Outrigger Hotels and Resorts Hotels in Phuket

This is the second time I have stayed in this hotel. The check-in experience in July 2023 is much better than this one. The housekeeper had a good attitude that time, and the breakfast was pleasant. The last time the front desk took the initiative to tell me that I could use the hotel app to communicate with the hotel, but this time the front desk did not mention the app to me. The second very unpleasant thing happened at breakfast time. I ordered an omelet and Eggs Florentine, which was made by the lady in the kitchen. There were three chefs in the kitchen, one of whom was a middle-aged woman. But what was brought to my table was not what I wanted at all. There are no onions, tomatoes, cheese, nothing in the Omelet! And the fried eggs are very hard, it's not Omelet at all! Eggs Florentine actually pushed the egg directly on a big square toast! It's too rough! The experience of this breakfast was very unpleasant! There is a feeling of being ignored and deceived!