Coco Bella Hotel

The accommodation offers a diverse breakfast selection with high-quality and abundant options. Its central location provides easy access to entertainment and dining, creating a vibrant yet serene atmosphere on Phi Phi Island.

Solo female traveler for 7 nights. Small room, large balcony but too hot to sit out and no privacy looking directly into others room. The layout of rooms leave no privacy at all thus even if you have a pool view, everyone keeps the curtain closed and can feels a little claustrophobic. The bed is super super hard (seriously like a thin mattress on the floor) and pillows very hard & high causing body and neck aches. Breakfast is good and very grateful to have freshly ground coffee. Location is convenient for visiting both sides of the beaches. It’s been many years since I booked with Trip and everything is AI generated thus I’m not sure if the hotel ever responded to me. I have been trying to contact the hotel for weeks regarding transfers that they mentioned they offers, but got no response. I have tried messaging through the platform, calling and texting them on WhatsApp and no response beside AI from Trip stating the contact numbers. I started to get seriously concerned if my booking is confirmed. On the morning before I got on the ferry to Phi Phi. I finally found another number on Google and lucky someone answered to arrange pick up from the pier as I have a few luggages that I can’t cope on my own. Shortly after when I am on the ferry to Phi Phi. I received a reply on my WhatsApp that they are too busy to reply. Too busy for weeks. This is not acceptable as it causes me anxiety if my booking has been confirmed. It doesn’t help as most of the messages through the app is from AI! In general, most staff are ok except for whoever is responsible for messaging with the guest.