City's Hostel Ponta Delgada

City's Hostel Ponta Delgada Reviews

City's Hostel Ponta Delgada

R. da Mãe de Deus 17K, Ponta Delgada, Azores, 9500-321, PortugalSee Hotel Details
City's Hostel Ponta Delgada
City's Hostel Ponta DelgadaCity's Hostel Ponta DelgadaCity's Hostel Ponta Delgada
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1 night

Guest Reviews

8.1/10
Very Good
21 review
Verified reviews
Location8.1
Amenities8.1
Service8.1
Cleanliness8.2
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All reviews(21)
Positive reviews(11)
Reviews with photos/video(5)
Negative reviews(2)
Guest User
Shared Dormitory, Mixed Dorm (6 People)
Stayed in Apr 2025
Other
8 review
8.5/10
Very Good
Posted on May 20, 2025
All ok
Duoladuoladetongluoshao
Female Dorm Bed(6 Person)
Stayed in Apr 2023
Solo traveler
23 review
9.5/10
Amazing
Posted on Jun 27, 2023
Facilities: The shower head has a perfect water output, hahaha; the air conditioner is very cool! Service: The staff is very nice and enthusiastic; the breakfast is also very rich Hygiene: Clean Environment: Very quiet; a little distance from the center, but not far; I went there alone, and felt relatively safe; I also met a French guy who spoke pretty good English, hahahaha, and we had a pleasant chat for a while
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Annk
Shared Dormitory, Women Only (6 People)
Stayed in Sep 2024
Solo traveler
20 review
10/10
Outstanding
Posted on Oct 27, 2024
Недалеко автобусная остановка. Все понравилось 🙂
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Guest User
Shared Dormitory, Women Only (4 People)
Stayed in May 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Jun 12, 2025
Muy buen hostal si vuelvo a viajar los vuelvo a elegir
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Hebert Armbruster
Shared Dormitory, Mixed Dorm (6 People)
Stayed in Apr 2024
Solo traveler
26 review
10/10
Outstanding
Posted on May 26, 2024
Hostel é incrível, limpo, organizado e com colchão maravilhoso!! E o lençol cheira muito bem!
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Guest User
Shared Dormitory, Mixed Dorm (6 people)
Stayed in Jul 2023
Solo traveler
2 review
3.5/10
Posted on Aug 10, 2023
Praticamente impossibile dialogare con la struttura se vi è una piccola problematica
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Guest User
Stayed in Apr 2023
Other
10/10
Outstanding
Posted on May 13, 2023
Highly recommend this hostel. It was my first stay in a hostel as there was a big event happening this weekend and hotels were very pricey. Therefore I thought I would give it a try as it looked very decent from the pictures and reviews. I was correct! I stayed 3 nights. Very clean and over the top helpful and friendly staff. Especially TELMA! She was awesome! You can tell all the staff actually cared about their jobs and made it that much more inviting. Comfortable sleep and very close to everything. Even helped me with airport transfers, day tours and general knowledge of the island. Loved my stay! Sincerely, Daniel
Guest User
Stayed in Mar 2023
Other
10/10
Outstanding
Posted on Apr 12, 2023
The room is very good House keeping was excellent and room service is very fast Location of hotel is good and reception staffs were professional Cleanliness is excellent beds are nice pillows and beddings are nice
Guest User
Stayed in Sep 2022
Traveling with friends
4.0/10
Posted on Oct 28, 2022
I've stayed in many hostels, and everything was fine. The City Hostel is a complete disaster! Sleep is impossible; the roommates are constantly coming and going all night long. All the doors are very loud. There's no storage space in the room, just an OSB compartment for personal belongings. The breakfast was monotonous; something was often missing, like milk or butter. The coffee was just ground cereal that you had to mix yourself. I stayed there with a friend and had to sleep in four different beds. Upon arrival, we had to sleep in dirty sheets. The room allocation leaves a lot to be desired. The worst part is the cockroach infestation. In the kitchen and at the reception desk, these cute little creatures were lying dead on their backs in the morning. The pesticides were probably always sprayed at night. The reception is only sporadically staffed for a few hours in the morning.
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Response from Property: Hello Monica, We are very sorry that you continue to want to denigrate our services, even after we have already replied through *********** and after 5 months of your stay, when you know that your behavior was unacceptable in our hostel, so let's start: - The hostel is a disaster but stayed there for 8 nights without any complaints, having made 2 more additional bookings after the initial booking. This tells how bad we are. -You changed rooms (not 4 but 2 times) because as you made several reservations when you were at the hostel, the rooms you were in were already reserved and as such we had to accommodate you in other rooms, but this was explained to you and accepted by you at the time. - Unacceptable is we assigned you a bed and you change beds and you literally made another Spanish lady cry because you were very rude to her because you wanted her bed even throwing her bags out of the room and pushing the other lady. It was an unacceptable behavior, so we should have invited you to leave the hostel at that moment, which is what we should have done at the start. A lady of your age should know how to behave with other people, unfortunately not the case. - Yes it is possible to miss something at the breakfast but in that case my colleague is there to replenish whatever is needed. - dirty sheets??? I don't understand why you didn't speak to us and made 2 additional reservations for more days. -Yes we have cockroach / other insects and rats disinfection at the hostel, but we are not the ones doing it but a certified company and no, it is not done at night nor is it made by us, this is an idea of someone who really just wants to talk bad about us and who knows that she had an unacceptable and reprehensible behavior in all aspects in the our hostel. All the best for you but we like happy and content people at our hostel not people not people unhappy with themselves that only creates problems with other guest, please do us a favor and DO NOT return to our hostel. Best regards Pedro Rodrigues