Yitel Collection Hotel (Qingdao Railway Station Zhanqiao Seaview) Reviews

Response from Property: 尊敬的賓客：您好！感謝您用温暖的文字記錄下在酒店的每一處美好體驗。很高興您能感受到我們精心打造的三大特色：🌆 ‌黃金區位‌：步行可達火車站、老城區與海濱的三重便利，讓您輕鬆串聯城市脈絡與自然風光；🛏️ ‌舒眠空間‌：嚴格執行“一客一消殺”標準，乳膠床墊與靜音設計助您卸下旅途疲憊；☕ ‌暖心節‌：大堂現磨咖啡24小時供應，願這縷醇香成為您旅途中的小確幸。您“物超所值”的認可，是對我們最大的褒獎！期待下次以更用心的服務，陪您續寫這座濱海之城的浪漫故事。

Response from Property: 尊敬的賓客：哇！太感謝您用心的評價了！🚇 地鐵站出門即到，散步去河濱也衹需幾分鐘，這位置確實是我們最驕傲的亮點～ 更開心您喜歡房間的海風氣息！雖然窗户不大，但能為您帶來一絲清涼愜意就太好啦～ 隨時歡迎您再來吹海風、逛河岸！ 🌊✨

Response from Property: Thank you for your kind words and support! We place great importance on every guest's experience. You mentioned that "the location is excellent, convenient for travel, and easy for tourists to use the metro for transportation to reach the hotel from the airport or railway station," which is indeed one of the core strengths of our hotel. We are located near the subway station, making it convenient for travelers to arrive quickly from the airport or railway station. In addition, there is a 7-11 convenience store nearby, offering daily shopping and dining convenience for guests. We have always been committed to providing a comfortable and convenient accommodation environment, and we look forward to welcoming you back again!

Response from Property: Dear guest: "Thank you for your kind comments! ❤️We are glad that you like our prime location and comfortable rooms~ The double subway at the door + considerate cleaning service have always been our pride! Seeing you say 'I want to stay here permanently' is really the greatest encouragement to us! ✨You are welcome to come home at any time, and I will reserve a room for you next time! 😊"

Response from Property: Dear customer, thank you for your praise for our hotel! Your recognition and recommendation is our greatest encouragement and reward. We will continue to improve and perfect our services to create a more comfortable and pleasant stay experience for you. Thank you again for your support and look forward to your visit again!

Response from Property: Thank you for sharing such a detailed stay experience! We greatly value your feedback and will continuously enhance our services based on it. Below is our formal response to the aspects you mentioned:The hotel is situated in a prime downtown location, with Subway Exit G directly downstairs, ensuring exceptionally convenient transportation for effortless city exploration. Within just a 5-minute walk, you can reach Zhanqiao Pier Beach and surrounding attractions like Zhongshan Road Commercial District and the Seaside Boardwalk, where you can enjoy the unique charm of Qingdao's Old Town.We are delighted to hear that our front desk team efficiently resolved your bathroom issue (including arranging a room change and compensation), which reflects our "guest-first" service philosophy. Your recognition is the greatest motivation for our team.Regarding the breakfast concerns you raised (such as missing cutlery and cups for juice/water), we have immediately tasked our kitchen team with acomprehensive inspection and will replenish dining utensils this week to ensure full provision for our Western breakfast options (including toast, fried eggs, and fruit).Your description of a "very pleasant stay experience" has greatly encouraged us. We will continue to improve our facilities and services, looking forward to offering you an even more perfect stay on your next visit.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you appreciated our prime location, modern and clean room facilities, and especially our smoke-free environment which we maintain rigorously for all guests' comfort.Our front desk team is particularly grateful for your kind words about their helpful service. We pride ourselves on training our staff to provide warm, professional assistance at all times, and your feedback confirms we're achieving this goal.The details you've mentioned about the room condition and air quality are exactly the standards we work hard to maintain daily. Your satisfaction is the best reward for our housekeeping team's efforts.We truly appreciate you choosing our hotel and look forward to welcoming you back for another exceptional stay. Should you need any special arrangements for your next visit, please don't hesitate to contact us directly.

