Riu Palace Boavista - All Inclusive

I arrived today, entered a code into the safe and although the code locks and unlocks the safe, the door does not open. I have spoken with another guest who had the same issue. Having contacted reception we were told 7pm earliest. Then on recontact 630pm. After speaking with a member of staff 6pm. The manager who is currently in the restaurant has to be present. I’ve pointed out on the app room services app that I’m a cardiac patient who is overdue for medication but reception keep closing the request and just ignore me. This is not 5* service. I have no idea when someone will fix the faulty safe. Unbelievable.

3rd year in a row and we had another fantastic trip. The beach is amazing, the pools are spacious and the waterpark is brilliant for the kids. Food options are good too but the drinks are even better 😉 We met some great people and as always the staff were absolutely brilliant. They always make every visit memorable...I did promise them I would add a review for them so here goes.....A special Thank you to Kevin number 1 & 2, Will-i-am, Ricardo, Anderson, Dennis, Eduarte, Maria, Linda, Jaqulieno, Julinho, Cristiano, Junior, Thierry, Deli, Jose x2, Merino, Mercia, Vania, Edvaldo, Bruno, Yanik, Freddy, Gany, DJ Euginho, Cristiano, Denise, and then to everyother member of staff i may i have missed.... keep shining ✨️ 💛 💖. See you again next year ❤️

Our first time to Boa Vista, was more than I had originally wanted to spend but so glad I did, it was worth every penny. The food was amazing especially the gourmet restaurant, we ate there 3 times and tried something different every time. Rooms were kept spotless, staff were friendly and helpful. Pools weren’t over crowded and could always get a lounger. We also had fun at the water park and joining in the aqua gym classes etc. would highly recommend

Returned on the 28th July after two weeks this was our 8th visit to this hotel. Check in was quick and efficient, and we were in our room within ten minutes. Room was large and a very clean bathroom, shower was very large and it had two sinks and toilet. very good air conditioning and ceiling fan. We had a dip pool with a large terrace two chairs and two sun loungers and small table. Tea coffee and kettle are also provided with bottled water. There's a fridge stocked with beer and soft drinks the contents were replenished every two day. The reception area is very large with reception at one end with a coffee bar near the entrance and at the other end two restaurants Japanese and Krystal Fusion. The hotel is immaculate spotlessly clean the cleaning staff do a fantastic job in all areas. The staff are fantastic, friendly reception staff (makes a change) bars, pool area. Restaurants, cleaners, gardeners, even the security guards who don’t work for the hotel. Food was really good always hot with so much choice I didn't think it was repetitive like a lot of people say it is. Could not fault the service, branded drinks you must ask by name (Smirnoff ) or you will get the local Vodka. Baileys no longer on bar menu its coffee cream not the same. The grounds of the hotel are very clean with lots of gardeners actively maintaining the garden's weeding raking leaves and sweeping paths. The beach is beautiful lovely soft white sand can walk for miles both ways plenty of sun loungers on the beach around the three pools. The entertainment team worked hard and will have a chat and a laugh with you. The evening entertainment not great that's my opinion many people love it. We did not use the swim up bars suppose to be for For over 18s adults only but more like a children's play area at times needs to be addressed. My only complaint. We recommend this hotel, excellent food, staff very polite and friendly, will be back again in October.

Brilliant holiday, relaxing, fantastic staff, lots of choice at buffet restaurants and three beautiful swimming pools set with a view of the ocean. Having three pools was great as there was a slightly different feel to each, middle one younger and more children and others more relaxed. Rooms were spotless and cleaned daily. Entertainment not really our thing but bars were great. We will be back!