Memories Trinidad Del Mar

Memories Trinidad Del Mar Reviews

Memories Trinidad Del Mar

PXQX+676, PENINSULA ANCON, Playa Ancon, Sancti Spiritus, 62600, CubaSee Hotel Details
Memories Trinidad Del Mar
Memories Trinidad Del MarMemories Trinidad Del MarMemories Trinidad Del Mar
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1 night

Guest Reviews

9.4/10
Amazing
55 review
Verified reviews
Location9.6
Amenities9.2
Service9.6
Cleanliness9.3
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All reviews(55)
Positive reviews(53)
Reviews with photos/video(17)
Negative reviews(2)
Guest User
Double or Twin Room
Stayed in Nov 2024
Traveling with friends
2 review
9.5/10
Amazing
Posted on Dec 28, 2024
The food is quite unpalatable, but there are free coconut drinks on the beach. The environment is beautiful and there is free mineral water every day. Very close to the beach, there is singing and dancing at night
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viajantebr
Standard Double
Stayed in Jun 2023
Couple
2 review
10/10
Outstanding
Posted on Sep 8, 2023
Excellent hotel, impeccable installation and service. Food they strive to do the best within Cuba's possibilities. Photos match the location. I recommend it and would go back!
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6/7
Anonymous User
Standard Double
Stayed in Jun 2023
Couple
32 review
8.0/10
Very Good
Posted on Jul 16, 2023
Comfortable and spacious, the first line of the sea, with a panoramic view of the beautiful beach and sea view! The service staff is friendly and enthusiastic, and will patiently answer all the questions raised
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Guest User
Double or Twin Room
Stayed in Nov 2023
Family
1 review
10/10
Outstanding
Posted on Dec 27, 2023
It was an excellent experience. I live in Cuba and I recognize the effort made by all Hotel workers to maintain a level of service capable of satisfying the most demanding of clients. In general I felt very good. Only one element that I didn't like was the harassment of Cuban fighters in the beach area. This element is very unpleasant and sows insecurity in the Hotel's clients.
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Guest User
Double or Twin Room
Stayed in Dec 2023
Couple
3 review
8.0/10
Very Good
Posted on Jan 22, 2024
Paradise beach Food not very diversified but rather correct for the Cuban offer
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Silva
Double or Twin SUPERIOR
Stayed in Dec 2022
Couple
1 review
7.5/10
Posted on Jan 25, 2023
Idyllic setting, magnificent beach, clean and pleasant common areas. Correct and pleasant staff. The buffet was pretty good, there was a lot of choice, hot dishes, good quality food. The room leaves something to be desired, not super clean, the cleaning was done on the surface but not in depth. Good stay overall! ☺️
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Guest User
Double or Twin Room
Stayed in Jun 2024
Traveling with friends
39 review
10/10
Outstanding
Posted on Aug 13, 2024
Nice hotel
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David
Double or Twin SUPERIOR
Stayed in Jan 2023
Business traveler
7 review
10/10
Outstanding
Posted on Mar 14, 2023
Magnificent place, meals and quiet place with beach
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Sabrina B
Stayed in Apr 2025
Solo traveler
10/10
Outstanding
Posted on May 3, 2025
The hotel is in a natural setting, with mountains in the background, lagoons, and a spectacular beach. It has a colonial style and is a mini copy of the city of Trinidad, which is 15 minutes away. It needs some renovations, as it is a couple of years old, but in general everything is fine. The workers are friendly, you can find some who are not, but in very specific cases. Jose, Magali, Ronna, from the lobby bar are very professional ... my large room, block 7, the hotel is small so you don't have to walk far to get to the beach. With the animation team you can learn to dance salsa or play a game of volleyball on the beach. I noticed that they are painting the buildings, this is good, it changes the face of the hotel and it looks better. The food was a bit repetitive, I would make more with what little there was... They changed the snack bar at the palapa next to the beach, they make some very good pizzas... something positive, since when we arrived, there were a lot of Cubans in the pool with pizzas inside and it's not very hygienic..
Response from Property: Dear Sabrina We are very pleased to know that you had a happy stay with us so we thank you for such a nice comment and we are also glad to know that we reacht your expectations being this one of our goals: the satisfaction of those who choose us to spend their vacation. On our part we are pleased to see that you fully enjoyed the location of our hotel with its beach bathed by the Caribbean Sea and the Escambray Mountains just a few kilometers away and very close to the fascinating city of Trinidad, a World Heritage Site. We hope you visit us again and share unforgettable moments with us. Best regards General Manager
250harleya
Stayed in Apr 2025
Couple
6.0/10
Posted on May 1, 2025
I stayed for 3 days in this resort , the food was ok in the buffet but not lot variety and you don’t have more options outside, and the snap bar only have pieces of fish and plantain chips , not pizzas or sandwiches you need to eat a lot in the buffet because you don’t have more options, the staff some are friendly and the other not, they looking you with angry, the lobby reception the worst they treated you like they don’t care , no manners , the rooms o my gosh horrible we rented two different rooms and both looks like you enter in a war zone, they put to much bleach to clean the floor and bathroom without maintenance for long time , I don’t recommend this hotel
Response from Property: Dear Harley A We would like to thank you for taking the time to write an opinion about your stay with us We are very sorry to read the facts you describe and for which we want to offer our apology for the inconvenience that may have caused it. We would have liked to have been able to solve in the hotel the situations that you mention to reverse the negative image that you have taken. Our goal is customer satisfaction and we really regret that you have not approached us to express your dissatisfactions. We want to let you know that we have a customer service department where you could solve all these issues and have coordinated some other type of more personalized attention according to your preferences, in the same way, all our workers and the Management of our Hotel work with the objective of satisfying our clients and that they leave with their fulfilled expectations. Thank you for choosing Best regards General Manager
