Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only

Our room had numerous issues: shower would leak into the bedroom, tv never worked, bad power plugs, fridge haphazardly placed outside of cabinet, A/C could not be adjusted, and more Furthermore, we had to deal with aggressive selling attempts for the ‘Diamond Club’ as well as other amenities.

Check was easy and prompt. Staff were very helpful and friendly. Roberto V. made sure we were taken care of every day. Truly an enjoyable experience.

There are not enough kind words to write when talking about the staff. Every single staff member was absolutely wonderful and welcoming. Our butler, Roberto, was the highlight of every day ensuring all of our needs were met. No task was too much for him! I would say the facility itself needs some work as does the entertainment. We were there during their low season so it seemed the entertainment was a bit lacking, but still managed to have a great time. My only other complaint is the inability to seat a large group for dinner at any of the restaurants if not booked days in advance. We stayed in the swim out rooms facing the ocean which was perfection! But again I go back to Roberto and all of the staff who made this trip absolutely fantastic!

My experience was so delightful. Roberto, the butler was super fantastic just as Carlos. The made it all possible for me n my friends. The charm and respect was just impeccable.

​I want to express my profound disappointment and frustration regarding my recent stay at the Royalton Chic Punta Cana. This trip was meant to be a much-needed escape, a celebration of our 18th wedding anniversary and my birthday—a rare opportunity for my husband and I to decompress as working parents of two children with special needs. Having stayed at other Royalton Resorts, I arrived with high expectations, but what I experienced was nothing short of a complete letdown. ​From the very beginning, my experience was plagued with issues. The welcome email I received from the resort on August 19th felt like an empty gesture; I never received a response to my questions, despite waiting over 13 days. The check-in at the Diamond Club was equally underwhelming. The space was small, lacked a bar or food as is typical, and was staffed by a single person struggling to manage both check-ins and check-outs. We were offered no room upgrade, and the so-called "presidential suite" I had booked had a view of nothing but rooftops and other buildings—hardly what one would expect from a premium room. ​The disappointment continued upon arrival at our building. The overpowering smell of paint thinner and a general sense of construction and neglect greeted us. My presidential suite (room 4306) was in a state of disrepair with a list of issues including: ​a cracked screen door ​a cracked marble nightstand ​stuck nightstand drawers ​missing bathrobes and glassware missing tissue box ​and a room door so stuck it was nearly impossible to close.Poor lighting Often no liners on the trash bin Poor restocking of snacks and improper closure of minibar leaving drinks hot.  ​While our butler, Joan, was attentive and sent an engineer, the "solutions" were temporary fixes—an admission of a lack of proper maintenance from the very start. ​Dinner that evening at Hunter steakhouse was a complete disaster. We were seated outside where the non-working fans provided no relief, and the lighting was so poor we had to use a phone flashlight to read the menu. When our food arrived, it was cold and nearly inedible. For the first time in my life, I was so disgusted that I had to walk out of a restaurant mid-service. The buffet was no better, and I was forced to retreat to our room, defeated and ordering room service. ​The frustration didn’t end there. Room service was a struggle; the menu was extremely limited, with no option to order simple items like ice or additional condiments. The app was equally useless, restricting the number of selections and offering no human interaction. This was not the relaxing, seamless experience I had hoped for. ​The rest of the stay was a series of letdowns that tarnished our trip. The Mermaid pool was in a state of disrepair with broken decks and crumbling stairs, and the water was noticeably dirty. The beach was an eyesore, a mountain of uncleaned sargassum. The resort next door seemed to have better control over the situation. Even a "Diamond Club