Read genuine traveler ratings & reviews to find your perfect stay.
Posted onNov 12, 2024
Arron Dhaliwal Singh
Serenity resort
Amazing hotel - would highly recommend staying here.
We stayed at serenity resort for 2 nights on arriving at Koh Chang from Bangkok. The location is so so idyllic and relaxing, absolutely beautiful. We also stayed on the west side of the island for a couple of nights and while it is quieter on the east side of the island (ie, there is no point in leaving the resort in the evening as there is nothing really to do on the east side after dark) this is exactly what we were after.
The staff could not be more helpful and accommodating. Food and drinks at the restaurant were great and reasonably priced. Very clean and comfortable accommodation. Lovely view.
As other reviews have said, if you are staying here you will likely want your own transport so you can explore. We rented a moped from the resort at a very reasonable price. If you want to rent a car make sure you have an intl driving permit (takes a few mins to obtain but must do whilst in the UK). There’s barely any traffic on this side of the island so the drive down to long beach at the south of the island felt very safe on a moped despite the hills (and would be the same in a car). The resort staff recommended us to do this and then get kayaks over to Koh ngam, which we did and was a great experience!
The other option is to rent a taxi for a day (we were quoted c2500 baht for 6 hours) and they can drop you wherever you like and wait for you.
Thanks again for a lovely stay at serenity resort!!
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Price per night from:VND 696,891
Posted onApr 9, 2026
Domingo’s
I don't understand why this hotel has so many good reviews, but I want to write honestly, as someone who has worked in tourism for 20 years and seen a lot. The hotel definitely doesn't live up to its category. The biggest downsides are: there's no sea, the tide is very low every day, so you definitely can't swim here, and the knee-deep water that comes in in the afternoon smells like fish, and even while you're sitting at breakfast, there's a very unpleasant fish smell. But if you want, there's a shuttle that takes you to a good beach several times a day. The pool is dirty with green water; I was snorkeling, and there were tons of hair and sand at the bottom. The water doesn't circulate. In the morning, they pour two buckets of chlorine to disinfect the pool, and then it turns blue for a short while. The hotel rooms are large and comfortable, but tired. The tiles and plumbing need replacing. There were a lot of ants and cockroaches in the room. When we reported them, a worker came to exterminate them and treat them with ant repellent. On the plus side, the room has a large TV with YouTube access, a refrigerator, a tea station, a comfortable bed, and daily cleaning and towel changes. Peacocks roam the grounds (but that's not the main reason to come here). Breakfast is modest; there's a coffee machine with real coffee, pancakes, omelets like everywhere else, sausages and ham, and fruit. There were no yogurts or cheeses, and the juices were watered down. A lot of the equipment in the gym is broken. It depends on your preference, but for me, the sea and pool are key features in a place like this, so I wouldn't go back. There are plenty of cheaper and better options on the coast.
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Price per night from:VND 1,051,177
Posted onApr 16, 2025
TonyJso
I was referred to this resort by a couple who I met in Chonburi, I decided to make a reservation and drive to Trat to catch the car ferry.
The google directions weren't correct as it tries to take you to the small bridge which is only passable via motorbikes etc. Driving a further 2klms where you follow the signs you arrive at the back of the resort.
The Bungalow was great, basic room with a separate toilet/shower room. The room has air conditioning, wall fan and mosquito net. Sliding doors to a small balcony overlooking the gardens to the beach. A foot tap to wash your feet is available at the steps to each bungalow. There are no fridge's in the Bungalow but there is a common fridge that you can use at the reception hut which is available 24/7 just mark your items with the room number. The gardens are immaculate and well looked after, plenty of deck chairs, lounges to enjoy under the shady trees. Two 600ml bottles of water are provided daily and left on the balcony of each bungalow daily.
Its a 40m walk to the water, similar to the adjoining restaurant Siam Kitchen. I found The Beach Cafe about 100m up the beach front to have a higher quality of food and portion size another restaurant that I would recommend is Indie Beach Cafe.
Jebbi the manager of the resort is always onhand and available to assist.
Great low key resort, chilled and recommended.
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Price per night from:VND 669,639
Posted onAug 9, 2025|Deluxe Garden View
Guest UserGreat hotel.
Kids loved the 3 pools and the water park.
Excellent rooms with plenty of space.
Excellent food and brilliant service. The staff helped the kids during meal times.
Everything can be done by the hotel but there are local amenities just a minutes walk away including laundry and Marco’s fantastic Italian.
