Hotel Cube

When we checked in, the room was hot. We put the key in the slot for the lights and power and heard the A/C compressor kick on. However, there was no air flow from the vents. After an hour, it was still 27 degrees in the room. It was late, but we couldn't sleep. I went downstairs stairs and the night clerk acted like he didn't understand as his screen was showing the A/C was on. I asked him to come to the room to see for himself. He replied the A/C was on max. I kept telling him the room was hot. Finally, I asked what temperature his system shows the room is. He said 27 degrees!!! I asked him if he thought that was cool??? He admitted it was not. I asked if other people complain about the A/C and he admitted they do.... A LOT. I insisted on another room. We were limited to needing 2 beds and there was only one other room available. It was even hotter, but at least there was air coming from the unit. It took 2 or 3 hours for the room to cool off. By then, it was after 2 AM. 5 hours later when it started getting hot outside, the room heated up to over 28 degrees. The staff was friendly, but obviously cannot do anything about it. Also, no soap or shampoo in the shower and you get 1 pillow that has no stuffing. The hotel looms nice and I realize as an American, we are spoiled by good accommodation, but this hotel would be lucky to get 2 stars in the US.