Hyatt Ziva Cap Cana

Customer Service: The hotel is highly praised for its exceptional customer service and cleanliness.

This was our first time at Hyatt Ziva Cap Cana and absolutely loved everything about it! We stayed at Club Level ocean front and had the most beautiful room and an incredible view. Our arrival was excellent with attentive service taking us to the Club Lounge for check-in. We were greeted with drinks and delicious snacks in the lounge while we waited to meet our butler Juan. Juan couldn’t have been nicer and gave us a brief tour and showed us to the buffet as we waited for our room to be ready. He was always available for us to reach throughout our stay via What’s App and checked in on us daily. He helped us get a case of water for our room and surprised us with champagne and cake for our birthday and anniversary celebrations, sent a fruit tray one day and a meat and cheese tray another to our room. We felt really special and pampered. The pools, restaurants, bars, dinner themed nights, nightly shows, spa, & water park were all awesome (except the water park needed lots more tubes for the lazy river!). The staff were all just incredibly nice and worked so hard. There wasn’t a single staff member there that didn’t greet us with a smile and kindness. Service was just top-notch. We booked two excursions there with the concierge desk and both times the concierges met us at the entrance to the lobby to make sure we were picked up and were on our way safely. Everyone went out of their way to make our trip truly memorable. Even though we stayed club level, we would have been just as happy at the standard level. The entire property was just beautiful and meticulously maintained. The staff was always out painting, landscaping, and taking care of the property. We felt we paid a very fair price for an excellent vacation. We will absolutely recommend Ziva/Zilara Cap Cana to friends and family and hope to visit again!

Recently visited for 5 nights and so happy with our stay. We are not luxury travelers so that is not our comparison… but in addition to the grounds being beautiful and staff so gracious and friendly, the rooms are so nice compared to other AI resorts we have stayed at, and the food has been top notch. We had the basic King bed resort view, and the room size and queen sleeper sofa have been plenty spacious for us and 2 teen girls. The separate room for the toilet is a plus and has sped up the family’s total getting ready time plenty of space for clothing and luggage storage as well. The balcony setup is increíble and the daybed is the perfect spot for an afternoon nap in the shade. We thought Tempest and Noodle & Thread restaurants were very good. We also enjoyed the Seafood night at the Mercado buffet on our first night: the snow crab claws and Dominican rice and beans were my favorite. For lunch we enjoyed the bbq chicken, rice and veggies by the pool, green and picante sauces were a must! The Caesar salad from Prontoz was also very good. The water park was a hit with our teens, they loved the slides and we used the lazy river (although not too lazy) more than we expected. And well done to the entire nightly entertainment team! The only complaint I have is the sales pitch for upgrades, the showing of the presidential suite and photography. They are persistent but by day 3 left us well enough alone. Really lovely, though! Well done Hyatt Ziva Cap Cana!