Hampton Inn & Suites Pigeon Forge on the Parkway

This was probably the nicest Hampton Inn we have stayed at. The lobby is fashioned like a lodge, with plenty of comfortable seating areas all over. The 1-bedroom suite was large, with a mini-kitchen (including stove and full-size fridge) and sofa bed. The ONLY issue that we had was that the feather pillows were not removed, even though I had texted with the staff and had confirmation that they would be. The breakfast was good, and there were plenty of staff buzzing around refilling everything. Definitely recommend staying here.

The floor was absolutely soaking wet because the air conditioner was putting water out, the front desk didn’t seem to care, so every time you walked on one side of the room without shoes on you got smelly yellow water on you or your socks. Breakfast in the morning was cold (eggs, sausage, potatoes) except for the waffle you cook yourself. Wouldn’t stay here again.

There were several issues during our stay. We had problems with the room key loading on the app, and the cable and TV remote were not working. Despite sending a chat request to staff, we didn’t receive a response until the following morning, so we were without TV for that evening. Additionally, none of the hotel’s ice machines had ice available. Keep in mind that this hotel has six floors. It was also 90-100 degrees in the area each day of our stay. When I asked about it, the only response from staff was, 'Sorry for the inconvenience,' which was unacceptable given heat wave in Pigeon Forge, TN. Lastly, when housekeeping came to clean our room they only replaced the towels and they didn't make the beds or even take out the trash from the trash cans. This is strange because on the bathroom mirror, there is a sign that says what housekeeping is SUPPOSED to do. In my opinion, this is not acceptable for the price of hotels now. Do better Hampton Inn!😡😤

Requested and confirmed handicap accessible room - was not available on arrival. Good news is a handicap room was found across the street at BW Plus by desk help at Hampton. Did not use the room at Hampton and should not be billed for it - so this request for comment scares me since I didn't stay there

This location said Hamton Inn & Suites by Hilton w/ Best Western key cards...are they the same? We had 4-night suite stay in July @ $1000 total. July temps was in 90s/heat index over 100... 3 out of 4 nights...room was at a musty 75 degrees ...with no air working. The toilet barely flushed as well...you would need to hold hsndle down for at least 10 seconds before it would flush. They eventually accommodated us to a new room. The new room was a meat locker at 62 degrees. I was afraid to touch the damn thermostat...I was grateful...but New room had a dirty wash cloth still hanging above shower..the shower itself was beyond needing repairs. With major cracks and the shower head busted out of the wall. The dishwasher was all busted up at the bottom. The desk lamp did not work. There was a big wad of human hair under the foot if the sude table.The arm chair was thread bare. I mean, obvious rips! The back hallway to the pool stunk...like a seafood restaurant back dock. The pool was murky. The "free" breakfast should be free. Who would pay for that...I mean we do as guests somewhere in the cost...but seriously...you can kick it up a little notch in the appetizing department Hilton. I understand this is Pigeon Forge. Not New York. I understand this is Hampton Inn, not the 4 Seasons. Hilton needs to pour a little money into it, it's a major tourist trap, saturated with hotel options, make it a bit more desirable. End with good note: decent coffee.

We are on a family road trip & stopped for a few days in Pigeon Forge. The hotel was conveniently located to lots of attractions, restaurants & stores. The suite we stayed in was like an apartment with a small kitchen, living room & bedroom. The kids loved the pool. The breakfast had so many options. Overall we really enjoyed our stay, but what made it extra special was the amazing service. The front desk person that checked us in was so friendly & gave me lots of recommendations. Even the staff member that kept the walkways swept was friendly and would hold the door and always greet us or wish us a good day.