Response from Property: Dear guest, hello! Thank you for choosing Qingdao Heyi Zhanqiao Railway Station. Your satisfaction is our greatest motivation. We have always pursued to provide warm, comfortable, and convenient service for every guest. The hotel carefully cleans and organizes every day to create a clean and comfortable living environment for you, making your stay comfortable. We look forward to your visit again! Wishing you a happy life!

Response from Property: 尊敬的賓客：您好！衷心感謝您選擇入住我們酒店並分享如此細緻的好評！您的滿意是我們最大的追求！很高興您對我們優越的地理位置（臨近高鐵站、地鐵站及海灣）以及前台服務感到滿意。能為您提供包裹郵寄的便利更是我們的榮幸！我們始終致力於為每一位賓客創造貼心、舒適的入住體驗。再次感謝您的認可與推薦！期待下次能繼續為您提供更優質的服務！祝您旅途順心，生活愉快！

Response from Property: 尊敬的賓客 您好！感謝您選擇青島和頤棧橋火車站店，您的滿意是我們最大的動力，我們一直追求為每一位賓客提供温馨、舒適、便捷的服務，酒店每天細心地打掃和精心的整理為您營造一個乾淨舒適的入住環境，讓您住的舒心，期待您的再次光臨！祝您生活愉快！

Response from Property: 尊敬的客人， 感謝您選擇入住我們酒店並抽出時間分享寶貴的反饋！我們很高興得知您對酒店的位置、交通便利性、豐盛早餐以及衞生條件感到滿意，您的認可是我們不斷提升的動力。 關於您提到的週六早上員工服務態度的問題，我們深表歉意。無論何時，為客人提供熱情、專業的幫助都是我們的基本要求，那位同事的迴應顯然未能達到這一標準。我們已與相關部門溝通，將進一步加強員工培訓，確保每位團隊成員都能以更積極的態度迴應客人的需求，避免類似情況再次發生。非常榮幸能得到您“非常棒”的評價，並期待您的再次光臨！如有任何需求或建議，歡迎隨時與我們聯繫。祝您生活愉快，期待下次為您帶來更完美的入住體驗！

Response from Property: 尊敬的客人：感謝您選擇入住和頤酒店，並抽出時間分享您的詳細反饋！我們很高興得知您對酒店的地理位置和安靜無煙的房間環境感到滿意，這正是我們希望能為每位客人提供的舒適體驗。 關於您提到的早餐建議，我們已記錄並會與餐飲團隊進一步優化餐品選擇，努力為客人帶來更豐富的味覺體驗。同時，我們也會加強地鐵G出口的指引標識，幫助未來客人更便捷地抵達酒店。 非常高興洗衣設施能為您的最後一天行程提供便利！您的認可與建議對我們至關重要，期待在您下次到訪時能帶來更完美的入住體驗。 祝您旅途愉快，期待再次與您相聚在和頤至尚酒店。

Response from Property: Dear Valued Guest,Thank you for recognizing our service! It is our greatest honor that you experienced the warmth and professionalism of our staff. Your satisfaction has always been our relentless pursuit, and this encouragement will motivate our team to continue upholding the standard of "smiles on faces, service in hearts."We fully understand that quality service stems from attention to detail. The warm service you mentioned perfectly embodies our "guest-first" philosophy. We will continue to refine our services to ensure every guest experiences the warmth of "a home away from home."We look forward to welcoming you back, where we'll create more wonderful surprises to extend this beautiful encounter. Wishing you a pleasant life and all the best!

Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to adhere to the service philosophy of doing things with heart and providing attentive service, so that you can feel the warmth of home when living in the Heyi Zhanqiao Railway Station store in Qingdao. We look forward to your visit again to review our progress, and wish you a happy day!