When you stay at Centara Koh Chang Tropicana Resort in Ko Chang, you'll be on the beach, within a 5-minute drive of Mu Ko Chang National Park and Ko Chang Medical Clinic International. This 4-star resort is 2.1 mi (3.3 km) from Klong Prao Beach and 5.4 mi (8.7 km) from White Sand Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a waterslide, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, babysitting (surcharge), and wedding services.
Grab a bite to eat at Sea Breeze, a beachfront restaurant which features a pool view. You can also stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 poolside bars. Buffet breakfasts are available for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Ko Chang? This resort has facilities measuring 3068 square feet (285 square meters), including conference space. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 156 individually decorated guestrooms, featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
"Let's start with the positives: The hotel environment is indeed very nice and beautiful. It's close to the sea in the morning, has a pool, and is conveniently located.
Now for the main points, which led to a bad experience and a negative review: We didn't realize that to get to Koh Chang, you had to reach the pier and board by 5 PM that day, otherwise, you'd have to wait until the next day. While we were on our way, around 12 PM that day, we contacted the hotel to see if we could cancel that night's stay or postpone it by a day. The hotel initially refused, and even after we involved the platform's customer service, it was no use! Alright, so Trip.com ended up compensating us for part of our room fee, and we rented a hotel near the pier to board the island the next day. The next day, we arrived at the hotel around 12 PM, and they still made us wait for the room to be cleaned. We waited for about 25 minutes before checking in. We found this very strange because if they didn't let us cancel the room we didn't stay in yesterday, and still charged us for it, shouldn't we have been able to check in directly, even if we arrived at 6 AM? What kind of cleaning were they doing? (We strongly suspect the hotel was double-dipping, 'marrying two husbands' so to speak).
After finally checking into the room, the door was incredibly difficult to open with the key (after finding a nearby staff member, they helped us change the lock). We were already exhausted at that point, and then we couldn't even open the door, which made us even angrier!!!"