Guest User
May 17, 2025
How to say it, this hotel is really a bit difficult to comment, the environment and location are really amazing, the private beach, push open the small courtyard door and you will reach the beach, it is really comfortable.
You say the service is not good, the attitude is actually very good, you say it is good, there is indeed a lack of systematic service process training.
1. The front desk is like a little **, the check-in is not smooth, and after returning my ID card, I was given a garden access card in the house. I have never stayed in this hotel before and I don’t know, I thought it was a room card, I swiped it at the door of the room for a long time but it didn’t open, and then I saw a young man running down and apologizing for forgetting to give us the room card 😂
2. After entering the room, the bathroom is not very clean. There should be offset marks left by the toilet mat of the guest before, which were not wiped clean. There are ducks in the refrigerator that have been left for who knows how long, and they have grown hair. I called room service, and the big sister who came to disturb the hygiene also apologized one after another, and cleaned up the room, which was very neat and clean.
It is recommended that the hotel really strengthen the management process and improve it. It is really a good hotel with such a good location. Don’t be affected by these.
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