Borgo Dei Conti Resort Relais & Chateaux

This property has been exquisitely restored and has the most stunning views. The staff morning noon tonight worked very hard and are very accommodating to their guests. The food at both the poolside Grill and the restaurant are outstanding, and the breakfast is not to be missed. The renovations were done with care and charm, and the whole experience is worth the trip.

My wife and I have been staying at borgo dei conti for two weeks. We regularly stay in 5 star exclusive hotels, but none of them has ever positively impressed us like Il borgo dei conti. Everything here is simply EXCEPTIONAL, from the stunning beauty of this medioeval castle, superbly refurbished, and the cosy and elegant rooms, to the impeccable service and customer care ( everyone is so kind and responsive and makes you feel truly special ), to the deliciousness of the food, so genuine, fresh and tasty and amazingly presented, to the vicedirector Francesco, who is constantly on his feet, making sure everything runs smoothly and entertaining guests with his kind manners and humour. We have no doubt we’ll be back every year. To everyone who wishes to experience an authentic italian holiday encompassing the best that a 5 star place can offer, I will definitely recommend you il borgo dei conti!

We stayed here for 2 nights whilst touring Tuscany. The property is breathtakingly beautiful, approached by a long driveway up to an impressive main building (the resort comprises of several buildings). The welcome was warm, with a tour of the relevant aspects of the property, and a lot of information that is hard to remember - at least it was for us (in our sixties). There is nothing written down … more on this later. The rooms are generously sized with a modern decor. We booked an executive room and were upgraded to a “junior suite”. The room had no seats, except for a singe armchair on an upper level, making it difficult to sit and talk together in the room. There is a massive amount of storage, and everything worked well (no problems with air con for us). We decided to have an aperitif in the bar before dining, but after 15 minutes they still had not brought the wine! I had to go and ask to be served! There was some issue with the wine we chose, but they should have told us right away. Later we asked for some printed information about the hotel and its facilities, and were told there is a QR code to scan in the room. After dinner we searched in vain for this QR code, went down to reception to ask for it, and were then given a print out in Italian! Later on they brought the menus and wine lists from the two restaurants to our room as well! It was all a little odd - why not just display the code on the screen in reception and let us scan it? Dinner was excellent. We dined in the more informal restaurant above the pool,and the food and service were ver good, especially the sommelier, who helped us choose an excellent wine to accompany the meal. This property is very beautiful, the pool area is excellent, the rooms are well equipped and the restaurant is excellent (we did not dine in the Michelin starred one). However, the service, and the approach to service did not quite match the setting. There was a general lack of presence - we had breakfast at 7am when the service starts, but had to find someone to come and serve us! This could/should be a 5 star visit, but even though the manager gave us a handwritten apology (and a jar of honey from their local apiary) as an apology for the poor service, I can still only give 4 stars.

Beautiful property. Just renovated. Wonderful restaurants. Friendly helpful kind staff. Great pool and spa. Reasonably priced for superb service and stunning accommodation. Highly recommend. 5 stars.