Protur Sa Coma Playa Hotel & Spa

Exceptional, friendly staff provide high service. Ideal location near beach, shops, and restaurants. Wide breakfast options, spacious rooms, powerful showers, and modern amenities. Exceptionally clean throughout the property.

Where do I begin ?!! Sorry for the long post but here goes. Hope you all find this helpful ! My husband and I took our two children (boy aged 13 and girl aged 16) on this All Inclusive holiday for a week. We flew from Luton to Palma and then got airport tranfer to the hotel which took 1.5hrs as we had drop offs on the way. On arrival we were greeted by the lovely Christina. She is fluent in Spanish but originally comes from England so she was very clear with all instructions. Firstly we wanted a safe so we paid €2 a day (total €14) to hire. We didn't need any hotel sunbed towels as we brought our own but the offer was there to have them and pay a deposit (which you would get back). We also paid the hotel tax which was about €60 for the week. (Can't remember exactly how much it was) We paid this on arrival at the reception desk. We were given our room cards and given clear instructions of where our rooms were. We had two rooms and the hotel accomodated our request to have rooms near each other. We were on level 2 and had a balcony each which overlooked the adult only pool. The rooms had a safe, hangers in wardrobe, 2 single beds, sofa bed, balcony with table and chairs, clothes airer on balcony, shampoo and shower gel in shower, hairdryer in bathroom drawer, tea and coffee facilities, plenty of clean towels which were changed daily by the cleaners and a mini fridge which was stocked up daily for all inclusive guests. The rooms got cleaned daily and bedding got made and then changed once in the week. The cleaners did a fantastic job and we couldn't fault the rooms at all. Thankyou to them all. Let me talk about pools - 4 pools. Adult only, family pool, childrens pool (next to family pool) and toddler/ baby pool. All pools clean and good temperature. Lifeguards (blonde hair girl especially) were amazing and always keeping an eye on the pool. Aqua aerobics daily at 11.30am in the family pool. This was led mainly by a very energetic lady called Paula. She was brilliant and a lot of people took part daily. Such great fun. The animation team was led by 4 ladies and we got to know Paula and Madeline very well. These two ladies were full of energy and so approachable. Very lovely and did a great job all week. They never stopped working and were always up for a chat. A great animation team. Pool bar staff also brilliant. A wide variety of drinks (not just local brands). Cocktails, soft drinks, hot drinks all included with all inclusive guests. Mike knew our drinks after a few days and kept us hydrated very well. Thankyou Mike !! A great credit to the staff at the pool bar. Now for food chat- Amazing! The staff in the dining hall do not stop working. They are constantly cleaning, setting, taking plates away, getting drinks to the table and always so friendly. Well done to all the waitress and waiters. Great friendly faces daily. Such a variety of food at all times. Breakfast - you name it, it was on offer. Even English bacon and sausages !! Lu

Stayed for 4 nights in a swim up room. The hotel is beautiful, spotlessly clean and all the staff we encountered were lovely. Room great, food is tasty and a great choice, pools are brilliant. Location is great, lovely little beach only 5 min walk away. We’d love to come back.