Home2 Suites by Hilton Pigeon Forge

Not sure where to start but Lionel, the manager is a completely pompous person who doesn't understand customer service. We originally made a reservation for 3 days, then later (weeks prior to visit) decided we would do 6 days instead. I went online and to cancel my original 3 days and make a 6 day, but all the days weren't available. I was able to make a reservation to add on 3 days under a different confirmation number though. We called and spoke with the GM when we did this (weeks prior), a very polite lady who said no worries it's the same type of room we will simply check you in and out and will stay in the same room, I even notated this in the details of my reservations. When we checked in the very good employee William assured us no big deal, we were told to simply revalidate our keys on the first checkout date and stay in the same room. We stopped by the desk before 11am after the first 3 days to revalidate the keys and Lionel says no that he's the manager and that isn't happening. He acted as though we were liars about what we told him and we told him we worked law enforcement and I was a Veteran we weren't lying but he had a smug response to that also stating he didn't care. He said everyone told us wrong and we had to leave and come back at 4pm. After back and forth that was unproductive I said fine where can we move? When we asked what room can we bring our stuff to and he said they are cleaning and he didn't know and refused to move us into another room until that evening. He refused to exercise his authority and have housekeeping clean a room for us. He said he wouldn't know until later but we had to leave. Lionel said he needed those connecting rooms for 427 and 429. Amazing he knew in advance he needed those rooms but didn't know where we would move later, hmm. I asked why because lots of rooms are connecting. He didn't have a reason he simply abused his authority in an immature and flippant manner. So Lionel wanted us to get our stuff and vacate until 4pm checkin later in the day. So we ended up getting our stuff and leaving completely to a new hotel. Out of the approximate 130 rooms at the hotel Lionel had to have that room and didn't care about the notes and didn't care what the GM said. I told him I'd leave a negative review and he said he didn't care because all reviews are responded to by him anyway it wouldn't matter. I said I'd write Hilton we are diamond members and have never been treated so poorly. He said pompously go ahead those get sent to me too in a smart aleck manner. Lionel was hateful and disrespectful for no valid reason. In the end we went to a far nicer Hampton Inn down the road where they were glad to have our business. If we didn't have the diamond membership and stay at Hilton 60-75 days a year I would switch companies, but Lionel's actions I know are not indicative of how Hilton normally acts. Lionel requested I put in my review that he controls that I told him I hope he can't rent the room and that h

Very large rooms with full size refrigerators & full stocked kitchenettes, indoor & outdoor pools, full breakfast included. Just behind The Island so conveniently located near every thing. Pet friendly. Great hotel for families and get aways. Doors inside so you feel safe.

Great place and great location Great place and great location.

Kids enjoyed swimming pool and BBQ on site.

It was clean and walking distance to the island pigeon forge which my whole family loved

We only stayed here for one night. Can't share much as we didn't use any amenities and left the next morning. Clean and great mountain views if you can get one. Would stay here again.