Sentosa Plaza, Ground Floor, Block A, Jalan Sutera 2, Taman Sentosa, Plentong, Johor, 80150, MalaysiaView Hotel Details
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Grand Sentosa Hotel Guest Reviews
3.7/5
221 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.3
Service3.7
Cleanliness3.5
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All reviews(221)
Positive reviews(187)
Reviews with photos/video(38)
Great location(40)
Awesome stay(16)
Friendly owner(14)
Large rooms(7)
Convenient for shopping(6)
Poor Internet(3)
Negative reviews(34)
Lim Meng Teck
Superior King Room (Non-smoking)
Stayed in Nov 2024
Solo travelers
5 review
2.7/5
Posted on Dec 23, 2024
Used to stay here in 2013 for twice, with each stay about a week, and the hotel was okay then.
However, over the years, it's simply too old without much renovation and the room, including bathroom / toilet is quite run-down. Lack of basic amenities too. And window view is a creepy wall at the external void deck.
Nevertheless, the location is excellent and staff friendly too.
Guest User
Superior Twin Room (Non-smoking)
Stayed in Sep 2024
Business travelers
6 review
4.2/5
Very Good
Posted on Oct 13, 2024
This hotel is near to custom. There are a lot of shops nearby which are convenient.
But the hotel carpark needs to walk a distance... not convenient for carpark...
The hotel room only provides disposable toothbrushes, toothpaste, shampoo, and conditioner. Still alright.
No slipper and no face towel.
Will book again this hotel next time
anna29diary
Family Room (Non Smoking)
Stayed in Oct 2024
Family
25 review
5.0/5
Outstanding
Posted on Dec 19, 2024
great room
good front desk service
ideal stay with eateries nearby
HuangBenjamin
Superior Twin Room (Non-smoking)
Stayed in Aug 2024
Solo travelers
7 review
3.5/5
Posted on Sep 13, 2024
Room was clean, albeit the shower screen door not being able to close. Sheets are clean. Wifi is horrendous though. Alot of food options nearby. Close to CIQ which is good. Theres a family mart right below and the surround shophouses has alot of food options so its good.
Car LO
Superior Twin Room (Non-smoking)
Stayed in Oct 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Nov 18, 2024
Location is perfect with lots of food options
Serraine
Family Room (Non Smoking)
Stayed in Jul 2024
Family
2 review
4.0/5
Very Good
Posted on Aug 12, 2024
Nice hotel lobby with good location only hotel too old .Aircon not cold very fast change another room with us .but the room there is a musty smell.
Only good also there is family mart 24 hrs beside hotel ,near Watson and many food stalls ,for family room is affordable,will stay again .we even have supper opposite hotel having Lok lok.the wifi also weak if wifi is good not bad to stay .
love Tamil
Superior Twin Room (Non-smoking)
Stayed in Jul 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The location is very good.....the location of the food center is all good..... friendly environment
adam_ng
Superior King Room (Non-smoking)
Stayed in Nov 2024
Couples
1 review
4.0/5
Very Good
Posted on Dec 23, 2024
run down room but still stay able.
with hot shower and big room
however windows does not have a view
Meljoe
Superior Twin Room (Non-smoking)
Stayed in Nov 2024
Couples
16 review
3.2/5
Posted on Dec 17, 2024
Waited for over 20 minutes to check in even when we arrive at 15.20pm and was only checked in after 15.40pm. The service was terribly bad this time around. The room was spacious and clean. There was no boiling pot and had only 1 drinking mug. The room was very noisy the entire day and night with some sort of machinery running all day and night... worse stay at Grand Sentosa Hotel. The room number 2039.
Edventures
Superior King Room (Non-smoking)
Stayed in May 2024
Couples
13 review
3.2/5
Posted on Jun 20, 2024
stayed this hotel again as it is located near some dining area where i wanted to go, location is not so accessible as you would need to grab here, but everything else is good. Apart from
the occasional smoking cigarette smell along the hotel rooms lobby upstairs, i think everything else is acceptable if you dont mind their simple bathroom. A well rounded basic room for the average price.
Johnpeh
Superior King Room (Non-smoking)
Stayed in Nov 2024
Solo travelers
4 review
3.5/5
Posted on Dec 17, 2024
I have stayed with the hotel on several occasions. Everything is fine. Just a suggestion: before the customer check-in, maybe the maintenance staff can do another round for room.. like checking on TV, aircon noise, and the water heater
Guest User
Superior Twin Room (Non-smoking)
Stayed in Sep 2024
Travel with friends
3 review
2.0/5
Posted on Oct 28, 2024
The two rooms my friends and I stayed in were quite dirty . The wall tiles in the toilets were extremely dirty indicating they had not been wiped for a long time, The furniture in the rooms are old and dirty. The paint on the walls were peeling off and the base of the shower cubicle were layered with mould. The air extractor and air conditioning vents were equally dirty . The desk drawers were also extremely dirty to render them unusable
Lee
Superior Twin Room (Non-smoking)
Stayed in Sep 2024
Travel with friends
9 review
3.5/5
Posted on Oct 26, 2024
Good location. Plenty of good food outlets. Easily accessible. But do ask for room away from night club within the same building.
Baiyan
Superior Twin Room (Non-smoking)
Stayed in Nov 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Got all the basic needs for solo travelers who just want a place to stay overnight
Guest User
Superior Twin Room (Non-smoking)
Stayed in Sep 2024
Other
1 review
2.2/5
Posted on Oct 27, 2024
TV not working, bathroom door couldn't close, pulled only the whole panel came out not satisfied