Hôtel Mercure Rouen Centre Champ-De-Mars

房間內忘記擺放拖鞋，在check in 時沒有告訴房內的飲品可以免費享用和沒有告訴reception 電話號碼！幸好我們留宿2天，可以在第二日問職員取回拖鞋及查詢有關以上問題，職員服務有禮貌，值得稱讚👍🏻

酒店有獨立的停車場，位置很好，步行到魯昂聖母教堂很方便。設施齊全，早餐很不錯，推薦入住。

It's an old facility, but considering it's in Europe, it's a decent standard. There are many famous tourist attractions near the hotel, so you can get to them all on foot. The parking lot is underground, and you have to pay the parking fee first to get out.

Good hotel, excellent breakfast, nice and close to the center of a wonderfully beautiful city! We will definitely go back there!!

Arriving in a foreign country after a long trip and not finding availability of the room reserved and confirmed by your agency at the hotel was traumatic. No other rooms were available in the hotel and apparently in all of Rouen. Fortunately, the receptionist found us a room in an Ibis hotel at the same price as what I had already paid online at your agency. Too bad the hotel was of a lower category and 30 kilometers from our destination, which required us to commute by car, at our expense, very inconvenient. I would like to point out that the receptionist, for the future, advised us to contact the hotel directly and no longer your agency. I don't know if the responsibility for what happened lies with your agency or with the Mercure Hotel in Rouen, but it certainly threatened to ruin our vacation from day one. This is the first time something this annoying has happened to me and I hope it never happens again. I await your considerations