Protur Sa Coma Playa Hotel & Spa

Exceptional, friendly staff provide high service. Ideal location near beach, shops, and restaurants. Wide breakfast options, spacious rooms, powerful showers, and modern amenities. Exceptionally clean throughout the property.

Where do I begin ?!! Sorry for the long post but here goes. Hope you all find this helpful ! My husband and I took our two children (boy aged 13 and girl aged 16) on this All Inclusive holiday for a week. We flew from Luton to Palma and then got airport tranfer to the hotel which took 1.5hrs as we had drop offs on the way. On arrival we were greeted by the lovely Christina. She is fluent in Spanish but originally comes from England so she was very clear with all instructions. Firstly we wanted a safe so we paid €2 a day (total €14) to hire. We didn't need any hotel sunbed towels as we brought our own but the offer was there to have them and pay a deposit (which you would get back). We also paid the hotel tax which was about €60 for the week. (Can't remember exactly how much it was) We paid this on arrival at the reception desk. We were given our room cards and given clear instructions of where our rooms were. We had two rooms and the hotel accomodated our request to have rooms near each other. We were on level 2 and had a balcony each which overlooked the adult only pool. The rooms had a safe, hangers in wardrobe, 2 single beds, sofa bed, balcony with table and chairs, clothes airer on balcony, shampoo and shower gel in shower, hairdryer in bathroom drawer, tea and coffee facilities, plenty of clean towels which were changed daily by the cleaners and a mini fridge which was stocked up daily for all inclusive guests. The rooms got cleaned daily and bedding got made and then changed once in the week. The cleaners did a fantastic job and we couldn't fault the rooms at all. Thankyou to them all. Let me talk about pools - 4 pools. Adult only, family pool, childrens pool (next to family pool) and toddler/ baby pool. All pools clean and good temperature. Lifeguards (blonde hair girl especially) were amazing and always keeping an eye on the pool. Aqua aerobics daily at 11.30am in the family pool. This was led mainly by a very energetic lady called Paula. She was brilliant and a lot of people took part daily. Such great fun. The animation team was led by 4 ladies and we got to know Paula and Madeline very well. These two ladies were full of energy and so approachable. Very lovely and did a great job all week. They never stopped working and were always up for a chat. A great animation team. Pool bar staff also brilliant. A wide variety of drinks (not just local brands). Cocktails, soft drinks, hot drinks all included with all inclusive guests. Mike knew our drinks after a few days and kept us hydrated very well. Thankyou Mike !! A great credit to the staff at the pool bar. Now for food chat- Amazing! The staff in the dining hall do not stop working. They are constantly cleaning, setting, taking plates away, getting drinks to the table and always so friendly. Well done to all the waitress and waiters. Great friendly faces daily. Such a variety of food at all times. Breakfast - you name it, it was on offer. Even English bacon and sausages !! Lu

Just arrived home after 2 weeks at Protur Sa Coma. First impressions when we arrived were great, receptionist very warm and welcoming and our room was ready when we arrived. We had a swim up room which was really nice although we actually didn't use the swim up as much as we probably should have done. Room was clean (and kept beautifully clean throughout the holiday) we had one slight issue around a week in which was quickly rectified. Contents of minifridge all included if your staying all inclusive, and was topped up daily. Includes branded soft drinks, water, bottles of Estrella beer, crisps and a carton of juice. It was a really nice touch to have a bottle of fizz left in our room when we returned from lunch on our first day, and fresh flowers on the table. The fizz helped make unpacking the cases very easy! A huge plus here is there's no fight for sunbeds, we got up around 10am most mornings and strolled down after breakfast and there was always beds available, sometimes half a row empty until lunchtime. We travelled to a hotel last year where if you weren't up by 7am you had no chance of a bed at all so this was so refreshing and really sets the mood for your day. One thing I would say that makes the holiday here is the staff. Everyone from the dining room staff, animation team, bar staff all so friendly despite how busy they are. My little girl could not wait to go to kids club every day, it was usually her first question upon waking up 'can I go to kids club today?' The animation team were all so attentive and engaging with the children and on her last day she received a medal which she's now put on her bedside table for safe keeping. She made loads of friends whilst there and also around the entertainment in the evenings. Evening entertainment is always subjective, for us we preferred some acts better than other but that's personal taste. Favourite for us were The Bruno Show, African Acrobatic show and in particular Family Affair who we only saw on our last night but these guys had EVERYONE on their feet dancing and singing. Really brought the place to life. It's so hard to remember every single staff members name but just another shout out to the evening bar staff, who run a really efficient table service each night and somehow manage to dodge excited children with ease as they carry drinks table to table and are always on hand to help clear up when spillages do occur. I simply can't just name one or two because they all work as a team and all do a fantastic job. If there was ONE thing I could possibly highlight (and I don't really know if anything can be done about this) I would possibly ask that when guests enter at mealtimes, they are asked by the front of house to supervise children on visits to the buffet. We saw very young children, I'm talking 3,4,5 year old being allowed to roam free at the buffet with no guardians in tow. We saw children walking fingers in mouths, picking up food, putting back when they decided they actual