Hyatt Vivid Punta Cana - All Inclusive - Adults Only

DON'T BOOK! We had the best time here last spring 2024, so spent a lot of money booking multiple rooms/airfare for the entire family to go this year in April. Our friends even booked to go again. Then received an email, NO CALL, to say "Unfortunately your reservation has been canceled due to this resort selling it's property to a new owner and they have chosen to close the doors." No offer to move us or anything. I had to go through hoops to recoup my money on airfare for multiple people. After getting my money back for the airfare they sent another email to ask if I wanted to cancel, or if I'd like to wait while they worked to find a new hotel!! DAYS LATER after telling me they canceled my reservation! Do not book this hotel, it is not open. You will have a nightmare on your hands.

Jewel palm beach must have the friendliest staff in all of Punta Cana! As soon as you arrive, the security verifies our booking at the front gate. Then as you drive up to the lobby entrance, the men that help you with your luggage greet you with smiles and warmth. The same friendly energy is felt all throughout the resort. The rooms could use some updates and remodeling but the friendly staff, sense of security, beautiful grounds, beach access, peaceful ambiance, fun entertainment and yummy food make it all well worth a visit! My family had to leave the resort we originally booked at because it was unsafe, dirty and absolutely horrible. Thankfully Jewel had vacancies on such short notice and we were able to book a room the very same day for the rest of our trip. We met guests that had stayed there before. One guy told us he had stayed at the jewel over 20 times! We definitely recommend this resort and look forward to returning as well!

Beautiful resort! Spacious room and nice friendly staff all over. Definitely plan to book again food at the French restaurant was very flavorful an delicious. The layout of the resort is nice an easily accessible to every area of the resort.

My name is Jason Monteiro. I was a guest there from September 4 through September 9. My room number was 4305. I booked this through JetBlue vacations as an anniversary trip for me and my wife of six years together for 12 I am 57 years old, survived the stroke a blood clot in my lungs, so we was both looking forward to it because of our anniversary, which I did let JetBlue know at the time of booking only to show up at our room with no anniversary sign like the five or six other rooms that I seen on the same floor not a good way for a vacation to start. Grounds are beautiful and cleanliness of our room was outstanding. Here where it goes different 1st)our free transfers never got us for return trip so we had to take a taxi and pay(extra) the same company for the transfers met us on day 2 to schedule the p/u for the last day and to book a trip to Saona Island(good trip). So to be left hanging is unacceptable considering the price of $1685.00. 2nd) this was our 1st time I can remember either a cruise or all inclusive resort and feeling hungry 85% of the time. I don’t expect white glove service or grey poupon style, but being served POWDERED JUICE for breakfast and running out bacon at an all inclusive. You have to say that’s not cool. 3rd) Looked forward to the buffet, NOPE. It was never open for dinner, only breakfast and lunch. So if a paying guest doesn’t like only the restaurants(only 3 a night) then I was calling room service with a limited menu I understand. We made the best of the situation talking to other guests, I do wanna give a big thanks to Willey and Nomar friendliest bartenders. Both have attitudes and passionate in their jobs, to bad the rest of the workers looked like they couldn’t be bothered or even smile. There was about 5-6 staff that actually conversed with us. I am writing this because I’ve called jet blue everyday since we return to work out some compensation for the unfortunate situation on our wedding anniversary vacation. So I’m hoping you have the compassion to rectify this please. All jet blue would offer $150 travel credit. It’s not even a quarter of what I paid. I don’t expect a full refund, (that would outstanding) something closer to half. Please consider this request, jet blue would need some information if you are able to assist me with this matter. Trust me we live check to check over here so to save almost a year for this trip and have it turn out the way it. I truly would give Punta Cana another chance this was our 1st time there. Thank you in advance for taking time to read this…..jason Monteiro checked in 9/4/2024-9/9/2024 room #4305

Lovely hotel in a fantastic location. Upgraded to Club Level and exceptionally pleased with the service from all staff. Only two downsides were: Bars all closed at 24:00 so it was off to the room if you wanted extra Food was a let down. A special shout out to Daniela in the Club Lounge reception who was fantastic in all counts.

My stay was from September 8-15. Only after checking in did I find out that out of 6 restaurants only 2 were available for dinner per night.