Sheraton Qingdao Licang Hotel

Sheraton Qingdao Licang Hotel Reviews

Sheraton Qingdao Licang Hotel

678 Jinshui Road, Licang District, Qingdao, Shandong, 266000, ChinaSee Hotel Details
Sheraton Qingdao Licang Hotel
Sheraton Qingdao Licang HotelSheraton Qingdao Licang HotelSheraton Qingdao Licang Hotel
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1 night

Guest Reviews

9.5/10
Outstanding
2863 review
Verified reviews
Location9.5
Amenities9.5
Service9.4
Cleanliness9.5
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All reviews(2863)
Positive reviews(2812)
Reviews with photos/video(443)
Delicious breakfast(318)
Friendly front desk staff(259)
Perfect for business trips(112)
Would stay again(100)
Tasty restaurant(79)
Delicious buffet(37)
Children's amenities available(9)
Negative reviews(51)
Yan_02
Queen Room With City View
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on Mar 9, 2025
The location is a bit far away from the city.However the service is good and the room is clean.Will come back again !
Response from Property: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Bgl Baigal
Deluxe Family Room
Stayed in Apr 2025
Family
7 review
10.0/10
Outstanding
Posted on May 18, 2025
Nice nice very good 👍 good 👍
Response from Property: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Guest User
Deluxe Family Room
Stayed in Dec 2024
Family
1 review
4.5/10
Posted on Jan 23, 2025
I was extremely disappointed with my stay at the Qingdao Licang Sheraton. The hotel is old and poorly maintained. The first room we were assigned had a broken shower head, forcing us to move rooms at 5:00 am — a huge inconvenience. The bathroom walls also showed significant wear and tear, which added to the unpleasant experience. The front desk service was even more frustrating. They were dishonest about the charges for my laundry service. I was presented with a bill for RMB 320, but I was charged over RMB 380 at check out. When I asked for an itemized statement to clarify the discrepancy, they refused to provide one. Considering my flight schedule, I had no choice but to pay the incorrect amount and leave, but this was completely unacceptable. Moreover, the staff at the front desk often displayed a poor attitude toward customers. As a loyal Bonvoy member, I expect a much higher standard of service, but this hotel fell far below expectations.
Response from Property: Dear guest, we appreciate your comments. We attach great importance to your comments and have broken down the root causes of the problems one by one in the meeting and arranged follow-up. We look forward to receiving more detailed feedback to better help the hotel improve the quality of service. We will serve you wholeheartedly and look forward to meeting you next time.
HywD
Deluxe Double Room
Stayed in Oct 2024
Business travelers
29 review
9.5/10
Amazing
Posted on Nov 9, 2024
Friendly and helpful staff, and quite nice facilities. The room was well-appointed and the bed was comfortable. Will stay here again.
Response from Property: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Tony and me
2-bed Room With City View
Stayed in Apr 2025
Travel with friends
17 review
10.0/10
Outstanding
Posted on May 7, 2025
Had an amazing stay at Sheraton! The staff was super friendly, the room was clean and cozy, and the bed was so comfortable I didn’t want to leave. Breakfast was delicious with lots of options, and the location was perfect—close to everything.
Response from Property: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Nikolategz
Premier Room - Lake-View (Double Bed)
Stayed in Apr 2025
Business travelers
7 review
10.0/10
Outstanding
Posted on Jun 1, 2025
Pleasant stay for business trip with a touch of holiday. My best option Hotel in Qingdao
eduardo_baga
Premier Room - Lake-View (2 Beds)
Stayed in Aug 2024
Business travelers
31 review
9.5/10
Amazing
Posted on Sep 25, 2024
Good location, big room, staff super helpful. The negative point it was the shower, that doesnt work very well.
Response from Property: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Guest User
Deluxe Suite
Stayed in Feb 2025
Family
3 review
9.0/10
Great
Posted on Mar 31, 2025
We’ve stayed at this hotel multiple times. Great location right across the street from a good mall with a lot of food options. Sheraton also has a great buffet and a Japanese restaurant. We also love the pool! The only negative was that this particular stay l, our executive suite room smelled like someone lived there for at least a week and smoked a pack a day.
