King Jason Protaras - Designed for Adults by Louis Hotels

Lovely stay in this hotel

A beautiful hotel, lovely accessories in the room , attentive staff and a gorgeous view. Only down side was that the ac wasn’t working but they gave us a fan

This was our second time at this hotel and we weren’t sure if it would match our first gladly it did staff here are amazing they make you feel so relaxed and comfortable so you’re stay is great experience pool staff are great making sure you don’t leave your lounger for anything the hotel could do with a little tlc but nothing to ruin your time here spa was great visiting twice in our stay rhika was awesome I would highly recommend this hotel

Just spent a week at the King Jason Protaras in what has to have been the hottest week of weather we’ve ever experienced. Nearly 40c everyday! So the Hotel and location are great, the rooms stylish and comfortable and there are loads of sun bed options. If you want a daybed, then you’ll need to get up early, 7:30ish as they go quick. The facilities are great but there is the odd sign of wear and tear, but on the whole very good. So… what’s good? The food is amazing, lots of choice and very tasty indeed. If you stay all inclusive, the Haroub restaurant is a must and part of the package - one of the best meals we ever had. And the service from Sofia was top notch too. Also, the pool staff are amazing, they never stop and nothings too much trouble. Deniz looked after us brilliantly. Also, we swam in the sea every day as the beach is lovely too, it can get busy though. A great week 👍

On arrival, we couldn't have a better welcome. Greeted with a cooled cloth and a glass of bubbly. Once booked in. We were taken to our room and our bags carried for us. Our room is no 516. On opening the door, and going inside. My husband turned to the guy who showed us up to our room and said, is this the correct room?. As we have paid for a deluxe room with large balcony and this is not the room that was pictured or what I thought I had booked. He replied yes and very quickly turned and walked out. Well, that was just the start. I went to the bathroom and went to the toilet. Well, the toilet seat simply fell off the toilet along with me. My husband ran in and picked me up off the floor, along with the toilet seat. The front door was knackered, and to shut the door, you had to kick the door shut. And then, to open it, you had to yank it open. To which I couldn't open it, it was too stiff for me to open. Mark, my husband, was absolutely disgusted, with what room we were given for the price of our holiday. We were given the wrong room for a start. In the middle of our room was a bath with a shower in it. Not a separate walk-in shower, as stated. The glass at the bottom of the glass screen in the bath had thick mould all over it and stunk of damp. No plug! The seal of the shower glass door was loose and peeling off. That night, we had a shower, and the water literally leaked out and went all over the floor. The cupboard doors that the fridge was behind were knackered and didn't close properly. When you opened the fridge, it moved out, and the fridge door wouldn't close, so you have to literally adjust the fridge so the door will shut. We both went down to reception to speak with somebody regarding the above. We were told that maintenance would come to our room and sort out the problems. So we waited and the guy finally came. First of all, he starts hitting the door with a hammer, which doesn't work, so he then starts to shave the door so it opens and shuts up properly. He managed to sort this, and yes, the door did open and shut as it should. But we were left with all the shavings all over the floor, and I mean all over the floor. He said I'll get a cleaner to sort it out. So we then waited in again for the cleaner. This is now almost 9 pm, and we still haven't unpacked. The maintenance man tried to sort out the toilet seat, but we spent every day straightening the toilet seat up so it didn't happen again. He attempted to sort out the cupboard door over the fridge, but nope, that wasn't sorted. He said to my husband he would go to the hardware shop tomorrow and get a seal for the shower door. Well, on returning to our room. Yes, he had put on a new seal on the shower door. But he stuck it on with a sealant that didn't dry. Causing us to get sealer over our clothes. We had a shower that night, the water yet again went all over the floor. So that night we went out and bought 5 large towels to go on the floor whislt we were showering. We spoke to t