Popular Perth 4-star Hotels

The hotel lobby is beautiful, worthy of 5 stars. there are very handy automatic doors to help you navigate with luggage, the staff help with check-in plus new auto check-in machines to make the process quicker. Free apple juice was a nice touch after a long journey. The staff were excellent, very helpful and professional. Parking for the night at $20 was great and the parking lot is spacious. The rooms are very functional and comfortable with everything you need, plus clean and light. This hotel punches well above its star rating and we will definitely return.

We stayed here for two nights after a 17 hour flight from London Heathrow to Perth after waiting more than one and half hours for our luggage we got a taxi to this hotel and the service was very good. We checked in and went to our room where there was tea and coffee available in the room. The room was clean and the beds were comfortable as were the pillow up to the standard of Holiday Inn around the world. We went down to Ivy and Jack's which is attached to the hotel. The food was very good but more like share platters and good for the occasional drink rather than a main meal. I believe this is where they service the breakfast if you have a breakfast package with the hotel. This hotel is right in the heart of the city so close to everything but not a lot of restaurants to eat at during the dinner service. Most hotels seem to only service lunches or late afternoon snacks.

I stayed a night at the European Hotel in April 2023. Picked it from the many hotels I researched because it looked quaint and unique, and not like a cookie cutter modern hotel, and was so happy that it lived up to my expectations. I arrived early and was greeted pleasantly by the reception staff who arrived at about the same time as me. Was allowed to leave my luggage in a locked luggage room, and to use an upstairs bathroom to have a quick wash up after my flight, before setting out to explore Perth. There is no one manning the reception or entrance after 7pm or so (I think that is the time but I could be mis-remembering), so I was given a key to let myself in should I arrive back at the hotel later than that. That made it feel personal, as though you were being given the house keys! Sadly the famous Miss Maud's Cafe is no longer there, but there was a pleasant little cafe attached to the lobby where I had a hot coffee and sandwich. The hotel's location is very central, I was able to walk to the WA Visitor Center to get more info about what to do in Perth, and after a long day exploring, got one of the CAT buses which dropped me off about 5 to 10 minutes walk away. The room, a single, was small but perfectly adequate, with a clean bathroom and lots of hot water. The only not-so-nice-thing was that there was no view, there was just a small window quite high up which looked at another block. But for somewhere just to clean up and rest, it was more than enough. Would recommend staying here if you are not into those modern, perfect but rather characterless hotels, and would like to be in a very accessible area.

Almost everything is good, but just we got a room with a spoiled towel handler. We got into the room, and the towel handler was not fixed.

I really don’t like writing bad reviews but this place just doesn’t deserve a great rating. The location is good and the rooms a big. I did get an upgrade to a suite, but everything is very dated. On my window, they had masking tape which I suspect was to avoid wind whistling through. That’s not a really great look though. Check in was a disaster. Admittedly it was Friday evening and there was a lot of people arriving for the weekend, but clearly they weren’t planning their staff needs properly and it was ridiculous. Not only that, but their EFTPOS machine was not working so you had to fill-in a paper sheet. I get technology goes down, but honestly that was just bad. To be fair I was not feeling well when I arrived, so the whole thing just seemed a lot worse than it probably was and the staff were actually quite nice, despite the fact that they were clueless. I had sent a message to the hotel prior to arriving with a couple of specific requests, which they did the absolute opposite of which just made me laugh. They weren’t a big deal, but it’s the little things that count, especially when you’re a diamond member of their loyalty program. I think the place just needs a freshen up and the staff need to get plugged in. I wasn’t actually going to even write a review, but what pushed me over the edge was when I turned on the shower and watched a whole pile of hair swirling around in the bottom of the shower stall.

I have been staying here for all my trips to Perth this year. This is a really beautiful hotel with large rooms which give me enough space to practise yoga. The room comes with a very functional open wardrobe. Bathrobes are provided in all rooms, not just the premier ones, so this is a nice touch. The view of the swan river during breakfast and from the restaurant on the 18th floor is unbeatable. Do check out their lunch specials.

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

Stayed here for 3 nights, arriving after long flight from UK. No problem checking in, room in quiet location as requested. Some construction work going on at back of hotel, but nothing that disturbed me in the evening. Room was clean and had everything I needed for a short stay. Corridor and room carpets could do with replacing, but I guess that is a big expense after the last few years. Breakfast was more than adequate, with plenty of choice. The hot buffet was all fresh and frequently replenished. The young man in the restaurant (sorry I don't know your name), was very helpful and polite. Reception were helpful in booking a very early morning airport taxi for me, and on the morning of departure made certain that I safely got into my taxi. As a solo female traveller, it's the little details like that that mean so much. I would definitely return if i was visiting Perth again

FLEE THIS PLACE !! This hotel is anything except a youth hostel. Boring as hell, no backpackers in it while on their website they say they are a hotel for backpackers, the wifi doesn't work, the pictures of are not at all like the reality; the sofas inside and outside are all torn and dirty, the sofas in the large common room downstairs act as a bed for most people. And the most scandalous thing is that the hotel is infested with BED BUGS !! First of all, when we arrived on November 16th, we learned that, unfortunately, due to the number of people in the hotel, we were obliged to change rooms during our stay. Unless I'm mistaken, this information is not written on your website at the time of booking, so the least you can do is to ask if this change is a problem for the client.... After talking to some people I learned that bed fleas are present in the hotel. I go directly to the reception to ask that they don't change my room but they guarantee me that the whole hotel has been ”professionally treated” and that I have nothing to worry about. So when I changed rooms, I didn't worry that there might be some in that room because of what I had been told. But to my surprise, one night when I went to bed, there was a bed bug walking around on the bed! The next morning, once the hotel staff knew about it, I had to change rooms again (former room infested with bed bugs that the two French brothers had been victims of) as soon as possible. Once back in my new room I lay down on the bed and against the wall I see again a bed bug! In the morning, all they could tell me was that I had to leave the room and the hotel the next day, because there was supposedly no more room ”available” even though I had booked for more than a week. So in less than 24 hours, I had to find a new hotel in emergency despite my work. This hotel lacks professionalism like I have never seen before. Finally, no one freaks out about bed fleas, the manager only changes people in their rooms which spreads the bed fleas throughout the hotel.

This hotel should be better than it is due to what seems like a staff shortage. The beds and the room was fine but a minimum of staff was evident so service struggled. If the intention is to economise then they will not survive. I was instructed to leave the car in the adjacent carpark and was left to struggle with our luggage to the hotel where we loaded our own carriage to take to our room, all this in clear view of other staff. Where was the concierge. We had a drink at the quite busy bar and while waiting for service, we could clearly see that there was no concierge on duty. The carriage we used was left in the hall way until we checked out. Now, if you like Indian food you'll love this place. Trouble is if you don't, go elsewhere. I think a restaurant should be more flexible with their menu.