Holiday Inn Express Phuket Patong Beach Central

Holiday Inn Express Phuket Patong Beach Central Reviews

Holiday Inn Express Phuket Patong Beach Central

8 Hatpatong Rd, Kathu, Kathu District, Kathu, Phuket Province, 83150, ThailandSee Hotel Details
Holiday Inn Express Phuket Patong Beach Central
Holiday Inn Express Phuket Patong Beach CentralHoliday Inn Express Phuket Patong Beach CentralHoliday Inn Express Phuket Patong Beach Central
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1 night

Guest Reviews

8.7/10
Very Good
534 review
Verified reviews
Location8.9
Amenities8.5
Service8.6
Cleanliness8.8
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All reviews(534)
Positive reviews(490)
Reviews with photos/video(168)
Close to beach(78)
Great swimming pool(30)
Average sound insulation(27)
Convenient for shopping(25)
Tasty food(16)
Perfect for business trips(15)
Loved the beach(13)
Friendly front desk staff(11)
Negative reviews(44)
Pikachuuuuu
Standard King Room With Rainbow Road View
Stayed in May 2025
Couple
4 review
10/10
Outstanding
Posted on Jul 4, 2025
Highly recommended - near by busy street - Near by beach Everything perfect for the single traveler or couples
Response from Property: Dear Pikachuuuu,Thank you for taking the time to tell us about your experience at Holiday Inn Express Phuket Patong Beach Central.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Ms. Khanittha PatthongRoom Division Manager
Anonymous User
Standard Twin Room With Garden View
Stayed in Apr 2025
Family
2 review
4.5/10
Posted on May 31, 2025
2 min walk to Patong Beach. Room door lock malfunctioning. The staff took hours to solve the problem. Very bad experience.
Response from Property: Dear Esteemed Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Phuket Patong Beach Central.I would like to start by apologizing to you for everything you stated that caused you to not meet your expectations during your stay with us, finally we strive to make your stay as pleasant and comfortable as possible, and we thank you for your rate review to coach our team in order to provide a better experience during you stay with us.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind Regards,Ms. Khanittha PatthongRoom Division Manager
AAQ
Standard King Room with Garden View
Stayed in Apr 2025
Solo traveler
3 review
8.5/10
Very Good
Posted on Jun 2, 2025
The hotel is very clean, but the rooms are small and the bed is uncomfortable.
Response from Property: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express Phuket Patong Beach Central.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Ms. Khanittha PatthongRoom Division Manager
Guest User
Standard King Room with Garden View
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 21, 2025
Nice stay and location.
Response from Property: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express Phuket Patong Beach Central.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Ms. Khanittha PatthongRoom Division Manager
FAKRUL
Standard Twin Room With Rainbow Road View
Stayed in Feb 2025
Traveling with friends
100 review
10/10
Outstanding
Posted on Mar 15, 2025
Stayed here for the first times.. great hotel yet satisfying.. good location, friendly staff, 7-11 is just down the lobby, great range of movies in the room.. near the beach n food area.. simply the best!!
Response from Property: Dear Fakrul,Thank you for taking the time to tell us about your experience at Holiday Inn Express Phuket Patong Beach Central.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Ms. Khanittha PatthongRoom Division Manager
Conrad Biclar
Standard King Room with Garden View
Stayed in Jan 2025
Family
8 review
10/10
Outstanding
Posted on Feb 10, 2025
We had an excellent stay. The staff are very friendly and attentive, helpful and hospitable. Nice breakfast too. I will definitely stay again here. 2mins walk to Patong beach!
Response from Property: Dear Conrad Biclar,Thank you for taking the time to tell us about your experience at Holiday Inn Express Phuket Patong Beach Central.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Ms. Khanittha PatthongRoom Division Manager
Elisiaone
Standard King Room With Rainbow Road View
Stayed in Dec 2024
Couple
15 review
7.0/10
Posted on Feb 8, 2025
No room service, but then they brought us one drink out of two ordered. Pool closed at 8. A block from beautiful Patong Beach. Good breakfast. Pool bar is not really a pool bar, because pool’s not right next to the bar. Pool is nice. Open air reception, so hot.
Response from Property: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express Phuket Patong Beach Central.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Ms. Khanittha PatthongRoom Division Manager
Guest User
Standard King Room With Pool View
Stayed in Jan 2025
Family
58 review
8.0/10
Very Good
Posted on Feb 25, 2025
The mattress is soft and it's giving me back pain. You need to change this mattress.
Response from Property: Dear Esteemed Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express Phuket Patong Beach Central. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards, Ms. Khanittha Patthong Room Division Manager
Auntie Pereira
Standard King Room With Pool View
Stayed in Nov 2024
Family
1 review
9.0/10
Great
Posted on Dec 31, 2024
Enjoyed my stay at the Holiday Inn Express. A much better location to the beach, restaurants/ eateries, clean massages and shopping than the Holiday Inn resort. The breakfast was great a lot of variety and the food was fresh, the egg stations made great omelettes 👍🏼. Front office staff needs to be better trained especially the night shift crew, I needed help 1 night when I realised my lights in the room could not be switched on even after placing my key card in, she was SHOUTING on the phone that I needed to put my card in. Which I already did. Anyway, I requested for a maintenance crew to help and she used another card and it worked. 👍🏼 That front office staff seemed sheepish when she saw me but no apology for her rude shouting on the phone. I am guessing she had a very bad evening or insufficient sleep to work at the night shift causing the RUDE outburst. Other than that it was great👍🏼👍🏼.. Holiday Inn Express, please take care of your staff’s mental wellness. 😟😔
Response from Property: Dear Esteemed Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Phuket Patong Beach Central.I would like to start by apologizing to you for everything you stated that caused you to not meet your expectations during your stay with us, finally we strive to make your stay as pleasant and comfortable as possible, and we thank you for your rate review to coach our team in order to provide a better experience during you stay with us.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind Regards,Ms. Khanittha PatthongRoom Division Manager
