Ocean El Faro Resort - All Inclusive

This hotel have terrible employees especially supervisor not even friendly very rude disrespectful we had problems with our reservation because for somehow the third party did not inform the hotel that we had 2 kids so the supervisor of the hotel that night called Carlos refused to let us check in if we do not pay them kids as adults as it was as triple price that we paid so we had to go checked in to another hotel for them to find out with their reservation teams due to the fact that we came late so the next day this same supervisor and other staff did not even apologise and talk to us as we are nobody so disappointed and disrespectful not even try to give us discount or accommodate us Very very bad place even though the decor as stunning Food was not good as had an allergic reaction after eating something which I never ever had allergies in my life

The resort itself was beautiful but there were pros and cons. More cons than I wanted. Pool closed at 6 pm so no night swimming which left little to do in the evenings. Drinks were weak, drank all day long with no effect. Food was the worst. The buffet was terrible and was really our only option since the snack bar ran out of burgers, basically lived on chips and salsa the entire trip. The restaurants which you needed to make reservations for was a joke. The reservation app didn’t work so you had to wake am up at 6 am to stand in line until 8 am in hopes of getting a reservation. The service was not pleasant. Workers badly made eye contact with you and you always felt like you were bothering them when requesting a beverage or asking a question. The resort has potential if they stopped it up on service, food, drinks and entertainment.

⭐️⭐️⭐️⭐️ 4/5 I recently stayed at Ocean El Faro in the Dominican Republic and overall had a great experience, with a few things worth noting. Pros: We upgraded to the Privilege service and it was absolutely worth it. The amenities, private areas, and added perks made the trip feel more relaxing and luxurious. A huge highlight was our butler, Deiby. He went above and beyond to make sure our stay was smooth and enjoyable — attentive, professional, and always willing to help. His service really stood out and made our trip memorable. The property itself is beautiful, with plenty of pools, activities, and entertainment options to keep you busy. Cons: We visited during seaweed season, so the beach wasn’t as swimmable as we had hoped. The staff did clean regularly, but nature has its own plans. While many staff members were friendly, we did encounter some who were less welcoming, which was a bit disappointing compared to the warmth we expected. The resort is huge — which is great for variety, but it also means a lot of walking to get from one place to another. They do have golf carts but wait time varies.

Do Not Stay at Ocean El Faro!!!!! I went for a wedding, the resort itself is Beautiful, but thats all the resort has to offer!! Unfortunately due to the sargassum the beach was not swimmable, and you couldn't even sit on the beach because of the smell and noise from the equipment being used to remove the sargassum. This I understand is not the resorts fault, mother nature is to blame. The smell of mildew immediately attacked us upon entry, possibly due to the mildew in the air vents, our balcony door would not open as it was off track and the handle was broken, our mini fridge and safe were not working, the toilet seat shifted when you sat on it, the toilet paper holder kept falling off the wall, our shower door had no handle and the room was dirty!! I called to complain, went to complain to the front desk and was told each time nothing could be done because they were overbooked and had no other room to change to. Security came to reset the safe, and they put a dehumidifier in our room, but none of the other issues were addressed and no compensation was offered. Service was nonexistent!!! Housekeeping did the bare minimum, we had to ask for bath towels daily because none were left in our room after housekeeping left. Beach towels were never available, we had to keep our towels and exchange them when towels became available. There was always a wait at pool bars because there was only (1) bar tender working. Drinks were watered down or overly sweet. Service at the restaurants was slow, food was salty... and there was not many options at the buffet. Flies and birds flying around the seating area which was indoors, so there was bird poop on tables and seating. There was not enough floats to enjoy the lazy river. Preference was given to preferred level guests at restaurants, and the resort at night is dimly light leaving passage ways dark. It was the first time I wanted to come home early from a trip. Even with photo documentation and numerous complaints nothing was done to rectify the situation. Even knowing it was high season and resorts are generally filled, between the lack of service or assistance from management to correct the situation this place made the roach motel seem like paradise. I only gave it (1) star because I had to give a rating!! Otherwise it deserves a negative star!!!

Beautiful resort, friendly staff and an amazing butler. We are premium members and spend most of the time at the lazy river and swim up bar. Food was good, our favorite restaurants were Sukora, Dolcha Vita and the steakhouse.

We had another fantastic stay at ocean el faro. Our butler Deiby we cannot say enough good things about. Treated us like family and made every moment fantastic. Cannot wait to return to see him and our favorite bar tenders at the swim up pool, Omar, Danny, and L! Our week stay was fantastic, thank you H10, ocean El Faro and Deiby. Until next time, the young family