Dreams Onyx Resort & Spa - All Inclusive

Dreams Onyx was fabulous. We had a group of 6 families and a little over 20 people total. We all upgraded to preferred and it made the trip so much better. Definitely worth the money. Our concierge, Eris, was amazing and the Preferred Club/Adult Pool Bar and wait staff kept us laughing and having a great time for the entire trip. This would have been an easy 5-Star if not for what happened on our first full day. There was a little paper key in our welcome package that said we needed to go to the front desk within 24 hours to claim our "Prize". Four of the couples decided to go and see what it was all about, and here is what we found!!! The sales team for the Unlimited Vacation Club is a complete disgrace to the Hyatt Brand and should be taken out of all Hyatt properties. They were very friendly but the trickery almost ruined the trip for several people in our group. We were told it would be 20 minutes of a presentation with no pressure, then we get the so-called gifts. This turned into almost 4 hours of what felt like having to fight off several sales people. We would tell one person no...then wait 10 minutes for a different person to give us a completely different set of numbers. This process was repeated at least four times. We(Four different families in our group) started at noon and were not in the pool for the first time of our trip until 4PM. When paying more than 1,000USD per day for my family, losing the middle of our first day was unacceptable. And to say that we could just say no and leave would be a bold faced LIE. It took more than two hours before they even gave us a figure to join the club. Then two more hours of the last guys "boss" coming in with a different offer. Never better, just different numbers and nothing ever in writing...just scribbles on the paper. Hyatt really needs to do better or get rid of this program all together. Do not waste your time on this....maybe if no-one ever does the presentation Hyatt will get rid of this program.

We came to Dreams Onyx for our first family vacation and it was amazing. Randy and Sandry at the beach bar and cabanas made our trip so memorable. They set our family up with a wonderful cabana experience which included amazing food, drinks, and top notch service. They went above and beyond providing the best service and experience we have ever had at any resort. We would 100% recommend going down to the beach bar and cabanas to experience everyday with them as it was the highlight of our trip.