The Lodge at Perth Racecourse

Finding this hotel was a bit of a nightmare as sat nav took us to a road that was closed and the actual road to the hotel is a new carriageway not recognised but follow the signs for Perth Racecourse and you will find it. A nice man at Reception welcomed us and gave us a 15% discount voucher for a restaurant in Scone,which we used and it was lovely. The room was nice and the bed was comfortable. TV worked but WiFi and 4G didn't so no internet access. To use the shower turn both the handle to hot and the dial as I struggled to get hot water.

Broken heating The hotel was good in general and the pub in the village that they recommended was great. Couldn’t ask for more from the reception team. The heating was broken and although they provided a fan heater for the room it wasn’t ideal. Hence the poor review.

I stayed in Room 3 early October. On arrival a bin had been kicked over and dirty nappies were strewn around outside. The room on initial inspection was nice. The USB outlets on the double wall plate do not work. The kettle continues to boil and only intermittently switches off when it reaches boil. The sound on the tv goes fuzzy when the volume is too high so obviously the speaker is on its way out. The tv doesn’t turn on or off with the remote control and you have to reach round the back. The shelf above the hanging rail was dusty and I had to take a towel over it to clean it. Bathroom. The shower trap was full of hair. The sink taps are under too much pressure and are extremely noisy when switched on. The towel rail is missing all the screw covers and is extremely rusty. The breakfast was nice although there were no tongs and people were touching the meat and cheese in the continental selection with their bare hands, separating the two, likewise the bread is open to cross contamination risk as people are openly handing and replacing the bread. There is no side plates on offer for your toast. Teapots would be good as the tea cups are so small and you have to keep going up and down to refill the tiny cups, I took to using a takeaway cup rather than bother up and down continually. The staff were friendly. I would have eaten in the hotel at night but they were not offering the service. The Wi-Fi worked without problem. I would stay again out of sheer convenience but think once the new road is in the noise from the road will be a factor as it runs right passed the hotel.

In July 2024 I stayed there and I forgot my jacket and the staff promised to ship it back to me (I asked for the bill to pay the shipping cost). 8 weeks with +20 emails, chats, and calls from my side with no action from the hotel. After 8 weeks, I escalated it and the hotel staff promised to ship the jacket to me. I asked for the tracking number. 2 weeks later no news. When I follow up, they tell me that they shipped it to me 2 weeks ago, but no tracking number, nor proof of shipment nor even invoice related to any shipment have been provided. Obviously, I never got the jacket back. The hotel GM (Steven) said "sorry". Such an amazing response, plenty of accountability! The hotel parent company CEO (Brian), didn't even answer my emails. The only person empathetic and supporting me in the process was the old hotel GM (Bob). I am grateful to him and I am sad that he is not there anymore. I would never recommend this hotel. I have travelled the world and it's the first time I feel that frustrated and disappointed

Staff very friendly. There was no designated disabled parking which would have been useful. everything else was excellent and i will be recommending the Lodge at Perth Racecourse to friends

Great for 1 night stays. Check in was fast and easy. Staff was very friendly and helpful. Food service was efficient and the room was very clean.