Dreams Onyx Resort & Spa - All Inclusive

Not good Marketed as a 5 star resort and immediately upon entering the resort, staff hassle you to become a premium member and if you’re not a member, you do not get treated well. Staff are not easy to communicate with and they do not care and so slow. Some staff were very lazy on asking simple requests. The buffet had a good selection of foods and is the best part about this place. The theatre cannot hold the amount of guests this place accommodates for and you end up missing out. Entertainment staff only appear every once in a while and never play any pool games. Cockroach found in the room, towels not all replaced, lights do not work in rooms and lots of things broken. No point going to a restaurant unless you get there super early as they cannot accommodate for the people the have at the resort, leaving you waiting for hours. The pool is good and has cleaners. As more people enter the resort the standard drops from staff rapidly. All in all, if you are not a member, you’re not treated well. Most staff are kind but cannot cater to simple requests such as seating with air con as they cannot be bothered to check. Really disappointed with all of this and is all a money making scheme.

Terrible food quality, beach not useable because of seaweed, most staff not helpful or difficulty with communicating in English

Dreams Onyx was fabulous. We had a group of 6 families and a little over 20 people total. We all upgraded to preferred and it made the trip so much better. Definitely worth the money. Our concierge, Eris, was amazing and the Preferred Club/Adult Pool Bar and wait staff kept us laughing and having a great time for the entire trip. This would have been an easy 5-Star if not for what happened on our first full day. There was a little paper key in our welcome package that said we needed to go to the front desk within 24 hours to claim our "Prize". Four of the couples decided to go and see what it was all about, and here is what we found!!! The sales team for the Unlimited Vacation Club is a complete disgrace to the Hyatt Brand and should be taken out of all Hyatt properties. They were very friendly but the trickery almost ruined the trip for several people in our group. We were told it would be 20 minutes of a presentation with no pressure, then we get the so-called gifts. This turned into almost 4 hours of what felt like having to fight off several sales people. We would tell one person no...then wait 10 minutes for a different person to give us a completely different set of numbers. This process was repeated at least four times. We(Four different families in our group) started at noon and were not in the pool for the first time of our trip until 4PM. When paying more than 1,000USD per day for my family, losing the middle of our first day was unacceptable. And to say that we could just say no and leave would be a bold faced LIE. It took more than two hours before they even gave us a figure to join the club. Then two more hours of the last guys "boss" coming in with a different offer. Never better, just different numbers and nothing ever in writing...just scribbles on the paper. Hyatt really needs to do better or get rid of this program all together. Do not waste your time on this....maybe if no-one ever does the presentation Hyatt will get rid of this program.