ViVa Resort Mui Ne

This hotel location is so so. The rooms are ultra small. You will get only 1 foot walking space around the bed. that is your room. No more space even to walk. If you have luggage (trolley bags) then your room will be super crowded. You literally can not even walk around your bed. You literally have to jump to reach your bed. Room measurement is really bad. They are already charging higher...but providing ultra small size rooms. It's totally uncomfortable. There is no beach attached with this property. It is a sea attached property but it is not a beach. You can not walk into the beach. Beach is far away. The hotel management is really bad. Nobody came for cleaning on the second day. In this property, they have a few bungalows with ground floor, first floor and second floor rooms. Unfortunately...there are no elevators provided. So you should be ready to lift your heavy luggage to carry up to the first or second floor. This is ridiculous. Me and my wife had two 28 inch heavy trolley bags. I had to carry both the heavy bags myself up to the second floor. This is ******* insane. I will never ever stay in this hotel again. Moreover, the bathroom is also Ultra Small. So while bathing....her towel touched the ceramic soap dispenser....so the ceramic dispenser bottle fell on the ground and broke. The hotel charged us an amount of VND 150,000 for this small soap dispenser bottle. Wow....I have never seen such a bad treatment for guests at any hotels I have stayed in for the last 14 years. During check out, my wife called up the reception and requested a 1 hour late check-out. The person at the reception told us that there will be no charge for check-out at 1.00 pm But to our surprise...they charged us an extra 200,000 VND for 1 hour late check-out. When I asked that some of your staff only informed us that there will be no extra payment. So the rude lady at the reception told me that the other staff person did not know the hotel policy. I told her that it is their problem. But she did not agree and forced us to pay. Finally we had to pay the amount. Our stay at Viva Resort was full of big disappointments and unwanted surprises. Think ten times before booking this property.