Protur Safari Park Aparthotel

Review: It's an unusual hotel the Protur Safari Park in Sa Coma. The first thing to realize is that this is not a 4 star experience. The services are quite minimal. For example - the rooms do not have tea and coffee etc in them like 99% of other hotels do worldwide. It does furnish with a kettle and microwave and cups, glasses however. If you want coffee and tea..you need to bring your own. We were in room 2107 which by the way had an ant infestation. You'd think this would be picked up on by housekeeping. The hotel itself is clean and clinical. The room housekeeping is poor - cups, glasses and surfaces are not cleaned. The floor is swept. The balcony is not cleaned. Remarkably the bedding is changed daily without exception. However there is no cleaning carried out on a Monday or Thursday. The food is good on the whole. After all it's very difficult catering for the masses and they do their best. It is not however 4* standard. The area where fish and meats are cooked to order in the Ibiza restaurant has the most miserable member of staff working there. I won't describe him, you will know him when you encounter him. Indeed, why work in an environment that makes you unhappy if you are not suited for that role? The way he throws the food onto your held out plate with a contemptuous look is almost laughable. There are no tea and coffee facilities at all in the restaurant at lunch or evening meal. These are provided by machine at breakfast time - not good however. The tv remote in the room is held together with insulating tape. The guys who provide poolside activities are good with particular fun when they roll out a long mat and kids and adults alike try to walk on water. Volleyball also is fun created by these guys . On an evening the entertainment is strictly set to one hour - usually 9.30 to 10.30pm. Really bad attempts at tribute acts that should be left inside a cabaret pub setting. A magic act - give me strength - back we go to the 70's. The hotel is a long long drag on transfer bus from the airport and it reminded me of the "Carry On Abroad" comedy movie. In the all inclusive package you have a choice of attending 4 "premier" restaurants. However - only 1 is allowed within a 7 day stay. You must pay if you want to try the other 3. We opted for the Country Grill one. It's basically sausages, and burgers and chicken in breadcrumbs. The ribs are ok but nothing special. If you are looking for steak..look elsewhere. Overall, the staff are pleasant enough. No one stands out as "over and above for good service" however. This hotel is 3 star at its best and the thing to remember is that the all inclusive services seemed to be scaled as far back to bare minimum as possible. Don't expect the bars to be open all day or services available all day...its not happening here

Major issues ruins otherwise good hotel Could have been fantastic, since the area and hotel is nice by itself. But two nights out of 7 we were awaken by fire alarms. One of them going off for 90-120 minutes in the middle of the night with pathetic handling by the limited night crew. On top of that food poisoning one night and noisy neighbours late at night. Also the hotel actively promote reserving sun beds with towels (how can this still be a thing…). Pools awesome, entertainment awesome, if the food poisoning would be ignored, also food was good. But in total still bottom 5 total hotel experiences due to the mentioned issues out of approx 200 hotel visits around the globe.