Sugar Marina Hotel -Aviator- Phuket Airport

Sugar Marina Hotel -Aviator- Phuket Airport Reviews

Sugar Marina Hotel -Aviator- Phuket Airport

130 Moo 1, Sakhu, Thalang, Phuket Airport, Phuket, Thalang, Phuket Province, 83110, ThailandView Hotel Details
Sugar Marina Hotel -Aviator- Phuket Airport
Sugar Marina Hotel -Aviator- Phuket AirportSugar Marina Hotel -Aviator- Phuket AirportSugar Marina Hotel -Aviator- Phuket Airport
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Sugar Marina Hotel -Aviator- Phuket Airport Guest Reviews

4.2/5
Very Good
439 review
Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(439)
Positive reviews(403)
Reviews with photos/video(125)
Convenient location(136)
Easy to get around(123)
Close to airport(120)
Delicious breakfast(44)
Perfect for business trips(17)
Great swimming pool(17)
Average sound insulation(15)
Well designed(12)
Negative reviews(36)
Guest User
Deluxe Room
Stayed in Dec 2024
Solo travelers
4 review
3.7/5
Posted on Jan 26, 2025
The room was big enough, clean and tidy. Check-in service was just okay. The hotel lobby has stairs going to the desk so you would need to carry your luggages. The hotel staff does not assist you. Didn’t really get to see the amenities as I was only there for the night before my flight early in the morning the next day. There was a supermarket and massage parlour right across, and restaurants all around. It’s also just 5 mins from the airport so it’s convenient.
Gwendowlyn
Deluxe Room
Stayed in Dec 2024
Couples
10 review
4.7/5
Amazing
Posted on Jan 15, 2025
Fancy themed hotel with retro aviation designs in hallways and rooms. However, there is no laundry room, which is different from the listing and have to walk a distance to get to the nearest laundromat. Also have to pay 250 baht for the airport transfer. It is not free. Overall, satisfying stay with a big bed.
Response from Property: Dear Gwendowlyn,Thank you for your wonderful review. We're pleased to hear that you enjoyed the unique design and your stay with us. We apologize for any inconvenience caused by the lack of a laundry room and the cost of the airport transfer, which is an additional service provided for guests. We appreciate your feedback and look forward to welcoming you again in the future.Best regards,Sugar Marina Team
Anonymous User
Deluxe Room
Stayed in Dec 2024
Couples
3 review
4.5/5
Great
Posted on Jan 24, 2025
lovely hotel situated within close proximity to airport, very convenient to stay if you have an early flight to catch! decent amenities & room size, and maybe don’t hang around in the lobby itself for too long as there are many mosquitoes!
Tsasaae
Deluxe Pool Access Room
Stayed in Nov 2024
Couples
3 review
3.2/5
Posted on Jan 2, 2025
Sugar Marina Hotel near Phuket Airport offers the convenience of a short commute, making it ideal for travelers with early or late flights. The rooms are stylishly designed, and the staff is generally helpful. However, there were notable downsides during my stay. The pool was not well-maintained and appeared unclean, which was disappointing. Additionally, I suspect I encountered bed bugs, as I experienced bites after sleeping. The breakfast service was also too short, leaving little flexibility for guests with varying schedules. While the hotel has potential, improvements in cleanliness and guest comfort are needed to make it a more enjoyable experience.
Response from Property: Dear Tsasaae,Thank you for sharing your feedback. We're glad to hear you found the hotel convenient for your travels and appreciated the room design and helpful staff. We sincerely apologize for the issues you encountered with the pool maintenance, cleanliness, and breakfast service. Your concerns are important to us, and we will take the necessary steps to improve these areas. We hope to have the opportunity to provide a better experience on your next visit.Best regards,Sugar Marina Team
CHU YI
Deluxe Room
Stayed in Nov 2024
Solo travelers
14 review
4.0/5
Very Good
Posted on Jan 9, 2025
Cleanliness - there were old stains on the headboard and couch but I’m fine with these as long as they have been handled by cleaning agents 😆 daily housekeeping is great! Location - super near from the airport but it’s an hour by car to popular places like Patong and Central Phuket. Food choices nearby are great and there is a 7 Eleven within walking distance. Service - reception staff are always responsive to requests. Appreciate their professionalism! 😀 Amenities - slippers and toothbrush are not provided, which is a common practice nowadays. View from my room 202 was nice! TV is the room is installed using a flexible bracket and picture quality was great! Overall great value for money! The only thing that really annoyed me was an incident where the hotel’s email got hacked and I received a scam message via WhatsApp to provide personal information and payment, which Trip and the hotel did not provide any proper resolution or explanation to the customer.
Response from Property: Dear Chu Yi,Thank you for sharing your feedback. We are pleased to hear that you enjoyed the location, cleanliness, and service. We appreciate your understanding regarding the minor stains and the amenities provided.We also sincerely apologize for the email security incident and the inconvenience caused. Please know that we take such matters very seriously and are actively working to ensure better communication and safety for all our guests in the future.We hope to have the pleasure of welcoming you again soon.Best regards,Sugar Marina Team
Guest User
Deluxe Room
Stayed in Oct 2024
Travel with friends
1 review
3.5/5
Posted on Dec 1, 2024
Hotel is on the great location. Near by nai yang beach and national park. Bed very comfortable but there is the dust in the room. Less parking.
