Pet friendly Hotels Ghent

Not happy with how we have been treated at check in. We were checked in and the gentleman was fine, said our room was ready. We went up to our room and the door was opened with housekeeping inside so we went back down to reception room have a drink when the guy on the desk asked what is wrong we said the room isn’t ready. He said it is. Then proceeded to call someone who I presume is over house keeping. He then shouted across the lobby to tell me that my room was ready…. Shouted. Did not have the courtesy to approach me about the problem they had. We went to the room which the door was now closed and then when we proceeded toward the room a member of staff said excuse me walked ahead of us and into our room before us and put a water into our room. So it wasn’t ready. We were happy to sit in reception and sit with a drink but we were not given the opportunity and made feel like we did something wrong. Second time staying with Novotel group and certainly last time.

Arrived before 15:00, they are even charging for locker room, not available any iron! Too expensive for no service! Literally for any basic default stuff you could get included in the price at any hotel, you are being charged and price is very expensive. I am almost sure they have rooms available but they want people to use paid locker rooms. My friend picked here & would recommend to nobody

The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.

Apartment we booked reminded me of my staying in Japan… Everything has a place and everything in its place. What’s required for 4 persons to sleep and bath are just machined to fit in and anything extra is available on payment… all are neat and clean. But, what stands out in this hotel is the hospitality of the staff… Almost all Staff are trained and tuned to address the customers in a professional way. Here I found a little extra. Attitude, service with smile. Never get irritated even for the silly queries or so. To name a few, Tessa, Innike, Xxxx, Yyyy were all so responsive and supportive to ensure you’re comfortable. So are the kitchen staff- Thai Lady, Philippines Chef and everyone. They not only serve but ensure that those who are still around at closing time, pick up their wants and Shut down. At the bar counter, forget the name, I asked for coffee and she came middle of her lunch and gave Any place or organization gets its name and pride by the staff on the ground and here they are. Keep it up Team. Some areas that could be improved upon. 1. Trash can be kept outside the rooms and house keeping staff can pick it up instead of guests bringing it down as If they litter all the way, it’d be a big mess. 2. For coffee/ tea making, since no house keeping comes around, there has to be a system where guests can pick up Tea, Coffee, Sugar and milk as required with a sense of ownership 3. Breakfast menu and dinner menu could be subtly changed to set the surprise expectations. 4. In the apartment, instructions to operate the Induction stove could help guests to be self starters. 5. Travel help- There could be stickers or posters showing your current location, how to get to important attractions / Places, Bus / train timings etc., Thank you team. Look forward to coming back.

quite far from the train station but close to attractions. a rather old hotel. the door locks are the round shaped ones. the hot water supply of the shower was not quite steady. the room is quite small for europe i think. the plus side is they gave us the room well before the official check in time. we arrived at around 10:30 and they gave us the room right away. there is a free breakfast buffet as well (even my room choice is the most basic one).

2 times in this hotel . All is just perfect ! And what we always see is the rest and silence , even a full breakfast room is still quiet ! Very nice that rest in this beautiful hotel .

Overall good, very close to the city center, convenient travel. The socket has usb, even if there is no conversion head, it is fine, breakfast is rich. The disadvantage is that the room is small, suitable for one person, of course, two people can also, the bathroom is very crowded. Health needs to be improved, the toilet seat also sees residue 😭

The location is really great for a city trip and the rooms are spacious with nice views. However, it seems like they weren’t maintained or restored for years. Furniture and carpets look old, dirty (stained) and frankly disgusting. From what we understand the rooms in the executive area are in better shape but we were on the third floor and everything looked dirty and old. During breakfast we noted that most dishes weren’t properly cleaned and still had stains from other meals. The buffet had nice pastries but everything else wasn’t enjoyable (juices and eggs were not fresh etc.). Considering that breakfast wasn’t included in the room and quite costly we were very disappointed by the low quality of the food. The hotel seems to be focusing on business travelers where companies pay in advance for big groups, so the small bar was very crowded before dinner time. On the positive side, the hotel seemed quiet for being so central and there wasn’t much noise from other rooms either.

The location is very good, the station is 350 meters right, about 2.2 kilometers away from the attraction, Yan Road slowly walks to the attraction, feels the local street view is very good, about 450 from the hotel there is a ”Dunhuang supermarket” Chinese city, you can buy a lot of Asian food, instant noodles are a lot of European prices are very cheap, Can satisfy the Asian taste, the hotel is clean, quiet, and very comfortable to live. Ghent attractions are more beautiful than Brussels, and the security is much safer. Walking on the street makes people really feel the leisurely atmosphere of Europe (not comfortable at all in Paris)

The room was fine. We needed extra bedding and 2 nice staff came immediately and made the extra bed for us. However! We arrived with a reservation confirmation of 2 adults 1 child. Their confirmation had 2 people therefore the room they had was too small. They did have another room for 3 they said we could have but it would be 30 euros extra. At the time we simply agreed and paid as there was a big queue behind us and the amount was small. Buttons seemed like a con to extract more money from us, it wasn't our mistake as we had confirmation for 3 people at the designated price. It's a shame as I really liked Ghent and will certainly return but there are other hotels to choose from.