B&B@The Redwoods

Upon driving up it was apparent that the property was a personal residence that had been converted into as many rooms as possible to make money. We had booked for 2 nights and had been unable to make it the first night due to changes in flights. When we arrived the next morning and asked to check in we were told that she had given our room to another couple that arrived that morning as she is unable to pay her mortgage if any rooms are vacant during the month. We explained that we had paid for two nights and understood that we would not be refunded for the first night since she was unable to rent the room but that she should either refund us for the second night or allow us to stay there. She said to leave the property and that she promised to refund the second night to *******. We were later told by ******* that she refused to refund the money and told them that if she refunded the money she would be unable to afford to buy more properties. Overall this was very disappointing I would not recommend staying ath this property. The experience was bad enough that even after several months I still feel sad about how terribly we were treated. The customers here are nothing but a way to extract money for the owner.

A very cosy accomodation, but the Highlight Light is Viviane. Right on arrival she overwhemled us with proposals how to fill the day. It was great. An after a rich breakfast ee started our tour. We had long interesting conversations about a variety of topics and time flew by ... we really enjoyed the stay.

A lovely place A place you just want to stay on your trip to New Zealand. We loved everything about it and the location is perfect. Fantastic helpful and eminent host. We enjoyed the breakfast with Vivien and other guests with good conversations around the table. Vivien gave us the best recommendations, ideas and advice for planning some trips, that suited our needs. All over a great stay and super kind and lovely host. Best regards from Charlie and Amanda

Seeking a bed for the night in a busy Rotorua, we happened on The Redwoods which was in walking distance of the forest. The hostess, Vivien, couldn’t have been more accommodating and even rearranged bedrooms so we could stay two nights. The rooms were clean, tidy and comfortable and a lovely breakfast was served in the mornings. Vivien also guided us on local tourist attractions and happily booked some up for us. Highly recommended. Pam and Steve. U.K.

B&B @ The Redwoods was wonderful! A true "B and B" with a knowledgeable, engaging host (Vivien) and a lovely breakfast. Our room had a small deck and sitting area-- lots of birdsong! The location was great, and Vivien had lots of good recommendations regarding dining and activities. Highly recommend!