Linus
Standard King Room with Garden View
Stayed in May 2025
Couple
1 review
5.0/10
Posted on Jun 12, 2025
Terrible stay. Avoid if you value your belongings and comfort. This was my 6th or 7th time in Phuket, and sadly, my worst hotel experience so far. I stayed at Holiday Inn Express Phuket Patong, and the biggest issue was the ridiculous air conditioning situation. You are essentially forced to keep the room temperature at 20°C or below, even at night, or the entire room will be soaked from condensation. I’m not sure if it’s a flaw in the building design or the centralised aircon system lacking proper dehumidification, but the moment you raise the temperature to 21°C or 22°C, everything becomes wet. I’m talking about the floor, tables, electronics, passports, everything will get damp. I almost slipped and fall a few times as the floor is wet! We had to sleep in sweaters just to stay warm because adjusting the temperature was not an option. And the hotel staff clearly know about it, and their solution is to keep the AC below 20°C. I’ve been to Phuket many times, even during the monsoon season, and never encountered anything like this. This hotel clearly has a long-standing, unresolved humidity problem.
Response from Property: Dear Linus,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Phuket Patong Beach Central.I would like to start by apologizing to you for everything you stated that caused you to not meet your expectations during your stay with us, finally we strive to make your stay as pleasant and comfortable as possible, and we thank you for your rate review to coach our team in order to provide a better experience during you stay with us.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind Regards,Ms. Khanittha PatthongRoom Division Manager
OutlawZ
Standard King Room with Garden View
Stayed in Mar 2025
Couple
3 review
8.5/10
Very Good
Posted on Jun 21, 2025
I recently stayed at the Holiday Inn Express Phuket Patong Beach Central and had a delightful experience. The hotel offers a perfect blend of comfort, convenience, and value, making it an excellent choice for travelers seeking a central location without the luxury price tag. Ideally situated in the heart of Patong, the hotel is just a short walk from Patong Beach, Bangla Road, and Jungceylon Shopping Center . Despite its central location, the hotel maintains a peaceful atmosphere, allowing for restful nights. The hotel offers a complimentary breakfast buffet daily from 6:30 AM to 10:30 AM, featuring a variety of local and international options. The on-site restaurant, The Great Room, serves international cuisine, and there's also a bar/lounge for evening relaxation . The staff is friendly and attentive, with many guests praising their helpfulness and hospitality . For travelers seeking a comfortable stay in a prime location without the high-end price, the Holiday Inn Express Phuket Patong Beach Central is an excellent choice. Its combination of modern amenities, central location, and attentive service ensures a pleasant stay in Phuket.
Response from Property: Dear OutlawZ,Thank you for taking the time to tell us about your experience at Holiday Inn Express Phuket Patong Beach Central.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Ms. Khanittha PatthongRoom Division Manager
ALBAROUT
Standard Twin Room With Garden View
Stayed in Aug 2024
Solo traveler
16 review
9.0/10
Great
Posted on Oct 2, 2024
The hotel is located near Patong Beach, close to all vital places, and there is also a 7/11 supermarket and massage shops nearby. Breakfast does not have much variety for Muslims in terms of halal food
Response from Property: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express Phuket Patong Beach Central.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Ms. Khanittha PatthongRoom Division Manager
Guest User
Standard King Room With Rainbow Road View
Stayed in Feb 2025
Business traveler
1 review
7.5/10
Posted on Mar 25, 2025
Overall is good except my room’s floor was condensed and I almost fall for a few times, requested to change room, after that it was ok.
Response from Property: Dear Valued Guest, Thank you very much for sharing your experience. We are pleased to hear that overall you had a good stay and that the room change resolved the issue. We sincerely apologize for the inconvenience caused by the condensation on the floor and appreciate your understanding. Your feedback is invaluable to us, and we will ensure this issue is addressed to prevent it from happening in the future. We look forward to welcoming you back and providing an even better experience next time.Best regards, Holiday Inn Express Phuket Patong Beach Central
Guest User
Standard King Room with Garden View
Stayed in Aug 2024
Traveling with friends
1 review
8.5/10
Very Good
Posted on Sep 18, 2024
Holiday Inn Express Patong offers a convenient stay in the heart of Patong, just minutes from the beach and nightlife. The rooms are clean and comfortable, with modern amenities. Breakfast is simple but satisfying, and the staff is friendly. Ideal for travelers looking for a budget-friendly, no-frills hotel in a prime location.
Response from Property: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express Phuket Patong Beach Central.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best Regards,Ms. Khanittha PatthongRoom Division Manager
Guest User
Standard King Room with Garden View
Stayed in Dec 2024
Couple
1 review
7.5/10
Posted on Jan 26, 2025
Overall, the Holiday Inn is a good hotel. The one thing that is their biggest weakness is breakfast. It’s a very small room for too many people and the food. Selection is not very good. I read that on all the reviews before I stayed there so apparently the hotel is not going to fix this.  But the price of the hotel and the location are very good
Response from Property: Dear Esteemed Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Phuket Patong Beach Central.I would like to start by apologizing to you for everything you stated that caused you to not meet your expectations during your stay with us, finally we strive to make your stay as pleasant and comfortable as possible, and we thank you for your rate review to coach our team in order to provide a better experience during you stay with us.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind Regards,Ms. Khanittha PatthongRoom Division Manager