Musae Relais & Spa

The late check-in service was great

Nicely situated hotel. Large room with veranda. We arrived very late so we didn’t know where the safe was, how to control air conditioner, how to use Spa Bath or lights in the room. No folder with that information in the room. Good breakfasts. Staff friendly and helpful. One thing though - it’s open plan so no door for the toilet/ bidet area.

Nice place but pictures are a little misleading. The spa is extra $ and there is no access to a pool or hottub unless you’re in a suite on the upper floor. Our room opened directly onto the street. Also, we didn’t have a completely enclosed bathroom. It was just a partition between the toilet and bedroom. So, this was awkward when using the toilet😳. Breakfast was great and it was very clean.

The bed was very comfortable and the room was clean and had a very serene comfortable vibe. I slept great but it was noisy on the street until around midnight but that just is the norm being right in the city and having the room just off the street. Still it was a great stay and I would definitely stay again!

We booked this hotel based on the location being in the historic district of Poligniano. However, on the day of our arrival we received a message to meet the attendant at a different address. The address took us to an apartment building on a busy street in the periphery of town. Since we were arriving after hours, we assumed we were meeting someone to pick up the keys to our room. But instead we were told that our room is in the apartment building, which we had arrived at and had no elevator and 63 steps to the room. Needless to say, we were shocked and confused, but the attendant kept apologizing and saying that is the only room that can accommodate 3 people. For breakfast they offered to bring some cream filled pastries to our room. We asked if we could at least come to the hotel to eat a proper breakfast, but that was not possible either. As conciliation we were told we can go to the pastry shop next door to have cream filled pastries instead. Who the heck eats pastries for breakfast!!? Even getting a proper parking was an ordeal but they finally caved and said we could park in the staff parking lot for free. The one positive thing I will say is that the staff seemed genuinely embarrassed about the situation and they were trying to make it right. This could’ve all been avoided if the description of the place was accurately stated on *******.

No lounge just 4 table breakfast room, no reception area, breakfast not as advertised staff hovered and talked among themselves etc, etc,