Hyatt Centric Reims

Hotel is located about 10 min away from Cathedral near highway off-ramp. Check-in was efficient and welcoming. They offered a complementary coupon for a champagne on-site with some munchies in the lobby. The room was good size Europe. But I would consider this as a 3-3.5 star vs 4 star hotel as the finishing was just a bit tacky with purple themes, wine, grapes, etc ... I would have preferred a gym on-site. The breakfast was bountiful and a great selection. I would stay in this hotel again for the price.

We booked this hotel on August 2, 2025 to arrive on September 29, 2025 for 4 nights. Luckily, my wife happened to be checking for places to go around the hotel a week before we were set to check in. It looked like the hotel was not open yet so my wife sent a message through Instagram, for which we never received a reply. On September 25, 2025 (4 days before checkin and 1 day before we were set to fly out to Paris), I called the hotel to see if they were open. I was told that it was not open to the public, but it should be open by the time we check in. Just to make sure, we emailed the hotel that night. On September 26, 2025, the day that my wife and I were set to fly to Paris and spend 2 nights before going to Reims, we received an email that they would not be able to check us in on September 29, 2025 and that they were looking for alternative arrangements for us. I spent over an hour trying to find out where they were trying to make arrangements for us, but did not get a response so I cancelled the reservation. By that time, all the other comparable hotels were SOLD OUT so we had to stay at much lesser rated hotel which was terrible.

We booked the hotel several weeks in advance. One day (!) before our arrival, Hyatt canceled our stay due to “improvement work“ - they do not know this in advance ? - instead they booked us into „Holiday Inn Express“ for an overpriced rate, which we did not accept. So we had to find a new hotel within a day for a heavily overbooked weekend. If you do not like this kind of surprises, avoid this hotel, the management seems to be not interested in customer satisfaction or heavily overstrained ….

We had a nice room (wheel chair accessible) with enough space around the bed. The bathroom was spacious. Walk to city Center is around 10 minutes. And parking is easy at the hotel. Breakfast was okay. Unfortunately the bar closes quite early.

We had a nice room (wheel chair accessible) with enough space around the bed. The bathroom was spacious. Walk to city Center is around 10 minutes. Breakfast was okay. Unfortunately the bar closes quite early.

Situated close to the Cathedral and perfect for exploring Reims. It is what you would expect from a Mercure and we would certainly visit again. Room was clean and tidy and the bed comfortable. Very good breakfast included in our stay.