Response from Property: Dear Guest,Thank you for sharing your feedback. We're glad you enjoyed our prime location near Nai Yang Beach and the national park, as well as the comfort of our beds.We sincerely apologize for the dust in your room and the limited parking. Your comments have been shared with our housekeeping and management teams to ensure improvements are made.We appreciate your feedback and hope to provide a better experience on your next visit.Best regards,Sugar Marina Team
Zalina
Deluxe Room
Stayed in Nov 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Not my first time here, liked again, staff was great, recommend
Response from Property: Dear Zalina,Thank you for your kind review and for choosing to stay with us again! We’re thrilled to hear that you enjoyed your visit and appreciated our staff's efforts. Your recommendation means a lot to us, and we look forward to welcoming you back for another perfect stay in the future.Best regards,Sugar Marina Team
MIZURA
Deluxe Room
Stayed in Sep 2024
Business travelers
2 review
4.2/5
Very Good
Posted on Oct 15, 2024
This hotel is nice and clean, with a cool design. There’s no toothbrush set provided. The best part is its convenience for getting to the airport. Breakfast was okay. The parking lot isn’t very big; it can accommodate about 10 cars.
Response from Property: Dear MIZURAThank you for your review We're pleased you enjoyed the hotel's design and cleanliness. We appreciate your feedback regarding the toothbrush set and parking. We're glad you found our location convenient for the airport and hope to welcome you back soonSugar Marina Team
BS Woo
Deluxe Room
Stayed in Aug 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Oct 3, 2024
the food very delicious, choices a lot the hotel was the perfect setting for a relaxing getaway the surroundings were stunning, and we enjoyed our time at the hotel
Response from Property: Dear Guest Thank you for your wonderful review We’re thrilled to hear that you enjoyed the delicious food and the variety of choices available. It’s great to know that our hotel provided the perfect setting for your relaxing getaway and that you loved the stunning surroundings. We hope to welcome you back for another enjoyable staySugar Marina Team
Sherlyn33
Deluxe Room
Stayed in Aug 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Sep 18, 2024
Spacious and clean room. The location is good too it’s walking distance to Phuket International Aiport. There’s also a 7-11 and super cheap market in walking distance
Response from Property: Dear SherlynThank you for your review We’re glad to hear you found your room spacious and clean, and that our location near Phuket International Airport and local amenities was convenient for you. We hope to welcome you back soonSugar Marina Team
Guest User
Deluxe Room
Stayed in Jul 2024
Couples
13 review
4.7/5
Amazing
Posted on Aug 24, 2024
Really good place to spend one night before or after the flight if late night or early morning. Price value make sense. Location is also good to visit national park & enjoy some local food . Hotel service is customer oriented & always ready to help. Breakfast is ok .
Response from Property: Dear GuestThank you for your review! We're glad you found our hotel convenient for your stay and enjoyed the location, service, and value. We appreciate your feedback on breakfast and will work to improve it. We look forward to welcoming you backSugar Marina Team
Mario-ferrarello
Deluxe Room
Stayed in Dec 2024
Family
15 review
1.7/5
Posted on Feb 11, 2025
I wouldn’t recommend to stay there for a family. Isn’t nice at all. The overall experience is for a low 3 star hotel. Corridor is very noisy. The room wasn’t very clean. The furniture / bathroom was very poor and basic. We end up by leaving ASAP ! Sorry guys but there is a lot of room of improvement…
Response from Property: Dear Mario,Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. We take cleanliness and comfort seriously, and your comments regarding the room and noise levels will be reviewed to make necessary improvements. We value all feedback as it helps us enhance our services.We hope you consider giving us another chance in the future.Best regards,Sugar Marina Team
Guest User
Deluxe Room
Stayed in Nov 2024
Couples
2 review
3.7/5
Posted on Dec 27, 2024
Hotel is very closed to the airport hence perfect for travellers who might have arrived late and just looking for a place to stay. Hotel staff are very friendly. The rooms are slightly outdated than photos and dusty. Hotel breakfast is basic and average.
Response from Property: Dear Guest,Thank you for your valuable feedback. We're glad to hear that the location near the airport was convenient for you and that you found our staff friendly. We apologize for the issues with room cleanliness and the breakfast offering, and we will certainly look into improving these areas for a better guest experience.We hope to have the opportunity to welcome you again for a more comfortable stay.Best regards,Sugar Marina Team
Kirstytravels
Deluxe Room
Stayed in Nov 2024
Family
21 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Was a quick stay for us, and hotel is in a great location. Close to the airport, comfortable bed and pillows and good service.
Response from Property: Dear Kirstytravels,Thank you for your excellent review and perfect rating. We're delighted to hear that you enjoyed your quick stay and appreciated the comfortable bed, great location, and good service.We hope to welcome you back for another stay in the future.Best regards,Sugar Marina Team
Guest User
One-Bedroom Suite
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 20, 2025
Beautiful hotel. The beach is nearby. There are also nice restaurants and cafe’s nearby
Response from Property: Dear Guest,Thank you for your wonderful review. We're delighted to hear that you enjoyed your stay and appreciated the proximity to the beach and nearby dining options. We look forward to welcoming you back for another memorable experience.Best regards,Sugar Marina Team