The Westin Kierland Resort & Spa

Wonderful stay - we enjoyed the lap pool better, less people.

We came for a wedding and wanted a place to stay that was higher class and it was.

Strange visit. For a decade now, I have stayed here once or twice a year. My visits are usually fantastic. This time, however, I was in town for a quick business trip (two night stay) and the experience was quite poor compared to my previous visits. I checked in somewhat late in the evening due to a flight delay. The hotel staff had put me in a ground floor room with a murphy bed. I didn’t think much of it at the time and I was late for my business dinner so I simply dropped off my bag and rushed out the door. When I got back, it was very late and when I went to bed. I realized the mattress was not the standard Westin mattress, but again, it was so late I didn’t have any time to do anything about it. The next morning, the staff was more than willing to get me moved into a different room with a non-– murphy bed arrangement (this time in the 5th floor). However, the room they moved me to hadn’t been fully cleaned - the bathroom was quite yucky. Lots of hair from the previous customer. And of course I didn’t realize that until I went to bed that evening. Both rooms were a bit dated and run-down. My entire stay was just not the high-quality experience that I have come to expect from this property. I will likely try out one of the other, newer competing properties in Scottsdale on my next visit.

The hotel is Nice but the rooms are a joke. I paid extra for a Mountain View junior suite and got The view of the resort Maintenance shed roof top. No chance to get the same room I wanted just a lower class room. I would not have expected this in Scottsdale nor from an upper tier Marriott Bonvoy selection for the price. I booked in advance as well. I can see minimum value of pre-booking or of being a Marriott Bonvoy member !