Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.3
Amenities8.1
Service8.3
Cleanliness7.9
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All reviews(110)
Positive reviews(10)
Guest User
Two-Room King Suite
Stayed in Jan 2025
Other
1 review
8.5/10
Very Good
Posted on Feb 6, 2025
This was a good visit. Check in went smooth and front desk people were very nice. The room still had a $5 tip sitting on the table, no coffee cups, 1 glass was missing it's little paper covering. The shower was a bit sketchy on if someone had used it and the iron was sitting out. I feel they cleaned the room and then someone used the room for a quick change. I really don't know. It was late, we were tired, so we told the front desk - they did offer to move our room - but the bed looked fine so we just stayed. Also in this room the toilet always looked like it was on the verge of overflowing. I would have someone check that out.
Breakfast was good and all the staff were very friendly.
Guest User
Two Room Suite With 2 Queen Beds
Stayed in Aug 2023
Couple
12 review
10/10
Outstanding
Posted on Nov 24, 2023
Great location, friendly staff and super clean area to be around highly recommend this place
Guest User
2 Room Suite With 1 King Bed And Balcony Or Patio Seating
Stayed in Dec 2022
Solo traveler
2 review
10/10
Outstanding
Posted on Jan 10, 2023
this hotel is my favorite in Biltmore area. So clean. The staff is nice and they renovated rooms are amazing