/10
Amazing
Posted on Aug 24, 2024
Overall very good but no pool will stay again very good service attitude can shoot outside near the day parking parking price is half of the sprinkler shop many places can walk to the room is big enough
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Dalao wen
Studio Suite with Sofa Bed
Stayed in Nov 2024
Family
13 review
10/10
Outstanding
Posted on Dec 25, 2024
The service is OK, but the soundproofing is not good. I booked an extra day and was not given a refund because it was too late. I couldn't refund one day in advance either. I wasted two thousand dollars in vain. . . .
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Zifusanqi
King Room
Stayed in Jul 2024
Family
3 review
10/10
Outstanding
Posted on Aug 22, 2024
The hotel has a great sense of design, the waiters are very enthusiastic, the circular corridor has a hollow design, and it feels like home. The room and bed are large, the bathroom is very clean, and there are many delicious foods near the hotel.
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Anonymous User
King Room
Stayed in Dec 2024
Business traveler
6 review
10/10
Outstanding
Posted on Jan 8, 2025
Clean, good location, good service
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Yungyung
Two Queen Room with City View
Stayed in May 2023
Family
29 review
10/10
Outstanding
Posted on Jul 6, 2023
For hotels in the downtown area, parking is $70/night, and there is a paid parking lot next door, which is ¥40/night on weekdays, and seafood prices on weekends. It is convenient to travel. If you have good legs, you can walk to Fisherman's Wharf. Free two one-way Ding Ding car coupons clean room
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Guest User
King Room
Stayed in Nov 2023
Business traveler
3 review
10/10
Outstanding
Posted on Dec 15, 2023
As expected of a big brand, the accommodation is comfortable and luxurious, and the staff are friendly. Came here for a business trip and everything went smoothly. I made a mistake at first, but later I canceled and reordered for free.
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m_17
Griffin Two Queen Room
Stayed in Nov 2023
Family
4 review
9.5/10
Amazing
Posted on Dec 17, 2023
The location, cleanliness, and space were perfect! Above all, the staff's service is the best!
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Minghaozhaoming
King Room
Stayed in Aug 2023
Business traveler
102 review
10/10
Outstanding
Posted on Oct 2, 2023
The hotel has ancient characteristics, is in the center of Union Square, and is clean and hygienic.
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eddyjunn
Executive King Room
Stayed in Dec 2022
Couple
9 review
10/10
Outstanding
Posted on Jan 22, 2023
Environment: OK, acceptable, more modern in design than other hotels of the same price Service: valet parking is about 70 dollars a day, remember to tip. In fact, you can also park on the roadside of the hotel, free of charge, but you have to move your car in the morning and evening rush hour Hygiene: clean
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Guest User
Griffin Two Queen Room
Stayed in Jun 2023
Business traveler
7 review
3.0/10
Posted on Jul 9, 2023
The parking fee is 110 dollars a night, and the buffet breakfast is limited to 30 dollars including tax
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Bamboo Chu
King Room
Stayed in May 2025
Traveling with friends
7 review
9.5/10
Amazing
Posted on Jul 1, 2025
提供腳踏車租借服務,這次選擇電動腳踏車騎1小時,用不同的方式瀏覽舊金山市區,也可以在飯店的bar台點酒,下午5點到6點之間有一杯招待。
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Qingdao-qihang
Griffin Two Queen Room
Stayed in Jun 2025
Family
13 review
8.0/10
Very Good
Posted on Jul 16, 2025
設施:齊全 衞生:乾淨 環境:不錯 服務:優秀
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