Ocean El Faro Resort - All Inclusive

This hotel have terrible employees especially supervisor not even friendly very rude disrespectful we had problems with our reservation because for somehow the third party did not inform the hotel that we had 2 kids so the supervisor of the hotel that night called Carlos refused to let us check in if we do not pay them kids as adults as it was as triple price that we paid so we had to go checked in to another hotel for them to find out with their reservation teams due to the fact that we came late so the next day this same supervisor and other staff did not even apologise and talk to us as we are nobody so disappointed and disrespectful not even try to give us discount or accommodate us Very very bad place even though the decor as stunning Food was not good as had an allergic reaction after eating something which I never ever had allergies in my life

The resort itself was beautiful but there were pros and cons. More cons than I wanted. Pool closed at 6 pm so no night swimming which left little to do in the evenings. Drinks were weak, drank all day long with no effect. Food was the worst. The buffet was terrible and was really our only option since the snack bar ran out of burgers, basically lived on chips and salsa the entire trip. The restaurants which you needed to make reservations for was a joke. The reservation app didn’t work so you had to wake am up at 6 am to stand in line until 8 am in hopes of getting a reservation. The service was not pleasant. Workers badly made eye contact with you and you always felt like you were bothering them when requesting a beverage or asking a question. The resort has potential if they stopped it up on service, food, drinks and entertainment.

The hotel itself is lovely, the grounds are well kept, at the beginning of our holiday the pool was green and very dirty, towards the end the amount of chlorine they have put in its so strong but nobody gets out of the pool around the pool bar so that will explain it, the lazy river is rank, people eat and drink in there and was not for us. Beach was a no go with the seaweed situation but i get that cannot be helped, they are trying to clear it on a daily basis. Mikes coffee shop is great the staff in there are lovely, its very popular so be prepared to wait a while for a coffee. Angel from the concierge is great, will always be on hand to help you get anything booked or to help in any way. Make sure you dont forget anything because if you have to get it from the shop on resort its gonna cost a fortune, for example its $12 for a bag of crisp which is a bit silly. Overall weve had a good holiday, would we come back, probably not Rooms The rooms are really nice, our room was cleaned on a daily basis fresh towels everyday except 1 day beds are really comfy, showers great! Mini fridge gets stocked daily but if you want more you have to leave a note with money inside Safety The hotel is safe Walkability Its a big resort mostly flat, there is a buggy bus that goes up and down all day long, lifts in all blocks Food and drinks Food at the buffet is ok, nothing to shout about very repetitive and most things are just warm alot of things are cold, there is a microwave to warm things up but i feel you shouldnt have to. The omelette station in a morning is the best! The restaurants are really good quality food and great service. Noteworthy details Unless your waving a 10 dollar bill or speak spanish forget getting served at the pool bar in the main pool, i cant speak for the others but ricardo at the pool bar will happily just look busy instead of serving you even if your the only one at the bar, and if you ever do manage to get served after waiting 15 minutes they cannot be bothered with you, ignorant rude and just no need, people pay alot of money to come here!

My family stayed on the El Beso adult side in May and it was the best value for price of any all-inclusive we have stayed so far! The rooms were decent, the swim up pool was great and the food was amazing. But what really made the trip special was the service. A huge thanks to our butler Joel, Pedro who restocked our fridge daily, Randy who gave great service at the crepe restaurant, Javier and Jonathan who were the best bartenders (we loved the Scooby shots!), Yuli and Juana at the lobby bar were awesome, and most of all Erika. My family loved to sit in the lobby bar and play games each night. Erika's service so was so exceptional, we followed where we could when she had to work in different venues. Erika helped make my birthday so special and I will never forget it! We hope to come back again soon!

This resort is just ok. Thankfully our concierge, Carlos Enrique did all he could do to make our experience very positive. Without him, this would have been a much worse experience. Many thanks to Carlos for going above and beyond for us.