KB - Joy on 4th

The Key exchange was a bit of a nightmare; the lockbox was jammed, and the only way to communicate was via email. The front desk can't help. However, the host/hostess was fairly prompt in emailing back and forth, so the situation could have been a lot worse. Great spot, great location.

I did have an issue with no parking permit in the room but I was able to message them and get a response quickly. Overall had a nice stay and very convenient access.

I got a room on the 25th floor over looking the whole city very great place be back soon

Some Joy but some non-Joy too It was a bit tricky to find the lockbox. Once found, it was also a pain to get the parking permit from upstairs and come back down. I would like to suggest the parking permit be folded into the lockbox or rolled into a plastic bag for the lockbox. I think it would fit and would avoid a lot of back and forth. Having said that, it was very nice to have parking in downtown Phoenix! The location of this apartment is excellent. However I would say it is more for a younger crowd. The gym and pool facilities are wonderful but it is noisy in the hallway and there are lots of young adults chatting at all hours. Since the door is very thin, you can hear their every conversation. The view from the apartment is also terrific. There is a full kitchen and although we didn’t cook, one could easy make meals there. I agree with a previous review— the towels were a bit lacking. We didn’t have a bathmat and the towels were thin and small. We were fine but definitely unlike a nice hotel.

Great location. Walk to restaurants and shopping. Garage parking. Clean and quiet.

Walkable, safe, clean, pool and gym were clean and beautiful.