TRS Cap Cana Waterfront & Marina Hotel - Adults Only - All Inclusive Reviews

Everyone was amazing from the second we got there to the moment we left!! I’m vegan and they were super accommodating with my food. Huge shout out to Carlos for making sure we were well taken care of. We’ll be happy to be back.

I purchased thi hotel vacation for three family members and when I got there was for one person . I had to pay extra and high price for the rest of the family. I will never use this app again

It’s good for family holiday , good staff, quite hotel, breakfast was good

From the moment we entered the hotel, the manager checked us in as if he were doing us a favor, with a dismissive and inattentive attitude. The hotel is in a deplorable state: the surroundings are a dump, with debris, trash, and torn-off light fixtures, all completely abandoned. The main pool had cloudy, milky water, and unless you were intoxicated, you wouldn't go in. There's no shade around it, just sun loungers without even a tarp over them. The hotel also has a sort of beach, but with contaminated water. To access a real beach, they offer shuttles twice a day, at 10 a.m. and 1 p.m., to the Juanillo public beach, where you'll have to pay for chairs and umbrellas, as the hotel doesn't have a beach club. They assigned us a butler, but his only role was to make dinner reservations, which didn't make sense since there was only one restaurant open at night. Furthermore, only half of the dishes on the menu were available. Due to a family emergency, we had to leave the next day. Once again, the manager's service was rude, and they refused to refund us for the unused nights, citing an inflexible cancellation policy that seemed more like an insensitive one. I wish they were just as strict with hotel maintenance, customer service, and humane treatment. I won't return and I don't recommend it to anyone. It was an unpleasant experience.

The room is very comfortable, clean and tidy. The facilities are very complete. The entire activity area of ​​the hotel is very large. There is a small swimming pool at the door of the room. The hotel also provides room service, which is very good!