The hotel is split into 2 parts opposite each other - water park is where most families like us stayed, the beach side is also great. I didn’t realise the beach was so beautiful- definitely worth a visit. The beach here was much nicer than down the coast: soft yellow sand and gently getting deeper- good for kids.
High recommend.
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Price per night from:VND 1,195,227
Posted onJun 1, 2026
Teeradon.bThe staff provided excellent service. The accommodation is conveniently located near restaurants, bars, and other amenities, making it easy to get around. The place itself was okay and clean, but the blanket had a slight musty smell. The room had a moderate dusty odor, which caused both my partner and me to have allergic reactions. The property also has its own restaurant area and a swimming pool. Overall, I was impressed.
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Price per night from:VND 946,059
Posted onApr 3, 2026
Guest User
Overall, the hotel is decent. The location is excellent and the facilities are ok. However, my experience was incredibly frustrating due to the total lack of control in the beach area.
The Issue: The ”Towel Mafia”
It seems there are people who live at the hotel permanently and take over the beach chairs very early in the morning. By 8:00 AM, all the chairs are empty but ”reserved” with towels.
When my girlfriend and I decided to use two chairs that had been unoccupied for over an hour, a man approached us in a very aggressive manner, claiming the chairs belonged to them simply because he had placed a towel there first.
Lack of Staff Support
The most disappointing part was the hotel's response:
• At Reception: They confirmed that chairs cannot be reserved and that we were free to use them.
• In Practice: This group of residents continued to disturb and harass us day after day.
• Management: Despite being aware of the situation, the hotel staff did absolutely nothing to mediate, enforce the rules, or explain the seating policy to these individuals.
It is a shame that a place with such potential allows certain guests to intimidate others, ruining the peace of a vacation. If you are looking for a hotel where rules are respected and everyone is treated fairly, I would look elsewhere.
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Price per night from:VND 510,015
Posted onMar 15, 2026
Guest User
Very cozy hospitality hotel, food is very good, is in a good place, not far from the road, in the hotel there is an employee who everywhere and on breakfast will meet a smile and on the beach smile from such people rises from the morning mood for the whole day. A little forget to put a towel in the room, but always walk next to you and you can take it yourself. Recipe for those who come in at night, not working at night, but since the ferry only goes until seven o'clock, it is not a problem for guests from the mainland. Thank you for a comfortable rest in your hotel.
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Price per night from:VND 1,463,861
Posted onJun 3, 2026
Nalinthip SansupanThe staff were all smiling and very service-minded. The rooms were clean and the food was decent. There was even a fire show at night. Overall, it was great and I was very impressed with the service. In the evenings, there was food available at the hotel restaurant, and the staff were very attentive. When it rained, they constantly helped move the food. I was very impressed. There were even entertainers to welcome guests, and the cats were adorable!
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Price per night from:VND 692,998
Posted onFeb 18, 2026
Varsenal76
Koh Chang Cliff Beach Resort
I stayed in a room with a private pool. A little splurge on myself! It was so fun to have my own pool, to wake up in the morning and just jump into the water for a little cooling off. I could lay on the recliner and read to my heart’s content with no distractions, feet in the water.
Morning breakfasts are fantastic and the beach view is amazing! Staff are friendly and helpful.
What to know?: it’s the “Cliff Beach Resort”, which means your on a hill… which means climbing. It’SA steep walk from room to beach, but a great opportunity to get your blood flowing. Embrace it.
Room for growth: the bedding smelled a bit sour. It’s wet here, so making sure things dry properly is a challenge. My greatest complaint about the room is that there was a ladder propped up against the backside of the pool wall, meaning someone could climb it right into my private room. A little sketch. The ladder is for maintenance, so I just pushed it off the wall. The pool could use a bit of chlorine as algae was present on the pool walls, but honestly, I’d rather have the non-chemical water.
The biggest negative which the hotel has no control over is the nighttime noise. There’s a bar across the street which pumps loud music (starting at 10pm and going til like 4am). The hotel actually gives you earplugs when you check in. So lame.
There’s two pools. One up on top of the cliff with excellent views. One down by the ocean.
Overall, a pleasant stay.
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Price per night from:VND 700,784
Posted onJan 27, 2024|Deluxe Double Room
AmySprinkles
Amazing staff who did all they could to correct any issues. Nice clean room with fridge and kettle etc. Housekeeping were fantastic. Great beachfront location, nice pool, nice restaurant and comfort bed in the heart of town but not loud at night at all, ideal for those wanting to be in town but not party too hard
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Price per night from:VND 630,706