Palace Gate Hotel & Resort by EHM Reviews

Response from Property: Dear Jornartan,Thank you for sharing your feedback. We are delighted that you enjoyed our prime location and breakfast buffet. We appreciate your comments regarding soundproofing and room refresh, which we will certainly take into consideration for future improvements. We hope to welcome you back for an even more comfortable stay next time.Warm regards,Panha SinCluster General ManagerPalace Gate Hotel & Resort by EHM

Response from Property: Dear Cozy33,Warm Greetings from Palace Gate Hotel & Resort by EHM!Thank you for your perfect rating and your kind words. We’re delighted to know you enjoyed our breakfast and the warm hospitality of our team. Your appreciation means a lot to us and truly motivates everyone to continue delivering memorable experiences.We look forward to welcoming you back for another wonderful stay soon!Warm regards,Panha SinCluster General ManagerPalace Gate Hotel & Resort by EHM

Response from Property: Dear MikeJMJones,Warmest greetings from Palace Gate Hotel & Resort by EHM!Thank you very much for your outstanding 10/10 review. We are thrilled to hear that you loved your stay and found our rooms glorious, service impeccable, air conditioning excellent, and breakfast phenomenal.It is truly an honor to be your preferred choice among the hotels you have stayed at in Phnom Penh. We look forward to welcoming you back for another memorable and exceptional stay.Warmest regards,Panha SINCluster General ManagerPalace Gate Hotel & Resort by EHM

Response from Property: Dear shirleyshirley0,Warm Greetings from Palace Gate Hotel & Resort by EHM!Thank you for your perfect rating and wonderful feedback. We’re delighted that you appreciated our elegant ambiance and the variety of our breakfast buffet. Your high recommendation truly means a lot to our team.We look forward to welcoming you back for another elegant and memorable stay.Warm regards,Panha SinCluster General ManagerPalace Gate Hotel & Resort by EHM

Response from Property: Dear Value Guest Belated happy birthday to you!We are overjoyed to learn that our team played a part in making your celebration exceptionally memorable.We hope to have the pleasure of celebrating your birthday with us again next year, as well as in the years to come.Yours Sincerely,Devid Sophornprak Regional DirectorPalace Gate Hotel & Resort

Response from Property: Dear vampire by monkey,Thank you so much for your glowing review! We’re delighted to hear that you had such a wonderful experience during your stay with us and that our team could help create a memorable birthday surprise for your boyfriend.We’re especially pleased that you enjoyed the upgraded room, relaxing pool, delicious breakfast, and peaceful atmosphere. Your kind words about our team’s service truly mean a lot to us.We look forward to welcoming you both back on your next trip—and thank you in advance for recommending us to your friends!Warm regards,Panha SinCluster General ManagerPalace Gate Hotel & Resort by EHM

Response from Property: Dear Valued Guest,Thank you very much for your wonderful review and perfect rating!We are pleased to hear you enjoyed our 24-hour dining service, the hotel’s distinctive design, and our convenient location near the Royal Palace. Your kind words about our friendly staff mean a great deal to us.We look forward to welcoming you back for another outstanding stay.Warm regards,Panha SinCluster General ManagerPalace Gate Hotel & Resort by EHM

Response from Property: Dear Shauna V,Thank you for your kind review! We are delighted that you enjoyed your spacious room, our fantastic pool, and the relaxing foot massage. It’s great to hear that our location suited your travels as well.We appreciate your feedback on breakfast and will use it to enhance our offerings. We hope to welcome you back for an even better stay next time!Warmest regards,Panha SinGeneral ManagerPalace Gate Hotel & Resort by EHM

Response from Property: Dear Wyns,Thank you so much for your kind review and for choosing our Palace Suite! We are thrilled to hear that you had an excellent stay and even more excited to know you will be bringing the whole family next time.We truly look forward to welcoming you all back for another memorable experience at Palace Gate Hotel & Resort by EHM.Warm regards,Panha SinGeneral ManagerPalace Gate Hotel & Resort by EHM

Response from Property: Dear Theodoros Douloumpekis,Warmest greetings from Palace Gate Hotel & Resort by EHM!Thank you for taking the time to share your valuable feedback with us. We are delighted that you enjoyed our prime location, the beautiful pool, and the palace view from your room. Your kind words about our friendly team are much appreciated.We also take note of your comments regarding breakfast variety, design, and staff presentation. Please rest assured that we will review these points with our management team to further enhance our guest experience.It was our pleasure to welcome you, and we truly hope to have the opportunity to host you again for an even more enjoyable stay.Warm regards,Panha SINCluster General ManagerPalace Gate Hotel & Resort by EHM

Response from Property: Dear Valued Guest,Warmest greetings from Palace Gate Hotel & Resort by EHM!Thank you for your wonderful feedback and perfect score. We’re delighted to hear that you enjoyed the welcome experience, the Khmer-style décor, and the cleanliness and comfort of your room.We’re especially pleased to know you appreciated our attentive and friendly team—especially Mr. Kim Ang—and that you dined with us daily at Mealea. Your kind words are a great encouragement to all of us.We hope to have the pleasure of welcoming you back again soon for another memorable stay!Kind regards,Panha SINCluster General ManagerPalace Gate Hotel & Resort by EHM

Response from Property: Dear Dora Dora,Warm greetings from Palace Gate Hotel & Resort by EHM!Thank you for your perfect rating and wonderful review. We are delighted to hear that you enjoyed our prime location, just steps away from the Royal Palace, and found our amenities, cleanliness, and service exceptional. It’s great to know you had a relaxing and professional experience at our Khmer herbal spa and felt warmly welcomed by our team.We look forward to welcoming you back for another amazing and memorable stay in the near future.Warm regards,Panha SinGeneral ManagerPalace Gate Hotel & Resort by EHM

Response from Property: Dear iveta_riga,Thank you for your amazing review! We are absolutely delighted that you had such a fantastic experience at Palace Gate Hotel & Resort by EHM. It’s wonderful to hear that you enjoyed our location, amenities, and especially our breakfast—we love knowing it was the best ever for you!Your enthusiastic recommendation means the world to us. We look forward to welcoming you back for another perfect stay in the future!Warm regards,Panha SinGeneral ManagerPalace Gate Hotel & Resort by EHM

Response from Property: Dear Zhaodabao,Warm greetings from Palace Gate Hotel & Resort by EHM!Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience caused regarding the room assignment during your stay. We understand your disappointment in not receiving the twin bed room with a high floor and nice view as originally requested.Please be assured that your comments have been shared with our team to review and improve how we handle room allocations to ensure better communication and guest satisfaction in the future.We value your understanding and hope to have the opportunity to provide you with a seamless and exceptional experience on your next visit.Warm regards,Panha SinGeneral ManagerPalace Gate Hotel & Resort by EHM