Naga Hotel Reviews

Great hotel with amazing service! Rooms were clean and spacious. Each hotel guest was given the contact of a staff which we can contact if we encounter any issues. Ours was 小丁 and he ensured our needs were met throughout the hotel stay. The hotel also has their own fleet of cars for pick up at train stations as well as sending guests to certain touristy areas. Drivers were all super helpful especially 小李 who picked us up from the train station. He came 30min before our train arrived to wait for us and took over all our luggages the moment he met us. Overall a great stay!

What truly sets this hotel apart is its exceptional service. From the moment we made our reservation, we were assigned a housekeeper who promptly arranged for our pickup at the train station. Several staff members went above and beyond to ensure we had a memorable stay, including Xiao Bai, our attentive housekeeper, as well as Mr. Li, Mr. Liu, Mr. Mao, and Mr. Tang, who provided outstanding transportation services between hotels, train stations, and local attractions. A special thank you to the lady who kindly offered laundry service, and to Fei Yan, who gave us an insightful introduction to Xishuangbanna, its people, cultures, nationalities, and cuisine. We are deeply grateful to all of you for making our experience truly remarkable.

We stayed here for 2 nights, the hotel’s local is great, just right next to the night market, very easy to find something to eat. The room is clean, service is great. We love it!! Xiaoyao

For the cost the room and the amenities are good. The service in the front desk, restaurant and spa are very gentle. One request is that I was staying for 7 nights but the bed spreads is not changed at all. So far the hotel I stay they change every 3 days. So, if possible please consider this. In terms of location it is best place to stay close to night market and easy to travel to other destinations.

great cation close to night market. comfortable beds i. spacious twin room

Very good location, as it is near the entrance of the busy area, away from the loud noises of the bustling commercialised attraction.

The perfect location for the night Market but away from the crowds and noise. We loved the space around the pool, breakfast was good, the rooms were lovely, very clean and our Butler Heng went out of his way to do everything I asked, even found us a driver who spoke a little English. Noone in the hotel spoke English but with the translation app it was no problem. I would definitely stay here again if I came back to Xishuangbanna.

Staff are extremely friendly and helpful. We enjoyed the gym and pool facilities. Xiao Wu helped us with the luggage as soon as we checked in the hotel

Absolutely fantastic experience. The room was incredibly high-tech with face-unlock doors, a projector for watching movies, automatic blinds and a toilet straight out of a spaceship. There was even a comprehensive clothes washing service that meant we would come back to our room to find everything dry and neatly hung up. The breakfast was much better than the average hotel buffet with plenty of fresh fruit and a wide variety of mainland dishes as well as a few local dishes. Every single member of staff was willing to go to great lengths to help us regardless of the request. One evening after myself and my partner were injured in an ebike accident (be careful on those roads!) I was badly grazed in several places, showed up to the hotel covered in blood and dust. One member of staff dived behind the counter and produced a box of antiseptic swabs and plasters. Realising these wouldn't be enough for the size of the wounds he escorted us to a walk-in centre using the hotel transport shuttles and accompanied us inside. After being turned away (they didn't treat injuries) the hotel shuttle drove us to a pharmacy and waited outside while we were talked through the available options (bandages, disinfectants etc) all the while telling us personal stories of e-bike related misfortune. That's just one of many examples of outstanding service, truly impressed.

Nice hotel with an amazing service. The people are very welcome.

very nice 哦

good。

I stayed in the same hotel as celebrities in Banna🏨top-level enjoyment. . . Before coming to Xishuangbanna, I struggled for a long time to choose which hotel🏨. But this hotel is definitely the first one I will think of when my friends come to visit me in the future. It is very convenient to go to Mengle Grand Buddha Temple and Manting Bonfire Party.- 💁Haidilao-style service. The advantages of this hotel are very real. For example, someone will help you to pull your luggage when you arrive at the door. After checking in, there will also be a waiter to take you to the room. The hotel is quite large, but with this kind of service, you don’t have to worry about getting lost. Every staff member you meet during your stay will greet you. It gives me a feeling of home overall.- 🍃Environment & Facilities. What impressed me most was the pool garden of this hotel. There is a fountain show every night. Although this hotel is located at the entrance of Gaozhuang, it is different from the bustle of the Xingguang Night Market. In the private garden, you can enjoy the tranquility of one person. There is also a 2,500-square-meter swimming pool🏊. After dinner, take a walk alone. The experience is really good. Take a shower in the room after swimming. The full set of Hansgrohe bathroom is so enjoyable. And the breakfast category of this hotel is also very rich! -

Just returned from a trip to Xishuangbanna, I have to give a big thumbs up to Naga Hotel! From the moment I stepped into the hotel, every detail made me feel at home, which was completely beyond my expectations! ✨ Hygiene: Microscopic cleanliness, Walking barefoot in the room is completely stress-free! The bathroom countertops are as shiny as waxed, the bedding has a sun-dried fragrance, and even the air-conditioning outlets are spotless. Daily room cleaning is comparable to "obsessive-compulsive service". 🌴 Environment: The hotel seems to be a white peacock hidden in the Banna rainforest! Every corner of the lobby is a painting. I love the swimming pool and gym on the third floor. At night, you can choose to overlook the brightly lit Starlight Night Market and the Shwedagon Pagoda from the balcony, which is instantly refreshing! The hotel is only a five-minute walk from the meeting point for the scenic bus, which is very convenient for going to various attractions or to the airport and station! Facilities: A design that delights detail control! Blow up the whole house smart control system! The curtains and lights can be switched to vacation mode with one click. The iron, hair dryer and smart toilet make me not want to use ordinary ones at home~ The gym is my favorite! Service: I would like to give special praise to my fairy housekeeper **Xiaoyao**! ! ✅Every morning, he takes the initiative to ask the guests if they need any items and whether they need to clean. ✅Daily weather tips + clothing suggestions, and proactively arrange airport pick-up ✅When I proposed that my family members were unwell and needed to delay check-out, they immediately arranged a delay. Summary: The Naga team has engraved "fineness" into its DNA, and housekeepers like Xiaoyao make the experience extremely comfortable! If the full score of five stars is 5 points, I am willing to give it 10 points! I have recommended it to all my relatives and friends. The reason for coming to Banna next time is probably "I want to see Xiaoyao again"~💖