Residence Inn Fort Lauderdale Pompano Beach/Oceanfront

Location: Consistently praised for proximity to the beach and scenic ocean views, with some mentioning high floors with balconies.(based on 2 reviews)

Extremely professional manager, Ms. Jesse, provided us an outstanding check-in experience. But unfortunately I can't say the same about her male collegue who was working with her at the reception on the 15th of June. My wife and my 2 children were enjoying the swimming pool and no towels were available. My wife went to the reception to request towels but she was bluntly denied by the reception staff who alleged that the pool was closed and no further assistance would be provided as a consequence. According to the hotel rules, the pool is open from DAWN to DUSK. But the towels were requested before the SUNSET time. Therefore, by strict definition before DUSK. Fortunately on the way back to the pool, she found an extremely helpful pool staff who not only denied the pool closure but quickly provided the the towels to my wife and 2 children. All the positive points that the hotel may have were tarnished by the reception staff behavior. I was by then planning to stay again at the hotel in June,2026. But the plan was washed away after this stingy and unhelpful attitude in denying help and towels to a family in a beach hotel.