Serenade All Suites - Adults Only Resort

This hotel is a 3 star hotel at best. The room itself was starting to show wear and tear. The TV did not work well nor the air conditioning. The smell outside of your room was terrible. The food was OK. The pools and the beach are the only things that would draw people to this resort. Asked for a wakeup call in the morning of my flight. Never received one. This resort was not worth the money I spent for three days. Would not stay here again. I only picked this resort for the positive reviews it got from six months ago, but I can see why now recently it's getting so many bad reviews. If I ever go to Punta Cana again will go someplace else.

Serenade adults only is by far the worst all inclusive resort I have ever been. I can only describe as carnival cruise (old policies) without the cruise ship. As well as horrible staff. 2 out of 10 staff meet the standards of a normal all inclusive. I knew the ocean was not going to be great but not Serenade's fault. Upon arrival, we were assigned butler Luis. After long day of travel, we arrived around 2:30pm. Took group of us for a brief tour of resort and forced to wait in a buffet with no explanation of how long or next steps to get in our room. 3pm was supposed to be check in. I was ok not to ask to go to room. My wife and I had no interest in sitting in a buffet with no instructions. We were not hungry. 305 pm, whatapp is required to have communication to butler. Stated on app forced to use to tell Luis, we just want to go to room due to very long travel. He replied with emoji. Not sure what that meant. We watched several guest eat their food leave. 3:53pm, use app again waiting for room. He replies walk back to lobby instead of coming to greet. Get to lobby finally in room. Room first glance is nice. Noticed safe malfunction. Request help from Luis, states he is on it. Never helped. No instructions for room to get app. Turn on TV to learn about serende app. This app is horrible. Only based on reviews, I knew app helps with reservations to dinner. Nobody explained. App only allowed me to reserve 2 nights. Stuck in room after over hour, no help with safe. Used luggage as safe to feel safe to leave room. Luis never followed up and serende app never fixed safe. Told this resort is quiet in reviews. They allow customers to blast their music and scream on balcony all night. Or swimout pool. I heard complaints of rooster on reviews. I would take wildlife than garbage guest screaming all night. Unable to reach front desk since app does not work. Pool experience, not stop harassing for purchasing massages or excursions. Buffet, food very cold, beer very warm. At pool, employees sat on my wifes chair said something I did not understand. I stated my wife will be back soon. He pounds my hand to stair at guest bikini. I stated when my wife gets back, you have to leave. He ate a sandwich and would not leave seat even when wife back. At this point my wife and I chose to leave this place ASAP and called agent to change flight home. Had to stay one more night due no plane. Resort chose to blast music until 10pm. Then customers blasted music of their own until 1am. So glad found flight home to leave this TRASH resort. I will say groundskeeping somehow keep this trash place looking nice. I have been to several resort in my life and nothing can be worse than here. My wife and I only hoped for rest and just received aggravation, stress, felt a burden to staff for simple basic things at all inclusive. Can't wait to get back home and never return to this horrible place.

The place sucks! The staff is the worst. I would never staff there again. They should refund me my hard earned cash! Don't waste your money folks!

We had the most amazing time Yaritza Jimenez at the adults swim up pool was amazing. She deserves all the kudos for her hospitality and hard work keeping me and my crazy family happy. Also “Pinapple” kept us so entertained dancing and running all pool parties. Pinapple will always be remembered as the energizer bunny. Haha. Thank you serenade for a great time.