Parco dei Principi Grand Hotel & Spa

The hotel is generally good. The service is perfect. The facilities are a bit old. The size of my single room is very small, but the size of my colleagues’ double room was a lot larger.

It was very noisy rooms , service was very poor when compared to a 5 star hotel . We literally need to wait outside about 45 minutes to get our luggage to be boards to our own car …. Will not come back to this hotel again !!!

I cannot say enough good things about this hotel! Starting with Luca who welcomed us quite early on a Sunday who went out of his way to get us comfortable while we waited for our room. The concierge (I forgot her name) was so accommodating, finding great restaurants for dinner! The entire staff from the spa, to bar, to restaurant, even the welcome when you come to the door! the desk staff made sure we had everything we needed! The location was perfect o reach everywhere in Rome and beyond. The hotel atmosphere was perfectly chill and just a gorgeous property! Rooms were comfortable, housekeeping staff amazing! I wish I could recall the names of everyone we talked to you but some special mentions: Gabriella & Danilo in the restaurant and for sure, Marco & Federico who were just incredible helping me get a pair of glasses I left behind. Treat yourself and stay at this hotel, you will never want to stay anywhere else when in Rome! Besides, September in Rome is gorgeous! M Santelli

We booked Parco dei Principi Grand Hotel & SPA as a birthday treat for our son, combining a visit to the Colosseum with time by the pool so our children (ages 4, 9 and 10) could balance sightseeing with some relaxation. Unfortunately, this hotel proved to be entirely unsuitable for families with children. The main issue was the outdoor pool. Our children were playing together quietly and appropriately in the shallow end – nothing more than what you would expect from well-behaved kids enjoying the water. However, after a single complaint from another guest, the lifeguard insisted they remain silent. His manner was rude and completely unreasonable, expecting young children to play in silence. It was so uncomfortable that we had to call the manager. To his credit, he was apologetic and admitted the hotel is not really geared towards families, but this is something that should be made clear before booking. Having a pool that children are effectively not welcome to use makes the hotel very misleading for parents. We also found the restaurant unaccommodating for families. When we asked to feed the children at 6pm (a very normal request for young kids), we were told the restaurant only opens at 7pm. Room service was available, but when we asked if we could at least sit at the outdoor tables to eat, this was refused – we were told we had to eat in our room. Again, this reflects an attitude that does not consider the practical needs of families with children. We are a very well-travelled family and have stayed in many excellent hotels worldwide. Our children are polite, well-behaved, and accustomed to travelling. This was not a case of disruptive behaviour – it is simply that this hotel does not want children to be children. In summary: if you are considering this hotel with children, we strongly advise you to look elsewhere. Despite the pool, this is not a family-friendly property and parents will likely find their stay stressful and disappointing.