Sunset Resort

We travelled as a family of 5, myself, husband and 3 teenagers ranging 14-17. We did have a good time, spent quality time with our kids but it could have been so much better. The good - Fantastic facilities, the 3 bed apartment was huge, clean and had everything we needed. Maid service excellent. - Pools large, clean (most of the time), great bar service by the pool, sunbeds available no matter what time you arrived, water polo twice a day and other games hosted by the entertainments team. - Waterpark, amazing, not too busy, clean, lots of variety, a truly fabulous attraction. - Restaurants ok most of the time but after 4 days you will want something different. - Pomorie is a hidden gem if you walk far enough to reach the end and don’t give up half way and end up in the quiet area before it. It has great restaurants, bars, shops and other attractions. - The staff work really hard and are very helpful and friendly. The bad - As other reviewers have said, there is literally nothing to do after 10pm. The lighting dims, there is no music anywhere and everything stops. We arrived on our first night at 10:30 and went to have a drink, there was no one about, I asked the staff where the people were and they said, in bed! - We had 3 teenagers with us but they were bored in the evenings, they are used to meeting lots of others at a resort like this but there is nothing for them unless you want to pay for bowling. They tried the pool tables but they were impossible to get on as they were hired out by the hour and once booked that was that. - The pool sides or beds are not cleaned at night, they put everything back together but don’t clean up spillages and the beds are dirty. The first thing I did was get pool water to get rid of the stickiness on the floors when settling down in the morning. - Beach bar not all inclusive, this actually looks like the most fun bar with some music and atmosphere but no one went as once you have paid for all inclusive you don’t want to pay again. - Only 2 a la carte restaurants open, the popular Italian that people love was closed & the nightclub was also shut. The ugly - We all had a sickness bug which may or may not have been food poisoning, this kind of ruined the first 5 days as we went down one at a time. Day 1 my daughter, day 2 me and I couldn’t leave the room for 36 hours, day 3 my son, and then the other 2 in our party days 4&5. I spoke to other families who had also been very sick during the same time. Reception said it was a normal sickness bug that does the rounds in Bulgaria every summer, I have been to Bulgaria in the summer before and not had this. They shut the restaurant for re-organisation one day soon after we all reported our sickness! All in all, we made the most of it, met some lovely people, enjoyed pool time, the waterpark and played a lot of cards past 10pm. I would urge management to do the following; - Open up all facilities and allow all inclusive for those who paid all inclusive.

Our stay at the Sunset Resort was a mixed bag. Our 3 bedroom apartment was spacious clean with a beautiful sea view. Maid service daily. Although our apartment had a washing machine it would not work. Reception were unhelpful saying it was up to the owners to fix it. As we booked through jet2 we were unaware that the hotel let out apartments owned privately. Reception on the whole let this place down. Not very helpful and certainly not welcoming. As they are your first experience of the hotel this is a real negative and cannot be attributed to the Bulgarian way of dealing with people. Other staff were nice. The hotel has lots of facilities- pools slides etc but I would agree with others that some maintenance is needed. This place has a 5 star appearance but below the surface there are let downs. The food was varied. Always something to eat but it was mostly tepid which is not good. The hot plates in the buffet were never hot so food got cold quickly. The desserts were lovely. All inclusive drinks were OK. The bar upstairs where you pay for drinks was worth it. Lovely terrace to sit and drinks were much better. The bar staff were friendly too. The kids club staff deserve mention. Really nice to the children. Entertainment at night was mixed. Not much atmosphere. The water park was good especially as it was part of the all inclusive deal but again it looked tired. We enjoyed our stay especially as it was not busy at the resort . This place could be fabulous but attention is needed . Jet2 should really be looking at the issues here. Probably wouldn't go back without major improvements which is a shame because the apartments themselves are great.

As many has said before. This hotel has so much potential if only time and effort was invested. Customer service The animation team are fantastic and work very long hours either running the day clubs organising adult games around the pools, the kids disco at night or the evenings entertainment. The bar staff are hit and miss some are friendly and enjoy their job the others shouldn't be in this industry if they don't like serving people. There was one girl who touched when placing a order for 4 drinks (2 of them were soft drinks). The reception staff were very direct and not particularly helpful. We initially requested two rooms next to each other initially at the time of booking and again a couple of months before our holiday via email which we got an agreed email. When we asked about this we got blank looks and no offer to rectify the problem. It resulted in constant visits to the reception to see if the situation changed throughout our stay. Also initially our room had a view of the front of the hotel where you can see waste land and a car wash and a convenience store. Eventually when we got our move we had a the sea view but the rooms sizes greatly differed. In terms of the actual room sizing. They are great for a family of 4, although the balcony offers two chairs, and the kitchen glassware is for 2 as well. The bedroom are good sizes and beds are comfortable. Food - as many has suggested, the buffet restaurants contents are very repetitive. Lots of beige food hardly any vegetables. We tended to visit the restaurant near the main pool for lunch and then main restaurant for dinner. We did eat in the seafood restaurant and the Asian restaurant and both were much nicer with better quality wine (I could be wrong on this). We did celebrate a birthday during our holiday which we had in the asian restaurant and they went above and beyond which was really special.

So we came for a week to the sunset resort. First thought was omg what a beautiful building the rooms where spacious and clean . The bathroom had plenty of towels and also shower wash was provided which was a nice touch. Also we had a bottle of water and coffee provided .We liked the keyless entry to rooms so you entered the room with a wrist band which was a nice touch again . My son had a little accident and I went straight down to reception and the maids come back so quickly and resolved the problem. We found the little shop over priced I got charged for 2 bottles of water goggles and a little toy 48lev. The swimming pools where a nice size and plenty of sunbeds to choose from. Also the 2 pool bars had plenty of drink. My daughter now has to to to AA meeting for the amount of free ice creams she had 🤣 By the Wednesday we noticed one pool being shut which we was a little unhappy about but then it didn't put a damper to the holiday as there was another pool to go to. The food was okay we didn't go hungry just some ideas of food was a tad strange but we didn't come to bulgaria to have English food . Another nice little touch was the pool towels you was given a card at check in and then go collect your towels and then change them every day . We also got to see two weddings whilst we was there for holiday which again was lovely to see . Entertainment well.......... was very boring quiz twice dancing under stars twice and then bingo . My daughter enjoyed the kids dancing but was only for 30 minutes. We had a sea view room so if you can afford it go for it because the view is amazing. Thank you sunset resort

I am an anual visitor to the hotel and every year I witness the deterioration... The rooms are not as clean as they should be, although the staff do their best. The cuisine is not that good also, more variety is needed. But the staff ia very friendly, the animation program is great as always.