Serenade All Suites - Adults Only Resort

We had high expectations for this resort. We were three couples, and we chose an adults-only hotel for the first time. The infrastructure is beautiful; it's a relatively new hotel, but they're failing in areas that are important for a tourist who comes here to enjoy and relax. First, the sargassum issue. I know this issue is beyond the hotel's control, however, we wrote a month before to find out how complex the situation really was—not because we would cancel our reservation, but to lower our expectations and be prepared—and we received no response. Our surprise was terrible when we arrived and not only was the sargassum accumulated so much at the ends closest to the hotel's beach, but it was also rotting, emitting a horrendous odor. I believe, without being an expert, that the blockage they have at the bottom of the sea, apart from not stopping its entry, causes the water to stagnate and become dark and smelly. Second, with a few exceptions like the receptionists, the guys who help with luggage, the girls who greet us at each buffet, Marco and Abigail at the bar, Estevan, Jesus, and Rom at the Koi restaurant (which was the best à la carte), they don't display a very friendly or attentive attitude when you order from them. They simply don't serve you, they take forever, or they do it with a bad attitude, and finally, to "not bother" you, you end up serving yourself. The worst restaurant, the steakhouse (I think it was called "Braseria"), had dishes on the menu that they didn't have or preparations that weren't what they said (truffled potatoes were just regular fries, the lobster bisque could have been any soup, etc.). Although upon our arrival they told us that the minibar was restocked daily, after 3 days of not doing so, we had to go to reception to ask them to do it and to replace the bath towels, which they also weren't doing. The cleanliness of the largest pool wasn't impeccable either; there was a lot of tangled hair, and on some days it was even somewhat cloudy. On the second-to-last day, we learned that kayaks were free, and only then were we able to get away a bit and find some clear waters in the sea so we could enjoy the beautiful, sargassum-free sea they have. It's a quiet hotel with little entertainment, and everything closes early. In fact, if you're on the terrace around 11:30 p.m., all the lights go out, and you have no choice but to go back to your room or go to the family hotel where it's busier. The good thing was that it wasn't that crowded, so you always find free lounge chairs, and the buffets are never overcrowded and are constantly restocked. Occasionally, while the food is good, there's bread, seafood, or fruit that isn't fresh enough. One day, I asked for gluten-free bread, and 30 minutes later, they brought me stale bread that looked like it had been soaked and heated. Some of the fruit tasted a bit vinegary. The sports bar isn't good if you want to go at night. While it's known to be "fast food," it's not of good quality. In short, it's up to you whether the food is

Excelente las habitaciones ,las comida un poco regulares,en los baños no había gorros de baños ,los restaurantes sin aire acondicionado , pésimos el restaurante el de carne, lo q dice en la carta no había nada .recomiendo mejorar el servicio

Es un hotel para ir en pareja y descansar. La comida estuvo bien y el servicio es muy bueno. Lo único sería que deberían informar de la playa cuando tiene Zargazo porque no se puede ingresar al mar.