Response from Property: Thank you so much for your feedback, glad you enjoyed our location, food selection, buffet, Japanese restaurant with pool. We are deeply sorry for the unpleasant experience caused by the smell of the room. We have immediately notified the Housekeeping Manager to enhance our daily cleaning and disinfection process to ensure that all accommodations are met to a high standard. For our executive suites, we will pay special attention to fresh air and avoid the smoke smell from affecting our guests. I hope you will give us another chance and look forward to the opportunity to make up for this inconvenience. Looking forward to your next visit.
Ravi Vaswani
Deluxe Twin Room
Stayed in Feb 2025
Business travelers
1 review
9.5/10
Amazing
Posted on Mar 22, 2025
Very nice property. Big size rooms. Front desk staff Judy and Alice were coperative and helpful. Supported us with late checkout. Cleanliness staff Qingjao was also very prompt and helpful.
Response from Property: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
DariaBelik
Executive Double Room
Stayed in Aug 2024
Business travelers
11 review
4.5/10
Posted on Oct 15, 2024
Hotel is located next to the construction site, so every room will be noisy, check the video. After contacting the front desk service the stuff made we wait for another few hours to place me in another room, i wasn’t even offered water. They are definitely aware that all floors one side hotel in all rooms will be noise from outside. I didn’t hear any apologies, no comments at all. The service is horrible, breakfast not delicious, I only can say that rooms itself are nice, but you won’t enjoy because of the attitude the employees bring.
Response from Property: Dear guest, thank you very much for your feedback about our hotel. We are very sorry for the inconvenience and unpleasant experience. We are deeply aware of the issues raised in your review, and we apologize for them.At the same time, we also take very seriously the service problems you encounter during your stay. We have trained and supervised our staff to ensure that our service quality is improved. We will pay more attention to details and provide more thoughtful service, so that you will feel our sincerity and care on your next stay.Finally, thank you again for your feedback about our hotel. As always, we will strive to improve the quality of our services and provide you with a more comfortable and pleasant stay. If you have any other questions or suggestions, please feel free to contact us.
Guest User
Deluxe Double Room
Stayed in Jan 2025
Family
5 review
10.0/10
Outstanding
Posted on Feb 8, 2025
good!
Response from Property: 尊敬的客人:感謝您的評價,祝您一切順心,期待下次再見!
Anonymous User
Queen Room With City View
Stayed in Apr 2024
Travel with friends
10 review
10.0/10
Outstanding
Posted on May 26, 2024
For this price, the room was super huge and nice. The bed can easily sleep 4 pax honestly. The toilet had 2 mirrors, 2 basins, so convenient for sharing. Huge room and clean. The receptionist were helpful as well. Honestly a very good experience here and totally would love to come again.
Response from Property: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
MDKHAIRUL
Deluxe Twin Room
Stayed in Nov 2024
Business travelers
8 review
9.5/10
Amazing
Posted on Mar 12, 2025
The location was great. Living in peace. Nearby area is really good to have a walk.
Response from Property: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Brams
Deluxe Double Room
Stayed in Jan 2025
Couples
52 review
8.5/10
Very Good
Posted on Mar 3, 2025
Good places with good staff. Will definitely come back again
Response from Property: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.
Guest User
Premier Room - Lake-View (2 Beds)
Stayed in Aug 2024
Family
6 review
10.0/10
Outstanding
Posted on Sep 30, 2024
We stayed here a couple of nights when we arrived in Qingdao and had a lovely time. Breakfast was tasty with lots of options, the room was clean and comfortable, service was great, and I loved the location, next to a little park that was great for running. I would definitely stay here again.
Response from Property: Dear guest, your comments have been well received with many thanks. We will keep leveraging our service level and provide you a more comfort place to live.