Parilio, a Member of Design Hotels, Paros

The property boasts a stunning pool, fitness center, and modern suites with hot tubs. Guests praise the delicious breakfast and exceptional staff service. Convenient location near Naussa provides access to island activities.

Note this is the first time in my life I’ve taken the time to write a bad review online. Parilio Hotel has the potential to be one of the best hotels on Paros but fell way short of our expectations because of the service. Management needs to invest significant money and time into training its very inexperienced staff if it wants to continue to command luxury hotel pricing. The staff are all extremely welcoming and nice but simply lack experience in all aspects of hospitality operations and customer service. I’ll provide a few examples. At a five star property there should be a dedicated concierge to help guests plan their vacation (dining and activities). We went weeks without receiving a response from the hotel - I had to continually call and message the corporate office in Athens so they could nudge the hotel to respond. It was important to us to have a well planned trip given we were traveling with a nine month old. Our itinerary was not finalized until we arrived to the property and discussed it in person. We were told by hotel staff that they couldn’t contact a beach club that we were able to contact within five minutes to make a reservation. Our boat charter captain made a reservation for us at a restaurant before the hotel was able to. At a five star property the staff should take notes of specific requests. My wife and I booked massages with female therapists months prior to arriving to the hotel (and reconfirmed the massages multiple times). On the day of the massage we were greeted by a male therapist. At a five star property (at this price point) there should be service by the pool. I should not have to set-up my own lounge chairs for my family and wait for extended periods of time for towels and service. There is no poolside service and no one walks around to check in on you or take drink or food orders. You need to continually walk to the bar to get any attention. The food takes far too long to prepare. We waited over 90 minutes for lunch one day. When we first booked the trip we immediately messaged the hotel to let them know we’d be traveling with a nine month old. When we arrived to the property we were informed that the entire resort only had one high chair which was being used by another family while we were eating lunch. This issue was rectified by the second day but this should not happen at a five star property. Our room (which was beautiful) was at the very end of the resort (the last possible building you could be in on the property) - this proved to be extremely inconvenient with a stroller and the many bags we needed at all times for the baby. At a five star property the front desk staff should be more attentive and arranged for a more convenient room given the little one. The water on Paros is not drinkable (which we didn’t know prior to arriving and certainly not the hotel’s fault). This gave us some concern given we needed to wash and sterilize bottles and pump parts. The workaround the first day was li

Worthless... The worst hotel ever for a 5 star... I would never want my kids to eat or work there. Bad HR, bad management, bad communication and really irresponsible... This place shouldn't have the title as 5 stars but as 5 flats... I'm going to keep sending that btw until you post my main review.