Helenna H
Stayed in Mar 2025
Family
10/10
Outstanding
Posted on Apr 30, 2025
It may not be a luxury hotel, but the warmth and kindness of everyone makes your stay very pleasant. The rooms are large, and you get a great night's sleep since there's no noise at all. It's a family hotel, and it shows. The breakfast was very good; Adiel made us some delicious omelets, and of course, coffee with milk, made by Magali in the lobby bar. The pool is ideal for little ones; it's not very deep. Something we liked was that the beach is very large, clean, and has plenty of lounge chairs. They have kayaks for rent, or if you want to snorkel, they'll pick you up right on the beach in a catamaran for only $10. A week of total relaxation to return to work with our batteries charged...
Alexandru Mihai I
Stayed in Mar 2025
Traveling with friends
10/10
Outstanding
Posted on Apr 12, 2025
Since you're coming from Europe, it's worth doing the Havana-Trinidad-Varadero tour, so you'll get to know a bit of Cuba's history and landscapes. They have other tours as well. For example, I was told that Viñalles is very pretty, as it's a tobacco-growing area with beautiful mountains... for the next trip. We stayed at this hotel for two nights, everything was fine, without great luxuries... maybe they need to put more effort into the variety of food. The staff was generally friendly, some with smiles all day, others not so friendly. The beach was nice and large, with plenty of sun loungers (you don't have to get up early to get a spot) there are always plenty. And what I liked most is that it's a small hotel and you don't have to walk far under the hot sun. Trinidad, a colonial city that looks like it was stuck in the year 1800, we liked the architecture... one negative is that there are a lot of mosquitoes and it seems like they don't spray... repellent to the max, even during the day... in general everything was good
Response from Property: Dear Alex, We are proud to be chosen by you as your vacation destination. Thank you very much. Your thoughts on your recent experience with us mean a lot, because this is one of the ways we know how our guests feel under our care. It's good to confirm that you had a good vacation, always emphasizing that we love to please our guests in every way and do our best to achieve this. Thank you for your honest opinion; we look forward to welcoming you again. Warmest regards, General Manager
Claud B
Stayed in Mar 2025
Couple
10/10
Outstanding
Posted on Apr 11, 2025
Average hotel with very good value for money. Spectacular beach with warm water that's a pleasure to swim in, and beautiful sunsets and sunrises. The food was average, lacking variety, and sometimes if there are too many people at once, they run out of food. In fact, they run short on dishes and cups for coffee... things in Cuba that don't exist in a normal country. Right now, it's a time of year when there are a lot of Cuban nationals, or Cuban-Americans, they're a bit rude and noisy. The room is comfortable; we were given a suite with two rooms; it needs updating, but you rest well. We also went on a trip to Trinidad, which is a very peculiar colonial city. You can go snorkeling in a catamaran,which docks right next to the hotel every day, or rent a bike and go see the surroundings and have a Cuban beer by the sea
Response from Property: Dear Claud, We are proud to be chosen by you as your vacation destination. Thank you very much. Your thoughts on your recent experience with us mean a lot, because this is one of the ways we know how our guests feel under our care. It's good to confirm that you had a good vacation, always emphasizing that we love to please our guests in every way and do our best to achieve this. Thank you for your honest opinion; we look forward to welcoming you again. Warmest regards, General Manager
NancyGraves1970
Stayed in Feb 2025
Traveling with friends
10/10
Outstanding
Posted on Mar 29, 2025
The hotel staff is very friendly, always ready to answer your questions and help out if necessary. Nice to have a Spanish teacher on site to teach you some basics. The room is cleaned every day. The food is good and of course the beach is amazing
Response from Property: Dear Nancy Graves On behalf of all Memories Trinidad del mar staff, we would like to give you a huge thank you for providing part of your time to share your experience with the TripAdvisor readers. We are more than happy to see that you had a wonderful vacation with us and that our staff did the best to make your time here unforgettable. Your words are a special motivation for the management and staff. It is the best reward after every day work. We will forward your message to the team. They will be proud to hear they made a great job. Thank you very much for choosing us. We are looking forward to welcome you soon again at our little paradise. Best regards, General Manager
Silvia G
Stayed in Feb 2025
Family
10/10
Outstanding
Posted on Mar 14, 2025
This was our second stay at Memories Trinidad del Mar. The location is perfect with access to the amazing Playa Ancon , showcasing the most beautiful sunsets I’ve ever seen (the beach was the reason we picked Memories over the nearby Melia) . The kids enjoyed the water bouncy obstacle activity, the catamaran snorkeling adventure and kayak ride . We also enjoyed talking to locals at the beach , everyone is very friendly and welcoming. The hotel staff is wonderful, with a special mention to Sofia from the snack bar and Fernando from the restaurant . There was plenty bottled water delivered to our room daily , no shortage of food. No blackouts at the hotel. I highly recommend leaving the hotel to visit the city of Trinidad and immerse yourselves in the culture. Having a drink at La Canchanchara , tasting food at local restaurants , dancing salsa at Casa de la Música. The highlight for the kids was a day spent horseback ridding and swimming in the water cave “El Pilon”. On my next visit must do list is a visit to Topes de Collantes. * don’t exchange currency to Cuban pesos. US dollars or Euro are the most accepted and appreciated currencies
6/11
Response from Property: Dear Silvia Thank you for writing such a nice review of our hotel, we love to hear about your experiences with us, our staff will be delighted to receive your appreciation and we invite you to come back soon to visit us, we hope you continue to choose our hotel to continue enjoying a wonderful stay. Our staff will be delighted to receive your appreciation and we invite you to visit us again soon. General Manager