Best Western Reading Calcot Hotel

Not good for silent sleeper.

I am writing to express my disappointment with the quality of my recent stay. Despite the hotel’s prestigious reputation, I encountered several issues that significantly affected my comfort and ability to rest after a busy day of work. During my stay, I observed and experienced the following: The shower tray and outlet were not fixed properly, causing inconvenience and potential safety concerns. The bathroom and room had not been properly cleaned; there were hairs present, indicating a lack of thorough cleaning. The carpet appeared unclean, with visible staining/unsanitary appearance. Maintenance work began early in the morning, resulting in loud banging on the walls and a disturbed sleep. As a guest, I expect a clean, well-maintained room and a peaceful environment to unwind after a demanding day. This experience fell well short of that expectation and of the standard I associate with your brand.

It was not good before I go this hotel that time I like that’s why I select again but this time I was not good. No phone on room no dustbin no shampoo just one cup and we are two person so that time I am not happy with my trip

Perfect for the price range. Straight forward and easy.

Booked as a quick stopover to break a long journey visiting family in Aylesbury. Staff were lovely, parking convenient and free. Our room was dated and poorly maintained (various chunks of filler in walls/tiles/doors) and loose fixings (curtain tieback for one). No sheer curtains so you either have the main ones closed (though they let in plenty of light at the sides), or you're visible to the whole carpark. Bed was uncomfortable and the mattress was too small for the base, so we kept stubbing our toes/knees on the base. Mattress was super soft and the edges had gone, so you feel you're rolling out of bed all the time. No electrical socket near the bed except a small European 3 round pin one on one side (?) so we charged phones on the desk - fine, just means you have to get up to turn your alarm off if charging overnight. Bathroom cramped and dated - difficult to sit on loo as the sink unit sort of curved across it. Bath is built up but ceiling over bath is lowered so my tall husband couldn't stand upright under the shower. Shower was fine but temperature very inconsistent. Breakfast was very good. All in all we would not visit again, which is a shame as all staff we met were lovely, room was clean and breakfast really nice.