Club Wyndham Palm-Aire

We enjoyed our stay. Rooms quiet with plenty of space for my family of zsix

I would not recommend staying at Club Wyndham Palm-Aire in Pompano Beach. During my stay, I found several issues that made our trip disappointing: Room Cleanliness: The room smelled like smoke despite being non-smoking, the carpet was dirty, and I had to clean surfaces myself upon arrival. Management Response: When I informed management about these problems, the staff responded dismissively, telling me, “you have a better nose than me because I can’t smell anything,” which I found unprofessional. Noise Levels: The resort allowed guests to play loud music on their balconies at all hours, including very late at night (even as late as 1 a.m.) which made it hard to relax or get a good night’s sleep. Lost Item handling: I accidentally left my baby monitor charger in the room after checkout. When I contacted the front desk, I spoke with Janine and explained my situation respectfully. She informed me that they “rather not call the room,” and seemed uninterested in assisting me as a previous guest. When I continued to inquire about the charger, JANINE HUNG UP ON ME. Unacceptable! I strongly suspect the room was not thoroughly cleaned, and housekeeping never found my item I suggest booking your vacation at a more respectful and pleasant property.

Overall, we enjoyed Palm-Aire. The one bedroom/two bath unit we had was very clean and well maintained. Loved the jacuzzi tub. The terrace was huge (probably 25' long) but faced a parking lot and a road, so not a great view. Lots of scheduled activities on property, which were probably great for families as we had several days of rain. Rent a car if you are flying in, as there is little to walk to in the area. If you want to go to the beaches, that's a 15-30 minute drive. There is a shuttle to beaches, but we couldn't figure that out. A great feature is having free access and parking at 3 additional Wyndham resorts. Two are beachfront and all amenities available as a guest of Palm Aire. Bar drinks at Palm Aire are very pricey ($14 for a small cocktail) but I guess that's to be expected at a resort. The staff at the spa are great; I had a mani/pedi and it was excellent and easy to get an appointment. The two pools are lovely. One much more for kids with water slide. That one also has the outdoor hottub. Both pools get really crowded midday with many kids---all to be expected. But if you're looking for quiet or relaxation, this would not be the resort for that. That is why it helped us to have a car and go to various beach towns nearby. The only issue we had was with televisions in our room. Both worked only intermittently; sometimes no signal at all, other times a distorted picture, other times just fine. We read reviews prior to going that suggested heavy-handed sales pressure to buy into Wyndham timeshare. We did not experience anything like that. Perhaps because we are already timeshare members with another organization that gives us access to book through RCI. This may have allowed us to avoid being put on a contact list.

We stayed at Club Wyndham Palm-Aire for one week in late June. I had read a lot of reviews to make our stay the best possible. We were able to get a suite in our preferred building (Fountain Palm) which is the main building. We were not able to avoid the concierge experience because the front desk sends you to them as part of the check in process. And the pressure to take a tour came. Taking the tour was the only negative experience because they would not accept "No" and would pass us on to the next person that would not allow us to get on with our day after supposedly 90 minutes. It was a 3-hour deal that we were not happy about. There is some savings with the gifts that you may receive but be prepared for the pressure. Our concierge told us that if we didn't take a tour that he wouldn't get paid for the week (smh). The front desk staff was pleasant as well as housekeeping. They provided us with anything we needed with a quick phone call. They would also follow up with a call to ensure we got the items. The ground crews do an excellent job of maintaining the property. This resort feels really secure as security has a very strong presence. The activity schedule was followed during our stay and the staff did a good job for the ones that we attended. The 3 pool areas that I spent time at were good. The main pool is very kid friendly I used the barbeque grills a couple of times. The front desk would send an engineer to light the grill housekeeping would clean it if requested. They will provide grilling tools for your use during your stay. I used the fitness center every day during my stay. There is a steam room and sauna in the locker rooms. That part of the fitness center was impressive. It is attached to the spa area and is a treat for exercise and relaxation. The condos are a little dated, but it clean. I think that the Areca Palm is the most updated building. The common areas are very nice, and the balconies are huge. The water pressure was not great in our unit. The icemaker worked out well and I was told that the bar may supply ice if needed. The disk washer and washer and dryer was very helpful. Parking was free and plentiful. We went to the grocery store and bought food for the week. There is a Walmart nearby and a Latin Supermarket (Presidente) directly across the street. There is a back entry gate that closes at 10pm. The walking gate is adjacent to the back entry gate and is very convenient when walking off the property to nearby stores, restaurants, entertainment, etc. There is plenty to do around the property like walking, basketball, pickleball, putt putt golf, beach volleyball, pool table, and activities center. We did not use the shuttle to sister properties but was told that it was available. We had a rental car and did visit the sister properties. We visited Royal Vista for beach access, and we used Santa Barbera to park when spending the day using the Water Taxi. The way I like to vacation is rest and relaxation. This locati

Getting into the resort was the first challenge, very poorly marked. Finding check-in was second challenge. Finding our room took us a solid half hour! No maps at check-in, three entrances to our building, none clearly marked as the right one. The room was the mist dated room I have been in in a while. WiFi ******, no washer and dryer. The lust goes and on.

The resort is outdated and needs refreshed. The location is poor, and requires a lot of driving to any nearby attractions. Staff is pushy with trying to sell you a timeshare, which is not why I go on vacation. Amenities were often closed, and they don’t have many available. Best advice is to find another resort.