Foliero Pignatti
August 20, 2022
Arriving in a foreign country after a long trip and not finding availability of the room reserved and confirmed by your agency at the hotel was traumatic. No other rooms were available in the hotel and apparently in all of Rouen. Fortunately, the receptionist found us a room in an Ibis hotel at the same price as what I had already paid online at your agency. Too bad the hotel was of a lower category and 30 kilometers from our destination, which required us to commute by car, at our expense, very inconvenient. I would like to point out that the receptionist, for the future, advised us to contact the hotel directly and no longer your agency. I don't know if the responsibility for what happened lies with your agency or with the Mercure Hotel in Rouen, but it certainly threatened to ruin our vacation from day one. This is the first time something this annoying has happened to me and I hope it never happens again. I await your considerations
Original TextTranslation provided by Google